When I buy I used car I expect the price to be negotiable, I guess that's my fault. We recently purchased a used KIA minivan at this Ford dealer, they had 2. We wanted the red one, which was the exact same vehicle with virtually the same miles. We offered about 2% less than their asking price, not much, we were being reasonable as the asking price was not bad. And the manager came back with he was willing to fill up our tank for our 3 hours drive home. Kind of an A**hat move, then he wouldn't negotiate on the car we wanted to we had to take the other one (different color). The salesperson we were working with was nice, sweet and informative, her manager was not. During the course of our negotiations we asked how many keys came with the van, 2. But after paying for the car they gave us the second key unprogrammed and said it was no problem, just go to a KIA dealership and they will program it for us. They didn't tell us that would cost us another $60, which the dealership refused to cover when I called them. I consider this deception (the salesperson was willing to pay for it out of pocket, again its the manager I have an issue with). In the end, I am not sure I would go back, and certainly won't unless I am willing to pay sticker price. And I hope the salesperson finds a better manager to work with.