Brought my car in a 3rd time, 2nd official service visit, for them to look at the new chips that occurred, near my radio and cd player, that THEIR tech did when fixing this issue my last service visit. I was told that this was their before and again, implied, that I had done this damage
I felt the need to discuss this poor customer concerns and service to Bruce Koonce, the GM, who seemed interested in, and said that he was going to look into this and get back to me. He explained that he was going away but would get back to me Thursday, Friday at the latest. Well, that has been almost 2 weeks and I have not heard from him at all. What happened to customer respect or basic courtesy? If the GM can't even call back a customer, why would his service tech and employees care? I am disappointed in Pottstown Hyundai and will not refer them to anyone.