Piazza Hyundai of Pottstown

The only reason I gave a 1 star review was because of Ethan, who was the first person we dealt with. He was polite, respectful and helped us a lot. Everything else went down hill. We paid cash for a 2024 Ethan, who was the first person we dealt with. He was polite, respectful and helped us a lot. Everything else went down hill. We paid cash for a 2024 Tucson Hybrid Limited...it did not come with floor mats and they would not throw a pair in. It said car came with a full tank of gas but it was a little over a quarter full. The paper signing for the car was rushed as it was almost closing time. We inspected the car after it was detailed and fount paint spot and black scrap marks on rear chrome on window. We were halfway home when we were called back to get the registration application they forgot to give us. I asked if they could mail it and was told...no. Just got a call today from Ethan (who again was polite and professional) and was told we needed to fill out registration forms again as they had only our Florida registration. I will never go there for any service due to all of these issues. Lastly…as I was leaving I saw a large turves cup with MAGA and a big picture of Trump. If I had seen that prior to buying, I would have walked out. Politics do not belong in a car dealership. More

Horrible customer service with no regard for safety issues caused by Service Department @ Piazza Hyundai. Issues DID NOT exist until “serviced” by Piazza Hyundai in Limerick, PA for Anti-theft ignition issues caused by Service Department @ Piazza Hyundai. Issues DID NOT exist until “serviced” by Piazza Hyundai in Limerick, PA for Anti-theft ignition recall. After reading numerous complaints from women, I’ve decided to file a complaint with Hyundai headquarters and expect to see results with Hyundai case manager assigned. 1st visit 2020: 2016 Hyundai Sonata serviced at Piazza Hyundai for anti-theft recall no other issues at the time. Service Dept “addressed” anti-theft with stickers and disabling ALL car locks. 2nd visit: Reported issue to be serviced. The technician was not able to resolve door locks that no longer work by key fab and by interior locks. Waited for hours in the service dept for simple computer fix to be told that a door lock kit needed to be ordered to fix issue. Uber offered for return trip home; no loaner available. Now technician troubleshooting door locks created MORE safety issues including disabling seatbelt indicator, auto-lights no longer work, intermittent windshield wipers, and oil light indicator. Owner’s key fab was replace with service dept key and owner’s key fab was never returned. 3rd visit: Car returned for installation of door lock kit. Also left message upon drop off detailing what needed to be addressed and to use owner key fab that was held by service dept. No follow call received and appeared as the car was not worked on. Picked up car that evening. Next day service responds to my inquiry about status of car repair to advise me that my car was ready to be picked up while I am driving it to work! Another message left with service dept to relay frustration with customer service and ongoing issues not being resolved. Intended to turn car over to college student but not able to with safety issues. Again, no response and no regard for safety issues CAUSED by Service Department @ Piazza Hyundai in Limerick PA More

Buyer beware. Four years ago, I bought a new 2018 Hyundai Elantra and extended warranty from this dealership, paying cash in full. Last year I sold the car private Four years ago, I bought a new 2018 Hyundai Elantra and extended warranty from this dealership, paying cash in full. Last year I sold the car privately and reached out to sales manager David Janiszewski and finance liaison Lisa Grose for reimbursement on the pro-rated amount of the extended warranty. Not only did the dealership make utterly and unnecessarily miserable the experience of trying to get a legally binding return check back to me (e.g., they delayed responses to my many requests for reimbursement and didn’t even have a process in place to use electronic signature documents to expedite the request), but now having waited more than 90 days into the process, I still have not received my check. The response from Mr. Janiszewski when I asked to escalate this to the dealership owner was to evade and not my answer my questions on what can be done to resolve this issue. For anyone reading this review, I can only tell you that the dealership was all too quick to take my money; when it came time to return those funds, they couldn’t be more evasive, off-putting, and nonresponsive. I will never buy another vehicle from this dealership and will encourage as many consumers as possible to avoid Piazza Hyundai at all costs. In the meantime, I am filing legal complaints with the Better Business Bureau and Office of Consumer Affairs with the Commonwealth Attorney General. —Dr Edward Carvalho —***POSTSCRIPT RESPONSE TO DEALER REPLY***—Foregoing the absurd notion that I would create the delay in retrieving my own funds, notice how the dealership is now attempting to shift blame back on me by not addressing the outstanding, overdue release of my funds through mendacity and weak excuse making. The delays have been the result of outdated check refund processing that supposedly takes 60-90 days (that is now outside that window, which Piazza has yet to acknowledge). One can imagine how effective Mr Janiszewski is as a sales manager by virtue of the fact that his failure to help resolve this refund issue cost the dealership another new car in-cash sale. That is to say, I canceled my order after Mr Janiszewski couldn’t secure my reimbursement funds, which were to be used as part of the purchase of the new vehicle. Seems to me in the dealership response, Piazza and/ or Mr Janiszewski is still sour over losing that sale from what some might describe as his own ineptitude. Be that as it may, I now leave this to the legal authorities to whom I’ve reached out to make a determination on where the communication disconnect lies and by when I can expect this now overdue reimbursement check. ***BUYER BEWARE*** More

We have purchased three cars over the years from this dealership. I have been pleased each time. Just purchased a 2022 Tucson in September, 2022. No issues during the transaction. I did have an minor iss dealership. I have been pleased each time. Just purchased a 2022 Tucson in September, 2022. No issues during the transaction. I did have an minor issue with the car but it was fixed the same day I reported it. This Tucson purchased in September, 2022 was to replace a Tuscon I purchased a year ago in September, 2021 that was totaled about a month ago. Zach, the sales consultant I worked with for both purchases, was the best. He made both transactions by far the easiest I have ever had with a car dealer. He was patient with me and there was never any high pressure moments. He provided clear communication with everything. Hopefully, I won't be in the market for another car anytime soon, but if I am I going back to see Zach. More