Piazza Acura of West Chester

Excellent Service As a 1st time customer speaking with Stuart, I was impressed and satisfied with his patience, responses and professionalism to ensure that I received As a 1st time customer speaking with Stuart, I was impressed and satisfied with his patience, responses and professionalism to ensure that I received good service. More

recent maintenance service The service department is very considerate and helpful in recommendations for repair and preventive maintenance. Their thorough inspection of my vehi The service department is very considerate and helpful in recommendations for repair and preventive maintenance. Their thorough inspection of my vehicle reassured me that there were no major issues. More

Great Dealership I have been buying cars from this dealership since 1988 and it's people, SERVICE, and attention to detail has not ever changed plus the Acura Brand im I have been buying cars from this dealership since 1988 and it's people, SERVICE, and attention to detail has not ever changed plus the Acura Brand improves every year. More

Great service as always! From the moment I pulled into the service garage until the moment I left the service and care I received were top notch. Thank you! From the moment I pulled into the service garage until the moment I left the service and care I received were top notch. Thank you! More

Happy Customer I was very satisfied with my purchase experience at Piazza of West Chester. Rob was great to work with and was very knowledgable of the Acura TLX. I I was very satisfied with my purchase experience at Piazza of West Chester. Rob was great to work with and was very knowledgable of the Acura TLX. I did not feel pressured or rushed when looking at the vehicle. More

Glad we made the drive to West Chester Our family had an exceptional experience and we are glad to have made the drive to West Chester. We purchased a Pre-Owned Acura. Oetu and the dealer Our family had an exceptional experience and we are glad to have made the drive to West Chester. We purchased a Pre-Owned Acura. Oetu and the dealership staff were terrific in helping us find the perfect care. We will return for future purchases. Thanks again More

Walked in, drove out with new car 2 hours later BEST dealership experience of our lives. We walked in, told Sam (salesperson) exactly what we wanted, test drove an RDX, and Craig (sales manager) he BEST dealership experience of our lives. We walked in, told Sam (salesperson) exactly what we wanted, test drove an RDX, and Craig (sales manager) helped us seal the deal quickly. We were in and out in under 2 hours and drove our new RDX home that same day. Professionalism was very high and we didn't feel any pressure into buying additional products from the finance manager. Five stars all around at this dealership and we WILL be passing this along to all our friends and family. More

First class buying experience From start to finish this was one of our best buying experiences. First, we had a timely and quick response from an internet inquiry with details o From start to finish this was one of our best buying experiences. First, we had a timely and quick response from an internet inquiry with details on a number of similar cars that might interest us. Then we contacted Piazza to set-up a hand-off to a salesperson who took us on a test drive and answered any and all of our questions on the 2016 TLX dealer loaners we were interested in buying. Finally, we had a discussion around their established price for the car and our trade-in value with one of their sales managers. We did want to buy soon and he improved the trade in offer and reduced the price of the car to the point where were more comfortable with the deal and final price. Suggestion: increasing the amount you can charge on a credit card. Ken & Louise Senior Wilmington, DE More

my 1st acura Everything was exactly the way I wanted it to be! We tried both the mdx and the rdx. They were both nice but we chose the rdx because we didn't need t Everything was exactly the way I wanted it to be! We tried both the mdx and the rdx. They were both nice but we chose the rdx because we didn't need the extra room. More

Broke my dreams We got a CPO RDX from here last month. During test drive, we found some noise. While they initially denied, another manager agreed and they said they We got a CPO RDX from here last month. During test drive, we found some noise. While they initially denied, another manager agreed and they said they will try to fix it. However they couldn't fix it. Overall it is a good car, so we decided to live with it. However noise become annoying. After 3 weeks I took the car to Davis Acura where they fixed it in couple of hours. So this dealer either does not have good service center or did not try to fix at all. Also car had some other minor issues which I had to get it fixed out of my pocket expense as they are not covered in CPO. Also I did not have a pleasant/pleasurable experience (not because we didn't get discount. We did receive discount. It is mainly of the way they talk & treat) while discussing & negotiating with their Manager. I definitely had much better experience in other dealerships. I prefer not to go again. Just after a week we got the CPO, it started showing TPMS warning due to low pressure in one of the tires. I thought it is normal and fixed it. However it showed that warning every 2-3 weeks after that. So, I took to Davis Acura. They said that one of the wheel was cracked. I called Acura West Chester to explain that I had this issue from beginning. That sales manager did not even care for it. As suggested by Acura Customer Care, I called GM and he offered to take 50% of the repair. However I got that done for free from Acura Customer Service at Davis Acura as they believed that the problem exists even before I got the car. I don't know why all this happen to me alone. We got an extended warranty while we purchased the car. However few weeks later we cancelled it. While everything went fine, they refunded the original cost but didn't refund the sales tax. The lady tried to say that it goes to state department etc. However in PA, we get the Sales tax back when we return items. After couple of calls, they refunded the sales tax too. Please be aware.. I hope this might help anyone else.. More