I have a five-year relationship with the sales team and service department. I've had a wonderful relationship with the former; John Morris has a no pressure, practical, and human approach to sales and therefore has my loyalty. There are issues with the service department at this time as other alluded to. Therefore, my recent experience is mixed. I recently had a protracted, adverse experience with Piehler. To their credit, the Vice President of Piehler personally reached out and met me in the community to assess these issues, and he seems to care about the customer experience. I have therefore amended this review to reflect that meeting.