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Phillips Toyota - Service Center

Leesburg, FL

4.5
129 Reviews

129 Reviews of Phillips Toyota - Service Center

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April 10, 2021

"Rhonda Cook is the best service advisor I have ever had..."

- bucxpress

Rhonda Cook is the best service advisor I have ever had and a big reason why I bring my vehicle to Phillips for servicing. Thanks Rhonda!! Robert Buckmann

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Recommend Dealer
Yes
Employees Worked With
March 03, 2021

"They were professional and very detailed. Sam, the sales..."

- Sidike1

They were professional and very detailed. Sam, the sales man was easy to talk . He talked us through the showroom, guided us through the available cars which I ended up buying a Toyota tundra. I recommend you give it a try, you won't regret. Thank you guys.

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Recommend Dealer
Yes
Employees Worked With
December 17, 2020

"Very professional service, very personable, always a..."

- Paulpopsuj

Very professional service, very personable, always a pleasure to deal with. Always very helpful on every visit. Phillips Toyota should be very proud of her.

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Recommend Dealer
Yes
Employees Worked With
December 05, 2020

"Great service! I was able to get the right oil and filter..."

- CarLover

Great service! I was able to get the right oil and filter and same day service at this establishment. Travis did a great job following up and was able to get me my vehicle at it's promised time.

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Recommend Dealer
Yes
Employees Worked With
Travis Faulkner
September 01, 2020

"Excellent Parts department! Always helpfull and fair..."

- sweety50

Excellent Parts department! Always helpfull and fair prices for Top Quality OEM TOYOTA Parts! Thank you Todd in Parts,fast friendly service always and Top Quality OEM Parts at fair prices! The Best TOYOTA Parts and Service Departments in central FL. ,Robert Goudin,Eustis,FL.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Todd in Parts and C.J. in Parts Department,Plus the Beautiful Cashiers!
June 29, 2020

"Great Service ALWAYS"

- sweety50

Went in today for squealing sounds,Tech inspectected all four brakes,and,found rear brakes the culprit and worn. Had Rear Brakes replaced,serviced,turn rotors,R&R. Had front Brakes inspected,and cleaned and lubed as rear Calipers also. Had a Full Brake Fluid Flush service performed. Brakes are all QUIET and work fantastic again. A Big THANK YOU to Rhonda my Service Advisor for BEST Customer Service !!! A Big Thank you to my Tech #81350 also for Fantastic workmanship and service!!! Phillips Toyota always goes the extra mile to please the customers and perform great work ! Thank You to all,Bob Goudin,Eustis FL.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : C.J. in Parts Department. #1 Employee ,Tech#81350 .
June 18, 2020

"Thank you to Phillip's Toyota and CJ in Parts Department...."

- sweety50

Thank you to Phillip's Toyota and CJ in Parts Department. I am having my 2013 Toyota Tacoma Prerunner Nautical Blue Metalic Repainted same color and purchased a new pair of bed rail caps and CJ helped me save some money as a repetitive customer, thank you and highly recommend CJ for courtesy, friendly,respectful best in Customer Service. PHILLIPS TOYOTA has a lot of great employees as CJ. Thank you again, Robert Goudin, Eustis Florida.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
C.J. in Parts Department. #1 Employee
June 15, 2020

"Rhonda went above and beyond to make this a great..."

- JamieB1

Rhonda went above and beyond to make this a great experience! All of the recommended services my Prius needed was explained clearly so that I could make an informed decision. It was also nice to see theme taking precautions during these times with face masks and spraying the interior of my car with disinfectant. Thanks for making me feel comfortable!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
March 11, 2020

"Buyer BEWARE"

- Scott B

Purchased from this dealership and was looking for a long term relationship with Toyota They made a lot of promises initially and after a couple trips for service the process has declined quickly. The issues I experienced could have been so easily resolved with common sense that the dealership personnel fails to use. BAD REPRESENTATION for the Toyota brand. Use caution before trusting them and believing the FAMILY PROMISES that they offer Before you buy or commit to this dealership take a walk around the service department, sales floor and the outside drop off service area to get a feel of the operations but most importantly look at the employees attitudes and demeanors. That will tell the story! Have a problem and want to speak to the manager Tony, good luck, he will not call you back-but he will shake your hand and make promises once the deal is signed. What a joke! Next step will be the BBB for a review!

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Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Christopher Riley
Mar 11, 2020 -

Phillips Toyota responded

Hi Scott, the dealership has done what we're able to within our means for your vehicle service concern.

January 01, 2020

"I recently had an acute need for service and was..."

- George

I recently had an acute need for service and was contacted by Rhonda. She was FANTASTIC! Took care of me immediately. Shared a recent similar problem and had me out of there very quickly! Phillip's has a star in service, RHONDA. And a huge thank you to her. Mrs Robinson, no relation, was great contacting me with Rhonda. George Robinson

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mrs Robinson
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