Piazza Honda of Springfield

Update on AC The service was excellent and time they gave me perfect. Everything was fine in professional manager. Couldn't ask for better service and the respect The service was excellent and time they gave me perfect. Everything was fine in professional manager. Couldn't ask for better service and the respect from your employees. More

Low pressure sales, zero stress, zero anxiety Frank Crinite was excellent to work with. He was knowledgeable, friendly and fair. I walked away feeling I got a better deal than I thought I'd get Frank Crinite was excellent to work with. He was knowledgeable, friendly and fair. I walked away feeling I got a better deal than I thought I'd get before i walked in the dealership. I would recommend Frank to friends and family. I also wanted to give high praise to Justin DiNisio whom I met on the lot three days prior to my purchasing the car. Justin was very approachable, knowledgeable and friendly. He answered my many questions and was the one who referred me to Frank. After the sale, Justin explained all the features of my 2019 Honda Civic Sport. I was very pleased with the sales process. Thanks guys! More

Clear communication, outstanding work My car was hit from behind. They work with the insurance company and Enterprise, to ensure everything goes smoothly. I'm fully confident in their My car was hit from behind. They work with the insurance company and Enterprise, to ensure everything goes smoothly. I'm fully confident in their work. More

Left out to dry Dropped my car off at 10:00AM. Had a missed call at 12PM saying work had to be done. I gave them the ok to do everything at 1:00PM. They gave me no ti Dropped my car off at 10:00AM. Had a missed call at 12PM saying work had to be done. I gave them the ok to do everything at 1:00PM. They gave me no time table on when its ready. I called at 5:15PM to ask for an update. Was told there closed and I asked if I can pick up car on Sunday. Was told there closed and cant come till Monday. MONDAY! The begging of a work week. How do i get to Honda? How do i drop my son off to day care? Its unacceptable i was left hanging with no answers. I should have been called Saturday to say "hey it wont be ready how can we accommodate you" or "hey we are sorry but you can come till Monday" allowing me to make plans. I am extremely disappointed. More

Car buying experience Salesman was great attentive and not pushy everyone there was pleasant I had a couple issues with the vehicle I chose and everything was handled profe Salesman was great attentive and not pushy everyone there was pleasant I had a couple issues with the vehicle I chose and everything was handled professionally and properly it was an overall a great experience and I would and will recommend them to others thanks Piazza More

annual car inspection I had my car inspected and other maintenance done. The service advisor Michael Disalvo took the time to review and explain after I had questions what I had my car inspected and other maintenance done. The service advisor Michael Disalvo took the time to review and explain after I had questions what my car may need done. My car was done in a short time while waiting for it. More

Poor service After the way I was treated you don’t want me to write a review. I will probably never use your service department ever again. After the way I was treated you don’t want me to write a review. I will probably never use your service department ever again. More

Not satisfied I was told my back windshield wiper was fixed, when it wasn’t. Also, had a tire replaced and they left the tire pressure monitored on on the dash boar I was told my back windshield wiper was fixed, when it wasn’t. Also, had a tire replaced and they left the tire pressure monitored on on the dash board, leaving me to believe i had low tire pressure and therefore went and had them checked then had to figure out on my own how to turn it off when it should have been fixed. I now have to bring it back on my own time so they can fix what should have already been done and there was no compensation offered for their mistake. It also seemed like they did not care when I called with my complaints. More

Great customer service Exterior and leather seat color for the Civic EX-L that I wanted was nonexistent in PA, but this dealership went over and beyond to find and secure fo Exterior and leather seat color for the Civic EX-L that I wanted was nonexistent in PA, but this dealership went over and beyond to find and secure for me from out of state. This, on top of a great deal, has made me a fan for life. Special thanks to Sean Wilkerson for his persistence and commitment to make me happy! And Alex for making the sign off short and fun, great preparation! More

Excellent service Love my new Altima! Adam was great to work with and was very professional throughout the entire process. I would recommend Adam and this dealership to Love my new Altima! Adam was great to work with and was very professional throughout the entire process. I would recommend Adam and this dealership to anyone who is looking to purchase a car whether it’s new or used. I look forward working with Piazza Honda in the future. More