Piazza Honda of Springfield - Service Center

Great service As always, it was a positive experience. The lady who checked me in was very helpful. I thought I had a problem with my registration card and she was As always, it was a positive experience. The lady who checked me in was very helpful. I thought I had a problem with my registration card and she was able to solve the situation quickly. She, and everyone I encountered, is an excellent representative for Piazza. More

Oil change and inspection The folks at Piazza were so helpful and listened to my needs. The offered options and were very patient. They were able to get an inspection done du The folks at Piazza were so helpful and listened to my needs. The offered options and were very patient. They were able to get an inspection done due to my limited time in the area. A special thanks to Paul, Rasheed and Tonya. More

Get your Saturday service together! I haven’t had a bad experience until yesterday! I came into the express center because my indicator light was on. The dash indicator said I needed oil I haven’t had a bad experience until yesterday! I came into the express center because my indicator light was on. The dash indicator said I needed oil. I stopped in to see if I could get a quart of oil. The person at the desk told me that the wrench indicator meant that I needed an oil change. I asked him to check my records as I had just had my oil changed the end of July. I said that I knew I hadn’t gone 3,000 miles yet. I even went to my car and got the exact mileage. I was then told that because I don’t drive enough, my car needs it’s oil changed every 2000 miles . I’ve never heard of such a thing! Nor has anyone else that I asked. So I agreed to the oil change because it can’t hurt. So I asked him to put me in for an oil change. He then tells me that everyone is on break. Ok I get that . Everyone should get a break. He said that they wouldn’t write anyone up until 1:00 when the break was over. I said ok I’ll wait. I wanted to be next , as I had more errands and really hadn’t been planning this appointment. So I was waiting and a woman came in and said that she was just written up for service on the other side( where you go for regular service) . I was ticked to say the least. I went around to the other side and asked them to write up my service. My point is : it’s one way or the other. Don’t tell some customers one thing and do something else. Also what is up with an oil change every 2000 miles??? More

To expensive I want to change the air and cabin filter and charged me $100. I decline because the parts cost less than 15 and it takes 5 minutes to do it I want to change the air and cabin filter and charged me $100. I decline because the parts cost less than 15 and it takes 5 minutes to do it More

Great Service Friendly, efficient, was told where to go when I pulled up. They made it easy. Work took less time to complete than expected. Job was done correctly. Friendly, efficient, was told where to go when I pulled up. They made it easy. Work took less time to complete than expected. Job was done correctly. More

Collision Repairs... Paul Oconnell and his staff were outstanding in addressing the repair and administration of all the insurance requirements to insure proper evaluation of repairs and payment by the I outstanding in addressing the repair and administration of all the insurance requirements to insure proper evaluation of repairs and payment by the Insurance Carrier. Their approach is very professional and humanistic. They communicated at all points of the process. They were very diligent in making sure every repair needed from the accident was addressed with the Insurance Carrier More

Great service center From the minute I walked in the door and was greeted by Mike the service advisor till the time I left I was impressed. I’ve always asked for George th From the minute I walked in the door and was greeted by Mike the service advisor till the time I left I was impressed. I’ve always asked for George the mechanic because years I ago I met him and was always very satisfied with any service he has performed. Id also like to comment I always got my car back as clean as it went in. More

Very good Great he was very helpful always returns calls quickly very patient and even offered advice goes out of the way in given that one on one experience Great he was very helpful always returns calls quickly very patient and even offered advice goes out of the way in given that one on one experience More

New airbag The staff and the repair were very professional It was a pleasure to work with you From making the service appointment, to the finished repair the The staff and the repair were very professional It was a pleasure to work with you From making the service appointment, to the finished repair the experience was a good one More

1 for 3 I made my appointment and expected 3 items to be addressed-Oil Change, Sliding Armrest, and an Upgrade to the Navigation System. The only thing done w I made my appointment and expected 3 items to be addressed-Oil Change, Sliding Armrest, and an Upgrade to the Navigation System. The only thing done was the Oil Change. I was told that my sliding armrest was normal and it couldn’t be fixed. That is unacceptable. My Navigation System was not addressed at all-I was handed a print out and told I could do it myself-again, unacceptable. Very unhappy with my visit! I can’t remember names of who didn’t help me so I selected the top one listed More