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Piazza Acura of West Chester
West Chester, PA
1,749 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,749 reviews
May 15, 2013
Piazza Acura Service Department is awesome! Thanks Darren for all of your support and great customer service! Elaine in the billing department is also very sweet -- hope these two folks get great per Darren for all of your support and great customer service! Elaine in the billing department is also very sweet -- hope these two folks get great performance reviews and raises because they both deserve it!! More
by laffertyd1
Employees Worked With
Darren Griffin and Stuart
May 03, 2013
As usual the service and professionalism one experiences at Piazza Acura is second to none. The scheduled warranty work and servicing of my MDX was performed quickly, efficiently and professionally. All c at Piazza Acura is second to none. The scheduled warranty work and servicing of my MDX was performed quickly, efficiently and professionally. All charges and costs were explained in detail before the work was started and there were no "surprises" at completion. All employees there are polite, friendly and professional all at the same time. They make you feel like a very valued customer. More
by gnesspor
Employees Worked With
stuart
May 02, 2013
I drove into the dealership for the express service, and they pointed out that my inspection sticker was going to expire that same day, and made time to inspect my car while I was there. During the inspecti they pointed out that my inspection sticker was going to expire that same day, and made time to inspect my car while I was there. During the inspection they discovered that I also could use new tires, so they were able to install 4 new tires/balance them during the same visit. Total wait time was less than 2 hours for oil change, inspection, new tires & tire rotation, all without an appointment. In addition, they made the call to my auto insurance co to obtain a fax of my current Proof of Insurance card, which I didn't have on me at the time. Very helpful, professional, and courteous. Nice waiting area with TV, Starbucks coffee, and snacks. They always give me a voucher for a free car wash when my car is serviced there as well. More
by VaderandRocky
Employees Worked With
Lee
April 30, 2013
Excellent service department. Work is always done on time. Quality job by qualified techs. You pay a little more but you get what you pay for. Always willing to work with you and they do NOT pressure wi time. Quality job by qualified techs. You pay a little more but you get what you pay for. Always willing to work with you and they do NOT pressure with "up-sell" tactics one encounters at independent shops. More
by novaray
Employees Worked With
Lee
April 28, 2013
I have been taking our Acura here for the last 3 years. Each time I come in for service, I get exceptional treatment. I am comfortable knowing I never have to take my car anywhere else. Each time I come in for service, I get exceptional treatment. I am comfortable knowing I never have to take my car anywhere else. More
by Dangunz
Employees Worked With
John Brescia
April 24, 2013
Overall great experience. Service makes you feel like you're a luxury car owner, from holding doors open to loaners to the free car wash and quick turn around if you do wait. I only wish the prices were you're a luxury car owner, from holding doors open to loaners to the free car wash and quick turn around if you do wait. I only wish the prices were a little lower. And the waiting room had more complimentary snack options. More
by acuratsx123
Employees Worked With
Lee
April 19, 2013
Service staff is very professional. Work was done in a good time frame. Everything that was done was explained to me before and after service. good time frame. Everything that was done was explained to me before and after service. More
by drjeffmackie
Employees Worked With
Service Staff
April 09, 2013
Piaza Acura of West Chester is top notch. Always friendly. Always helpful. The staff is very courteous. Everyone from greeting to paying to leaving seems concerned about the customer and their vehi friendly. Always helpful. The staff is very courteous. Everyone from greeting to paying to leaving seems concerned about the customer and their vehicle! More
by lbogash
Employees Worked With
not sure
