Piazza Hyundai of Pottstown - Service Center

Horrible customer service with no regard for safety issues caused by Service Department @ Piazza Hyundai. Issues DID NOT exist until “serviced” by Piazza Hyundai in Limerick, PA for Anti-theft ignition issues caused by Service Department @ Piazza Hyundai. Issues DID NOT exist until “serviced” by Piazza Hyundai in Limerick, PA for Anti-theft ignition recall. After reading numerous complaints from women, I’ve decided to file a complaint with Hyundai headquarters and expect to see results with Hyundai case manager assigned. 1st visit 2020: 2016 Hyundai Sonata serviced at Piazza Hyundai for anti-theft recall no other issues at the time. Service Dept “addressed” anti-theft with stickers and disabling ALL car locks. 2nd visit: Reported issue to be serviced. The technician was not able to resolve door locks that no longer work by key fab and by interior locks. Waited for hours in the service dept for simple computer fix to be told that a door lock kit needed to be ordered to fix issue. Uber offered for return trip home; no loaner available. Now technician troubleshooting door locks created MORE safety issues including disabling seatbelt indicator, auto-lights no longer work, intermittent windshield wipers, and oil light indicator. Owner’s key fab was replace with service dept key and owner’s key fab was never returned. 3rd visit: Car returned for installation of door lock kit. Also left message upon drop off detailing what needed to be addressed and to use owner key fab that was held by service dept. No follow call received and appeared as the car was not worked on. Picked up car that evening. Next day service responds to my inquiry about status of car repair to advise me that my car was ready to be picked up while I am driving it to work! Another message left with service dept to relay frustration with customer service and ongoing issues not being resolved. Intended to turn car over to college student but not able to with safety issues. Again, no response and no regard for safety issues CAUSED by Service Department @ Piazza Hyundai in Limerick PA More

The car my wife purchased here was great until there was The car my wife purchased here was great until there was an odd electrical issue. Randomly while driving the radio stops working, the speedometer dr The car my wife purchased here was great until there was an odd electrical issue. Randomly while driving the radio stops working, the speedometer drops to zero, the headlights flicker on and off, and every light on the dash comes on. We took it to the service center twice, and were told that they couldn’t figure out what was wrong, but that the car was safe to drive. The car broke down in the middle of a busy road today with my wife and dog in the car. Thanks for putting my family in danger. More

I would recommend this dealership for buying a car not for servicing a car. We bought out car in October and our salesperson was great Greg had thr car we like brought up from another dealership so so we for servicing a car. We bought out car in October and our salesperson was great Greg had thr car we like brought up from another dealership so so we could look at it. We did end up buying it and it still had the factory warranty on it until the end of December. So December comes and my car was at my local shop getting thr tires looked at. They noticed that the transfer case was leaking and told me to call hyundai because it should be covered under the warranty. We called that same day. We made an hyundai and took it in for then to tell us its not leaking its seeping and they can't fix it under warranty. We were shocked if its seeping its going to get worse but hoe long would that take and it would not be covered since our warranty ends at the end of December. So we contacted hyundai management by email and the woman said that if that is was the service team said that's what it is since that is not her department but she could write out a case for us and have it on record incase the transfer case got worse. So that is what she did. We still frustrated so we called Quakertown hyundia after the holiday and told them our transfer case was leaking could we bring it by and have it looked at under warranty. Their service team looked at the car and said yes it is indeed leaking and they will fix it under warranty they just need to contact management. We gave them the case number that was already open under the car for the same issue. I don't understand how one service location can say no its jusy seeping and we won't fix to a two weeks later another service team saying it is indeed leaking and they are fixing it right away. I will say we will no longer be servicing out car at limerick hyundia. More

QUESTIONABLE LABOR CHARGE I brought my 2013 Elantra in for replacement of front and rear brake pads and rotors. I SUPPLIED THE PARTS. They charged me $190.00 per axle to do the I brought my 2013 Elantra in for replacement of front and rear brake pads and rotors. I SUPPLIED THE PARTS. They charged me $190.00 per axle to do the job.( I had a coupon that lowered the cost to $170.00 per axle ) I thought this was kinda high so after I got home, I went online to find what others were charging for the same work. I went to three different sites and found the highest rate to be $129.00 per axle. I called Rick Stubblebine to voice my concern about this and he told me that the hyundai labor charts indicated the job would take 4 hrs. at $95.00 per hr. The brake replacement PLUS an oil change PLUS a multipoint inspection took 2 hours. This is the SECOND time I have had a problem with the service department. The first incident was resolved to my satisfaction. I will continue to go to this dealership for inspections and oil changes. However for mechanical repairs I will go to an independent garage. More

Car inspection quick and accurate Brought my car in for the annual state inspection. My service advisor, Mike Latch, was an expert in every sense of the word. Customer service focused Brought my car in for the annual state inspection. My service advisor, Mike Latch, was an expert in every sense of the word. Customer service focused, he had my vehicle inside, and inspected immediately. Mike also took the time to explain everything, and I was in and out quickly, extremely satisfied with the inspection and the customer care that the Piazza service department offers. I own two Hyundai Elantras, and will bring the other one in as well, when it is due for inspection in April. Hopefully, Mike Latch will be there on that day as well, as you could not find a better service advisor, anywhere. Thank you Piazza Hyundai of Limerick (Pottstown). More

Denis is outstanding! It is rare these days to find someone as pleasant and concerned as Moyer. Suddenly, you are the most important person in the world. He makes you feel It is rare these days to find someone as pleasant and concerned as Moyer. Suddenly, you are the most important person in the world. He makes you feel like you are family. Amazing man. Knows his stuff. Listens to you. Really wants to understand the exact nature of your concerns. Everyone should be like Moyer. Everyone! More

Inspection failure dispute I brought my 2006 Azera in for routine maint as well as a yearly inspection/emission. I was told my care failed inspection because the horn was sligh I brought my 2006 Azera in for routine maint as well as a yearly inspection/emission. I was told my care failed inspection because the horn was slightly detached from it's fastening point in the engine bay area even though the horn works fine when pressing pad on the steering wheel. I looked up the PA State regulation which should not have required the technician to fail the car since the horn technically is in operating condition. I was further told that the full horn replacement would cost $275 ($172 parts and $103 labor + tax)). I looked up the horn components on line and learned that the 2 OEM horn replacements were available for $104.........making their parts price a 65% mark up over what I would have considered to be a fair price. Furthermore I left the Piazza service area and went immediately to a nearby authorized inspection station and my car passed inspection immediately with no issue nor having to spend $275 for the replacement horn. This was my 1st negative experience at this Piazza service group and I have had multiple cars serviced here for many years. It just seemed to be an unnecessary expense for me but a financial gain for Piazza. I'm sure we could have found a better solution and this incident partially supports my belief that we are all at a service providers discretion when we have our cars serviced unless we happen to be knowledgeable mechanics. Not sure I can go back and happy to discuss with the service mgr if they happen to see this review. More

great sales staff , service department on the other hand ? i had my 2002 hyundai totaled in accident in july. did not want to travel to far result of injuries to the dealer ship of which i purchased the vehicl i had my 2002 hyundai totaled in accident in july. did not want to travel to far result of injuries to the dealer ship of which i purchased the vehicle .Instead I thought piazza, called the sales staff was very nice. spoke to Tiffany on phone and Stephanie,came down test drove two vehicles, said I would be back tomorrow. My wife and I purchased a car that day ..again let me say all of the sales staff even the ones we just spoke to were great.Another person told us we had to buy the extended warranty before we drove off the lot .wont mention name as previous hyundai owners 7 total we new this to be a pressure ploy, which kinda turned us off. we didn't buy it from them .So when I called for my first free oil change 10-1-14 I spoke to Dennis Moyer he told me he could get me in 10- 13-14because of recalls, its bad for an experienced staff . I worked with highway fleet service back in the seventies and this is a unacceptable amount of time for an oil change or any service on a new vehicle or any vehicle. Called Mccafferty hyundai took me in right away, they to have recalls .i was actually going to look for another car but with service like this Im looking in a different direction. In all fairness I did receive a phone call on 10-3-14 after possibly sales staff, or dealerrater informed them of my original review which was not as kind, from another piazza service rep but my vehicle was already serviced. Its terrible when a dealer ship needs a third party to explaIn proper business protocol.. I may not get a loaner car from dealership where I have this vehicle serviced because I did not purchase from them or car wash but I know its done in a reasonable amount of time and done right. More

I brought my Elantra in for an oil change. There was only one Service Writer there when I arrived early at the shop and he was busy with another customer. Rick S., the Service Manager, came right out to chec one Service Writer there when I arrived early at the shop and he was busy with another customer. Rick S., the Service Manager, came right out to check my car in so that I didn't have to wait on the Writer to finish up. I really appreciated that prompt attention. I was in and out within an hour, with my oil changed, the tires rotated, and my car cleaned. More

Brought my car in a 3rd time, 2nd official service visit, for them to look at the new chips that occurred, near my radio and cd player, that THEIR tech did when fixing this issue my last service visit. I wa for them to look at the new chips that occurred, near my radio and cd player, that THEIR tech did when fixing this issue my last service visit. I was told that this was their before and again, implied, that I had done this damage I felt the need to discuss this poor customer concerns and service to Bruce Koonce, the GM, who seemed interested in, and said that he was going to look into this and get back to me. He explained that he was going away but would get back to me Thursday, Friday at the latest. Well, that has been almost 2 weeks and I have not heard from him at all. What happened to customer respect or basic courtesy? If the GM can't even call back a customer, why would his service tech and employees care? I am disappointed in Pottstown Hyundai and will not refer them to anyone. More