I made an appointment at Piazza Honda of Reading for a repair due to a recall on my 2012 Honda Civic Hybrid. I was told that my car would need to be at the service center from 8AM to 12pm on a Thursday. I brought my car to the dealership a few weeks later for the scheduled appointment, and not only was my car not ready at 12pm as promised, I didn't get a call until almost 4pm to let me know that Piazza didn't even have the required parts, and that it would be at least another day until my car was ready.
I told them hold onto the car, and fix it. (Very bad idea) The car was repaired the next day (Friday) and I went to the dealership and picked it up. Then after leaving, I got about 10-15 minutes down the road, and the car started displaying multiple error messages in the dashboard - "Check brake system" "Check charging system "Check IMA"
I called Piazza immediately, and notified them of the situation. Their best solution is to make me wait a few more weeks, and bring it back to the service center for another appointment.
I brought my car to Piazza for what should have been a straight forward repair, and now my car is in even worse condition than when I first brought it to Piazza for service. They made no attempt to right this wrong at all, refused to offer me a loaner car, and told me that I may even need to pay out of pocket for these new repairs. WHAT A SCAM. STAY AWAY FROM PIAZZA HONDA OF READING! FAR AWAY!