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Piazza Hyundai of Pottstown - Service Center

3.5

220 Lifetime Service Reviews

84 Auto Park Blvd, Limerick, Pennsylvania 19468

220 Reviews of Piazza Hyundai of Pottstown - Service Center

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July 06, 2018

"Denis is outstanding!"

- Mooski

It is rare these days to find someone as pleasant and concerned as Moyer. Suddenly, you are the most important person in the world. He makes you feel like you are family. Amazing man. Knows his stuff. Listens to you. Really wants to understand the exact nature of your concerns. Everyone should be like Moyer. Everyone!

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Recommend Dealer
Yes
Employees Worked With
Dennis Moyer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Denis Moyer
January 06, 2017

"Inspection failure dispute"

- Eagles Fan

I brought my 2006 Azera in for routine maint as well as a yearly inspection/emission. I was told my care failed inspection because the horn was slightly detached from it's fastening point in the engine bay area even though the horn works fine when pressing pad on the steering wheel. I looked up the PA State regulation which should not have required the technician to fail the car since the horn technically is in operating condition. I was further told that the full horn replacement would cost $275 ($172 parts and $103 labor + tax)). I looked up the horn components on line and learned that the 2 OEM horn replacements were available for $104.........making their parts price a 65% mark up over what I would have considered to be a fair price. Furthermore I left the Piazza service area and went immediately to a nearby authorized inspection station and my car passed inspection immediately with no issue nor having to spend $275 for the replacement horn. This was my 1st negative experience at this Piazza service group and I have had multiple cars serviced here for many years. It just seemed to be an unnecessary expense for me but a financial gain for Piazza. I'm sure we could have found a better solution and this incident partially supports my belief that we are all at a service providers discretion when we have our cars serviced unless we happen to be knowledgeable mechanics. Not sure I can go back and happy to discuss with the service mgr if they happen to see this review.

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Recommend Dealer
No
Employees Worked With
Rick Stubblebine
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 01, 2014

"great sales staff , service department on the other hand ?"

- jack .c

i had my 2002 hyundai totaled in accident in july. did not want to travel to far result of injuries to the dealer ship of which i purchased the vehicle .Instead I thought piazza, called the sales staff was very nice. spoke to Tiffany on phone and Stephanie,came down test drove two vehicles, said I would be back tomorrow. My wife and I purchased a car that day ..again let me say all of the sales staff even the ones we just spoke to were great.Another person told us we had to buy the extended warranty before we drove off the lot .wont mention name as previous hyundai owners 7 total we new this to be a pressure ploy, which kinda turned us off. we didn't buy it from them .So when I called for my first free oil change 10-1-14 I spoke to Dennis Moyer he told me he could get me in 10- 13-14because of recalls, its bad for an experienced staff . I worked with highway fleet service back in the seventies and this is a unacceptable amount of time for an oil change or any service on a new vehicle or any vehicle. Called Mccafferty hyundai took me in right away, they to have recalls .i was actually going to look for another car but with service like this Im looking in a different direction. In all fairness I did receive a phone call on 10-3-14 after possibly sales staff, or dealerrater informed them of my original review which was not as kind, from another piazza service rep but my vehicle was already serviced. Its terrible when a dealer ship needs a third party to explaIn proper business protocol.. I may not get a loaner car from dealership where I have this vehicle serviced because I did not purchase from them or car wash but I know its done in a reasonable amount of time and done right.

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Recommend Dealer
No
Employees Worked With
October 28, 2013

"I brought my Elantra in for an oil change. There was only..."

- ozcaputo67

I brought my Elantra in for an oil change. There was only one Service Writer there when I arrived early at the shop and he was busy with another customer. Rick S., the Service Manager, came right out to check my car in so that I didn't have to wait on the Writer to finish up. I really appreciated that prompt attention. I was in and out within an hour, with my oil changed, the tires rotated, and my car cleaned.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Stubbinbine
October 27, 2013

"Brought my car in a 3rd time, 2nd official service visit,..."

- mspt

Brought my car in a 3rd time, 2nd official service visit, for them to look at the new chips that occurred, near my radio and cd player, that THEIR tech did when fixing this issue my last service visit. I was told that this was their before and again, implied, that I had done this damage I felt the need to discuss this poor customer concerns and service to Bruce Koonce, the GM, who seemed interested in, and said that he was going to look into this and get back to me. He explained that he was going away but would get back to me Thursday, Friday at the latest. Well, that has been almost 2 weeks and I have not heard from him at all. What happened to customer respect or basic courtesy? If the GM can't even call back a customer, why would his service tech and employees care? I am disappointed in Pottstown Hyundai and will not refer them to anyone.

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Recommend Dealer
No
Employees Worked With
Bruce Koonce
October 19, 2013

"My wife and I both have 2011 Sonata`s,I was recently in..."

- iamgrier

My wife and I both have 2011 Sonata`s,I was recently in for service for a recall on lower control arm.Your whole staff went the extra mile to made it a pleasant experience.Rich even sent Donna (nice Lady) to pick me up at my home to retrieve my car,so my whole day wasn`t wasted.Really appreciated that! Thanks

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Donna was very nice when she picked me up to get my car
October 16, 2013

"My favorite automobile service providers. Took my 2003..."

- mbkalil

My favorite automobile service providers. Took my 2003 Hyundai Elantra in for service due to check engine light and replacement of front struts. Due to staffing issues, my car could not be seen until early on Monday. I'm spoiled by always being able to bring the car in right away and was a little unnerved. They were able to provide loaner had the repair gone to a second day and this was comforting. Price for struts & installation was just a bit higher than quoted by another repair service but I trust these guys to be thorough and honest, so I went with them. I am very grateful for these service people and especially Rick Stubbelbine. Treat them well!! Thanks for this opportunity.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike, Jason, Rick
October 15, 2013

"I took my car in for state inspection and an oil and..."

- stm5155

I took my car in for state inspection and an oil and filter change at 7:15 a.m. Rich interviewed me, was very courteous and appreciative of a review I had written the last time I was there. Everything was great. I waited in a clean lounge, Had coffee as an option in a pleasant atmosphere. At 8:00 Dennis explained what they had done( the inspection, oil change, etc. plus the courtesy 34 point inspection and the courtesy vacuuming of the interior. Efficient, clean, courteous- hallmarks of Piazza of Pottstown.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Rich Stubblebine and Dennis Moyer
October 12, 2013

"I have had my Sonata in for routine maintenance service..."

- Pbeek

I have had my Sonata in for routine maintenance service several times; this time it was for a recall. I cannot say enough about the people I have dealt with from the moment I walked in the door till I was walking out the door with my receipt! EVERYONE has always been accommodating, courteous, knowledgeable, polite...the list goes on. As others have mentioned, the work is done in a timely manner, questions or concerns are always addressed, and the car comes out cleaner than when it went in!! I would absolutely recommend this dealership (and have on many occasions) to everyone I know.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Denis Moyer
October 10, 2013

"From start to finish absolutely every member of service..."

- Comfortable

From start to finish absolutely every member of service staff "went above and beyond" to help me. Very courteous, friendly and professional. A most pleasant and surprising experience. I shall not hesitate to schedule my follow-up visits as required and would definitely recommend this dealership to anyone without reservation. It is just unfortunate that it is not closer to my home. Great place ! Great people! I must say that Matthew Gillespie is the best ever - with each tele inquiry I placed or with each on site question, even though it probably wasn't necessarily his domain, he did not hesitate to help me. That is appreciated deeply. I just love my Hyndai Genesis Coupe - better than my Mercedes 560 SL !!!!!!!!!

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Recommend Dealer
Yes
Employees Worked With
Matthew Gillespie
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