I am so disgusted and frustrated with the way I was treated at Piazza. They put me in the worst position and cost me time money and almost my job. I was polite about the situation when I picked my car up thinking they we're going to be apologetic and offer me a discount or at least a semi-formal apology. Wrong!! Know one said anything as they ushered me to the register for full payment on a part they should have caught a few weeks prior when it had inspection and AB123 service. For those of you that don't know what that means. It's basically everything and would have included inspection of this expensive part. I always expect to spend a hefty amount of money every time I take my car in. So, In a calm soft tone I asked for my regular discount to be added or something considering the lack of communication and terrible inconvenience I was caused. I get the worst look fomllowed by an in depth blame of how it was all my fault and nothing was done because they told me they were going to keep my car till Monday when I dropped it off. Well, sounds to me like someone did in fact know there was an issue at hand and was not going to say anything. So I left with an empty bank account and a feeling of worthlessness because I caused all this trouble on myself. The situation; I dropped my car off on Sat morn for a battery check cause my cab lights were flashing. This was an issue that started when I picked my car up from the last big service. I had been dealing with it for a few weeks because I have no time to take it in do to my job, cardiac surgery. I had called several times inadvance to schedule a loaner car and that was obviously too much to ask. I should be able to take a seat while they look the car over. Meanwhile, I'm on call and have a tremendous responsibility to be within 30 min of the hospital, which is located in Philadelphia. Im sure we all sit next to each other on the overcrowded hwys in and around Philadelphia. So, sitting there is not an option and the service reps know that they would not have me sit there with no car or transportation if they had a loved one having a procedure done at hospital. I have asked them, on several occasions, what they would want me to do if in that situation. Most of the time they hit the space bar twice and say they just had someone bring a car back. Not that it would matter because this issue is not extensive enough for a loaner. So, I dropped the car off and went to run some errands with my wife. By the time 4:45 came around I was a bit concerned especially since I had to be at the hospital by 6:30 and I didn't have my car yet. So I called Acura at 4:45 on sat and they had already gone for the day. Always good when they close the doors a little early. I guess business is good! So here I am with only wife's car on call and I have no idea what is going on with my car. No call, no loaner, no communication at all. Is my car done? Is it a part they need to order and it will be Monday or Wednesday? Did someone steal my car? Well, I just don't know. But it was easily explained to me that I'm an idiot and they told me they would look at it on mon!! I have been going to them for a long time. I have spent a lot of money there and I only kept going because it was the car I always wanted and it's the only place I can take it thats close to the hospitals. I am so upset they put people's lives in jeopardy and caused me more money and a terrible inconvenience to my family and then turned around and blamed it on me. I will not only never go to Acura again but I'm selling my car and I will never buy am Acura again. I hope I come to my senses one day and buy another Acura, because they're wonderful reliable cars. Don't take my word for it take your Acura there and try out some really expensive disrespect The Piazza Way!