I have a 2017 Honda accord hybrid that has the lane departure system as well as collision avoidance. When a rock cracked my windshield, I decided to go back to the dealership where I’ve been doing all of my service. I left the car with them to replace the windshield with an OE windshield. My insurance company was involved because the windshield was over $2000 Including calibrating the sensors and installation. When I looked at my invoice after picking up the car, I was surprised to learn at the dealership had charged more than $200 over MSRP for the parts. A windshield that is $843 dealer cost, with a $1390 MSRP was sold to me for $1600. The very next day I spoke with the service manager and told him that I felt that was reaching to over charge by that much, and that it gave me an impression of how opportunistic they are. I asked him to make an adjustment for which the beneficiary would be my insurance company, not me. The service manager spoke with the parts manager and the general manager. He relayed to me that they said any negotiating on pricing should be done in advance and upfront before you sign your final receipt.
As a service to anyone else who may have the misfortune of doing business with piazza, I wanted to ensure that other trusting customers are aware and can negotiate upfront and get the best deal. By their own admission MSRP is only a suggested price and has no bearing on what the dealership may charge for their parts. Just know that dealer cost is approximately $.50 on the dollar to the parts price they are offering you. You can absolutely negotiate somewhere in the range of 25% off of that number.
It’s a disappointment and it cost piazza the future lifetime business of a 7 time Honda owner with three children not yet of driving age. When ripping someone off for $200 means that much to a dealership be where as they want their hands deep in your pocket as they can possibly get it. Other local Honda dealers will now have my business and hopefully yours.