Piazza Honda of Reading - Service Center

I think everyone there it's full of crap and they are a total rip-off! they charge you without even consenting with you about charge first or what is going to be done to the vehicle. I will never go back! total rip-off! they charge you without even consenting with you about charge first or what is going to be done to the vehicle. I will never go back! More

Rich Ketter - Collision Center and Acura Service Excellent service and quality of workmanship in the Collision Center. Excellent collision followup service from the Acura Service Department. Can I Excellent service and quality of workmanship in the Collision Center. Excellent collision followup service from the Acura Service Department. Can I say more, just the best one could hope for on the best day. More

Very fast turnaround on my oil change, great communication. The valet did not have his mask on while retrieving my car which is a little disquieting. I ended up sterilizing the entire inte communication. The valet did not have his mask on while retrieving my car which is a little disquieting. I ended up sterilizing the entire interior of my car because of that. More

I would recommend with the following caveat - We had Acura’s for over 12 years, and always had excellent service. We recently bought a used Acura and needed and inspection. I got a text the morning of Acura’s for over 12 years, and always had excellent service. We recently bought a used Acura and needed and inspection. I got a text the morning of our 7:30 am appointment, but never received any other contact after that. The flow sheet link showed the car hadn’t even been looked at. at 4:45 I texted and called our contact person to check on the car but no response. The next day I called and it turned out the car was finished, but I hadn’t received word. My email address was incorrect, and also, I gave them our “new owner” information 2x, but when I picked up the car it was still under the old owner’s information. (We bought the car from a family member- but if it wasn’t a family member I wouldn’t have wanted their information)! Lots of communication mistakes during this visit! Inspection complete, but We had to change plans to pick up the car on a day we didn’t expect to pick it up. More

It's the little things that make the difference between a good or great experience. My driver's license expired during the pandemic so they wouldn't give me a loaner without proof of the "camera card" so I h good or great experience. My driver's license expired during the pandemic so they wouldn't give me a loaner without proof of the "camera card" so I had to get my wife, who was not home at the time, to go home and send a picture for proof. Given the current pandemic, they could have been a little more gracious. Then they asked since I had a loaner can they keep my car all day, sure but I'll have to return it after 6 because I have a 5pm appointment. Then when I bring the loaner back after 6, they don't have valet service and they didn't know where my car was parked so I had to search for my own car in a downpour. However the nice lady in service did offer her umbrella when I had to go back out to the loaner to bring the key back in that I left in the car. They also did fix my service issue which was covered under warranty. More

Okay dealership, very nice. Issues such as telling us we had new tires when purchased. Shortly after find out they are almost bald. Things like that in which cost the customer alot of money. had new tires when purchased. Shortly after find out they are almost bald. Things like that in which cost the customer alot of money. More

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Service from start to finish is exceptional, from customer service to the valet who cleaned my car prior to turning it over to me. Despite an hour drive each way, it’s always worth the trip. customer service to the valet who cleaned my car prior to turning it over to me. Despite an hour drive each way, it’s always worth the trip. More

So disappointed. Service employees blamed me for poor communication. I was stranded without my car overnight. No one apologized for MY inconvenience! Would not recommend communication. I was stranded without my car overnight. No one apologized for MY inconvenience! Would not recommend More

Thank you for great service. Work was completed in the time I was told it would. Friendly, accommodating staff. I always have my vehicle serviced there. time I was told it would. Friendly, accommodating staff. I always have my vehicle serviced there. More