Piazza Acura of West Chester

Mirror replacement My passenger side mirror needed to be replaced. It was done in a timely manner and the new mirror works perfectly. The service department was courteou My passenger side mirror needed to be replaced. It was done in a timely manner and the new mirror works perfectly. The service department was courteous as usual. More

Prompt, friendly service I took my Acura RDX in for an air bag replacement. My appointment was at 10 AM and the car was ushered right in. I waited in a comfortable area and w I took my Acura RDX in for an air bag replacement. My appointment was at 10 AM and the car was ushered right in. I waited in a comfortable area and was provided with complimentary coffee and snacks. The replacement was done promptly, in addition to a 12-point check. I also received a complementary ticket for a car wash, which I took advantage of that day. I was greatly impressed with the overall experience. More

Friendly and efficient This is my second car bought at Piazza Acura. The service is quick and thorough and the staff is friendly. I haven't had any major trouble with my Acu This is my second car bought at Piazza Acura. The service is quick and thorough and the staff is friendly. I haven't had any major trouble with my Acuras. More

First Service I have purchased two cars from Piazza and have been very happy with the lack of hassle when it comes to arriving at a price. This is the first time I I have purchased two cars from Piazza and have been very happy with the lack of hassle when it comes to arriving at a price. This is the first time I have had a vehicle serviced by Piazza and they were very accommodating in view of the fact I stopped in on a cold try with no appointment. They told me my wait would be about two hours, but it turned out to be only one. Megan was very helpful and arranged for me to meet the mechanic to discuss the reasoning behind Acura's use of a partial synthetic oil vs. full synthetic (my preference). I still don't understand why Acura will not allow a full synthetic oil change for the MDX. The customer service area in this facility is really lackluster compared to other dealers of luxury cars. I was really surprised as to how sparse it is. Fortunately, Megan was able to find me a vacant table in the main showroom where I could work during the servicing. More

good service Stuart have provided very excellent service to me . He is always professional and knowledgeable. I definitely will come back for the future servic Stuart have provided very excellent service to me . He is always professional and knowledgeable. I definitely will come back for the future service. Thanks. Nora Wang More

1st time new vehicle service. This was a very positive experience at piazza acura since last april when my wife and I purchased a great vehicle with the help of Mr. Bob Bruno. now This was a very positive experience at piazza acura since last april when my wife and I purchased a great vehicle with the help of Mr. Bob Bruno. now at the time for the first maintenance service the professionalism remains and the genuine interest fot the customer satisfaction. Thank you all. More

Air bag recall Car had air bag recall. Done in timely manner. Reason we lease from Piazza is the quality of customer care and service. Will be leasing a new Acure in Car had air bag recall. Done in timely manner. Reason we lease from Piazza is the quality of customer care and service. Will be leasing a new Acure in October 2016. More

Professional and Honest I had been looking at other vehicles and actually went into Piazza Acura last and based on the way the salesman, Josh, and his manager dealt with my s I had been looking at other vehicles and actually went into Piazza Acura last and based on the way the salesman, Josh, and his manager dealt with my situation and were able to meet my needs, I bought a new Acura MDX on the spot. More

Customer Service Darren has the right idea. Your service technicians need to understand that their service is what separates you from others. Part of the Acura experie Darren has the right idea. Your service technicians need to understand that their service is what separates you from others. Part of the Acura experience is service. For example, I purchased mine from Ardmore. I had an awful service experience, so I switched to West Chester. When it comes time to trade mine, I will purchase from West Chester and my wife might do the same. So one negative service experience cost Ardmore tens of thousands in service and possibly $75k in new cars. That's a huge loss if I'm not the only one with that experience. Darren needs to be supported that customer service is everything. He gets it! For example, they didn't re-set my 'odometer' to show 100% oil, even though I got my oil changed. Darren knew this was a big deal because the customer wants to make sure oil is changed and the settings are correct. The tech did not think it was much of an issue. Darren knows guests expect those missteps at Jiffy Lube, not Acura. Also, Megan is superb! She is a keeper! More

Consistent Customer here for 6 years now and service has always been consistent. Although the Limerick of Acura is only 6 miles away, I make the 24 mile drive t Customer here for 6 years now and service has always been consistent. Although the Limerick of Acura is only 6 miles away, I make the 24 mile drive to West Chester b/c the quality of their work almost always exceeds expectations. Thank you Piazza Acura! Always your #1 Satisfied customer. More