Piazza Acura of West Chester

Know what your company is offering! The service consultant knew nothing about the online offering/special and had to be told what services had to be done even though that was already spe The service consultant knew nothing about the online offering/special and had to be told what services had to be done even though that was already specified and done online when booking my appointment. In addition, he claimed what was being advertised online was not valid and not being offered even though it was published online and printed on my ticket at the time of service. No one else in the whole dealership was able to help me when I questioned the coupon that should have been given at service according to online and my paperwork. Apparently, the service manager is the only one that can help customers when asked a question about service and advertisements Still waiting for that promised follow up call. More

Having a bad day First thing in the morning and I had much to do. When I started my car - the indicator said that I had very low tire pressure in one tire. I limped First thing in the morning and I had much to do. When I started my car - the indicator said that I had very low tire pressure in one tire. I limped it up to Piazza Acura and was met by Megan Kinney. She is bright, positive and an utter delight! She assured me that I would be back on schedule quickly. She was correct. An employee such as Megan Kinney should be honored and perhaps cloned! She is an asset to your organization. More

Excellent I bought a pre owned vehicle on Friday 8/26. My experience with Robert Moffa was great! He stayed late so we could get the deal done that night and wa I bought a pre owned vehicle on Friday 8/26. My experience with Robert Moffa was great! He stayed late so we could get the deal done that night and was very professional and nice. I explained that I was going to take the car to my mechanic on Monday to get looked over. There was a minor problem that needed to be addressed. It would have cost me close to $500 dollars to get it fixed on my own. I took the car back to the Acura service dept. Jeff and Stuart were so great about it, they had it up on the lift within an hour and confirmed the issue. They ordered the parts, and go me scheduled for this Friday 9/2 at 1:30pm. Stuart called me and set the appointment on Wed 8/31. The level of service has been exceptional and I am very pleased with everything. Piazza Acura is great and I would recommend you guys to anyone buying a car. This is the 3rd car we've purchased from Piazza of West Chester and we'll be back again! More

Friendly, professional, and responsive to my needs. From the first phone call to leaving the shop later that afternoon the service department was friendly, helpful and quickly responsive to my requests. From the first phone call to leaving the shop later that afternoon the service department was friendly, helpful and quickly responsive to my requests. It was necessary for me to bring 2 dogs that were in my care and they cooperated with this. An immediate short term fix was needed which required removing the driver side visor and then arrangements were made for the return complete repair. Fast and easy visit which I appreciated. More

Friendly, Professional and Expedient My car was due for service, and I showed up without scheduling an appointment. They were courteous from the time I stepped out of my car until the ser My car was due for service, and I showed up without scheduling an appointment. They were courteous from the time I stepped out of my car until the service was complete. They kept me posted on progress and honored a coupon I had, that recently expired. Piazza Acura is the best! Very pleased with their professionalism!! More

Rob Moffa was great to work with! Would highly recommend him Piazza Acura is a great dealership to go to when purchasing a car! Rob Moffa was a great salesman and very helpful. I would highly recommend him for y Piazza Acura is a great dealership to go to when purchasing a car! Rob Moffa was a great salesman and very helpful. I would highly recommend him for your car purchase. More

Mirror replacement My passenger side mirror needed to be replaced. It was done in a timely manner and the new mirror works perfectly. The service department was courteou My passenger side mirror needed to be replaced. It was done in a timely manner and the new mirror works perfectly. The service department was courteous as usual. More

Fast and friendly No appointment was necessary for the B1 service check and I pulled right in around 7:30 on a Friday morning. I was told it would take about an hour an No appointment was necessary for the B1 service check and I pulled right in around 7:30 on a Friday morning. I was told it would take about an hour and I was pulling out of there on time to get on with the rest of my day. Service was efficient and friendly and waiting area is comfortable. More

Excellent experience. Acura service is the best! A complicated car repair(electronic) was completed in a timely and professional manner. All the service people involved were interested and helpful. S A complicated car repair(electronic) was completed in a timely and professional manner. All the service people involved were interested and helpful. Service repaired the car, washed it and gave it back to me at the specified time along with a noticeable bill. I will always return here for car service and be happy about it. More

Prompt, friendly service I took my Acura RDX in for an air bag replacement. My appointment was at 10 AM and the car was ushered right in. I waited in a comfortable area and w I took my Acura RDX in for an air bag replacement. My appointment was at 10 AM and the car was ushered right in. I waited in a comfortable area and was provided with complimentary coffee and snacks. The replacement was done promptly, in addition to a 12-point check. I also received a complementary ticket for a car wash, which I took advantage of that day. I was greatly impressed with the overall experience. More