Piazza Hyundai of Pottstown

An enjoyable car buying experience! When I arrived on the lot, Mark greeted me quickly (but not too quickly!) and was very attentive to my needs. He made sure all of my questions were an When I arrived on the lot, Mark greeted me quickly (but not too quickly!) and was very attentive to my needs. He made sure all of my questions were answered, and made sure the process went smoothly. If Mark didn't know an answer right away, he didn't guess - instead, he made sure he got the right information before he passed anything along to me. Mark is certainly one of the best salespeople I've worked with in any of my car buying experiences. I've already paid a visit to the service department and had an upgrade done on the car, and Rick was a pleasure to meet and work with. I've been to other dealer service departments where the staff was brisk and a bit gruff, but Rick was the opposite - very friendly and helpful. He puts a great face on the service department, which I would be happy to visit again going forward. More

The Best All I can say is WOW, Tiffany is by far the best Sales Consultant I have ever had the pleasure to work with for purchasing a vehicle. The Management i All I can say is WOW, Tiffany is by far the best Sales Consultant I have ever had the pleasure to work with for purchasing a vehicle. The Management is very accommodating and I have no doubt that the entire organization is top notch. In any good business, Management is accountable making sure the staff are doing their best for the customer, I call this Top Down Leadership, Tiffany went out of her way to make sure I understood everything about my new Genesis. I came out of a 745i BMW, the technology and performance and luxury of my new Genesis in my opinion truly says to the German Car Manufactures, move over there is a new player in town. This weekend my son needed a car, I did not shop or go to any other dealer, Friday I simply called Tiffany, explained my concern and budget constraints, Saturday AM my son picked up his new car, fully detailed with a full tank of gas. When he got home he told me Tiffany spent well over an hour reviewing every feature of the car with him, she gave him her card and told him if he needed assistance or help with anything or forgot anything she went over to please call her so she could be of assistance. This is Customer Service at its best and why I will always go to Piazza Hyundai for any vehicle I need again. Elisa is the Finance Manager at Piazza Hyundai, she is so accommodating as well. Not only does she make you feel like you are not just a customer, she specifically makes you feel like you are now part of the Piazza family. She takes the time to make sure you understand all those long forms and explains them in detail so you are very comfortable signing the buyers order and finance agreements. Folks, all I can say is if you want a vehicle with the latest technology, a warranty that speaks for itself, and Customer Service that will far exceed your expectation, do yourself a favor and make Piazza Hyundai your first and only stop, I promise you that it will not be a waist of your time and your car buying experience will be unlike any other you have had at Piazza Hyundai. This dealership will earn not only your respect but if you give them the chance by stopping in they will do what it takes to earn your business and make you part of their family. Lastly I forgot to mention, I wanted mudflaps and the Genesis logo put on the back trunk lid instead of the Hyundai logo, the service dept sent me an email to remind me of my upcoming appoitment in case I needed to reschedule, they offered me a loaner which I declined as I figured I would simply wait for the service to be completed. As I was waiting my doctors office called me as I had forgot I had an appointment with to review some tests, The dealership drove me to my doctors office as a courtesy and made sure I got back to the dealership to pickup my vehicle when I was ready to go back and get my Genesis. Talk about a last minute response to my tardyness in forgetting about my appointment. When I got back to the dealership, not only was my car fully detailed inside and out, the Service Adviser said he had hoped everything went well with my appointment. As I stated earlier, Customer Service at its finest and truly part of a family. Many thanks to each employee of Piazza Hyundai and I truly appreciate all that your team has done for me and my family. With Warm Regards, Stan More

A fantastic Internet Experience! We searched for cars on line and came across the exact model at Piazza Hyundai. From the minute we clicked a request for quote, the experience couldn We searched for cars on line and came across the exact model at Piazza Hyundai. From the minute we clicked a request for quote, the experience couldn't have been better. Stephanie answered almost immediately and was very prompt in responding to our many questions being emailed. She had the car ready for us when we scheduled a drive and handed the sale over to Tiffany who was very easy to talk with and very professional. She handled all of the paperwork with ease and we couldn't have asked for a better experience. More

GREAT SALES PERSON/ TOOK TOO LONG TO COMPLETE PURCHASE 5 HRS I purchased a Genesis and so far I love the car. The salesperson Tiffany was a GREAT!!!! I traded in my Audi and was a little skeptical of what the I purchased a Genesis and so far I love the car. The salesperson Tiffany was a GREAT!!!! I traded in my Audi and was a little skeptical of what the experience would be like at Hyundai. The purchasing experience from Audi was nothing less than great. However I wanted to try something different and loved the look of the Genesis. The challenge that I had was…I had an appointment with Tiffany at 3:00 pm and I didn’t leave the dealership until 8:45. I don’t know about you but 5 hours to by a car is very excessive. The Finance person and Tiffany both apologized and let me know that one of the sales managers had gone home…which caused a delay in providing buying customers with timely service. Some customers actually left and decided to come back the next day to finish their purchase. With all that said…I still love my car so far and would recommend the Genesis. However, I would still have to say that the buying experience I received as it relates to timely purchasing from both Audi and Land Rover was 10 times better. I would expect a customer who spends $50k or $25k on a car would get a little better service and that there would be a contingency plan in place to address anomalies in staffing. More

Very Satisfied Customer Great Sales and Service Staff- Sales and Service staff- courteous and very welcoming. Will be coming back in the future no doubt. Very satisfied cus Great Sales and Service Staff- Sales and Service staff- courteous and very welcoming. Will be coming back in the future no doubt. Very satisfied customer...... More

Excellence My experience in purchasing this vehicle was nothing less than five star. Nathan was both knowledgable and courteous. The finance lady (I forget her My experience in purchasing this vehicle was nothing less than five star. Nathan was both knowledgable and courteous. The finance lady (I forget her name) was absolutely the best. Not only was she able to rearrange the warranty to serve my driving needs (I drive 1,000+ miles weekly), she fought to get me a better interest rate. She was absolutely the best, and should be commended. More

Definitely a customer friendly Dealership It was the first dealership I went to looking for a new car..fell in love with a Hyundai Accent & bought it. It is a very quiet, comfortable, easy car It was the first dealership I went to looking for a new car..fell in love with a Hyundai Accent & bought it. It is a very quiet, comfortable, easy car to drive..not a lot of complicated features I don't understand..it should have OnStar though, I miss that from my Chevy..very happy with my purchase, & love driving my new car..I.was told Hyundai is a very safe, reliable car, that is why I went there first to look and test drive. & I looked no further More

Excellent service from Hyundai in Pottstown Purchased a new Hyundai Santa Fe Sport a few weeks ago. Our sales rep Mark was great and worked tirelessly to get us the SUV we wanted. My wife and I Purchased a new Hyundai Santa Fe Sport a few weeks ago. Our sales rep Mark was great and worked tirelessly to get us the SUV we wanted. My wife and I are very happy with the service, purchase and the way we were treated there. Would definitely do business again. More

Great experience This was a great car buying experience. Sales and financing were both easy and quick processes. Having to get this response to twenty five words is This was a great car buying experience. Sales and financing were both easy and quick processes. Having to get this response to twenty five words is a little annoying. More

Satisfied Customer I am completely satisfied with the service I received on my previous car and the assistance I received in selecting and purchasing a new car. I recom I am completely satisfied with the service I received on my previous car and the assistance I received in selecting and purchasing a new car. I recommend this dealership and their product to anyone. More