Pinegar Honda

Professional Vehicle Service Upon arrival, I was promptly greeted by a professional service writer. He determined my vehicle needs and suggested additional service that I had post Upon arrival, I was promptly greeted by a professional service writer. He determined my vehicle needs and suggested additional service that I had postponed since my last service visit. I took advantage of the friendly Honda Courtesy Shuttle Service and went to Bass Pro Shop while my vehicle was being attended to. After a couple hours of shopping, I called the shuttle service and returned to the service department. My service writer and the servicing technician walked me through their Multi-Point Vehicle Inspection Checklist. The service writer provided a clear, complete, and careful explanation of my vehicle condition. He made suggestions and recommendations of conditions to monitor between my next vehicle oil change. I am a return customer and I appreciate the kind and professional manner in their day to day service operations. I am a dedicated veteran with more than twenty years of military service to my credit and I recognize/acknowledge the character and nature of their professionalism. The only proposal I would like to submit is that Don Wessel Honda offer a military discount to our brave and noble veterans. More

My lucky day It was my lucky day I rolled into the Don Wessel Honda lot, a salesman greeted me as I was checking out some used suvs. I asked if he had any older mo It was my lucky day I rolled into the Don Wessel Honda lot, a salesman greeted me as I was checking out some used suvs. I asked if he had any older models yes he said we just had a trade in. This suv was low mileage and looked great!!! It was like the whole deal was just meant to be. I of course bought it on the spot. Thanks Dan for your help with my purchase. I love my suv !!! The reputation for this company is outstanding and I heard it from everyone after buying my suv and telling them where I got it. Many thanks again. More

Excellent Service Department The Service Department at Wessel Honda is excellent. Wessel has been our dealership of choice for several years, having bought several cars from them The Service Department at Wessel Honda is excellent. Wessel has been our dealership of choice for several years, having bought several cars from them. Their Service Department has always met or exceeded my expectations. Sam in service is our Go-To guy. More

Ridgeline Great buying experience. Could not be happier with the overall experience. I would buy again. The Ridgeline is a great truck. I've experienced their Great buying experience. Could not be happier with the overall experience. I would buy again. The Ridgeline is a great truck. I've experienced their service with previous Ridgeline. Honest and efficient. More

Great Service Department The service department was very fast in replacing the airbags that were recalled on my CRV. I was in and out of there in about 1 hour. Wow! The service department was very fast in replacing the airbags that were recalled on my CRV. I was in and out of there in about 1 hour. Wow! More

Great Customer Service Tom, my salesman in Pre-Owned, was courteous and helpful. He went above and beyond the call of duty for any salesperson, going so far as to drive to t Tom, my salesman in Pre-Owned, was courteous and helpful. He went above and beyond the call of duty for any salesperson, going so far as to drive to the airport to pick me up when i needed to return my rental car, once I'd purchased my 08 Camry from you guys. He was also great when it came to getting a minor issue fixed for me post-sale. I want to really sing his praises here. The day I came in with the minor issue, I was sick with a cold and not in a good mood. Tom went out of his way to call me later and assure me he was working on the issue. This was unnecessary and probably undeserved given my sour mood earlier in the day when I dropped off my car. He really could not have handled things any better. More

Arrogant attitude by all. We knew exactly what we wanted in a new 2016 Pilot. They wouldn't even try to order it for us. "buy what we have on the lot" is their attitude. We We knew exactly what we wanted in a new 2016 Pilot. They wouldn't even try to order it for us. "buy what we have on the lot" is their attitude. We made one phone call to the Joplin Dealership and got everything we wanted! More

Buying my 4th Honda from here now I have purchased 3 Honda's from Don Wessel so far and have ordered my 4th and expect delivery soon. I take all my vehicles to Don Wessel for service I have purchased 3 Honda's from Don Wessel so far and have ordered my 4th and expect delivery soon. I take all my vehicles to Don Wessel for service and I am very pleased with the service and level of care I get there along with the care I get from the sales folks. More

Worst Honda service ever! In January of 2014 I received my car from having it shipped from Hawaii. Before leaving Hawaii, I had a check engine light come on and was forced to In January of 2014 I received my car from having it shipped from Hawaii. Before leaving Hawaii, I had a check engine light come on and was forced to get it checked prior to shipping. It was a O2 sensor. So when I picked it up in January from the shipper, I called Don Wessell Honda in Springfield, MO o make an appointment. The man in the service department who answered told me that I didn’t know what I was talking about and that he was going to have to “diagnose” it himself and he would have to charge me $80. After having to put up with their sexist rude men in the service department, I had to return because of the air bag recall. when the news came out I went to the Honda website and put in my VIN. It stated that my vehicle was one of the recalled. So when I called, Oct 20, 2014, I was greeted with the biggest chauvinist I have ever met. I was told that there was absolutely NO way to tell if my vehicle was one the ones that was recalled. After I explained about the Honda website and the VIN, he told me I was stupid and I didn’t know what I was talking about. So Thursday, October 23, 2014, I made an appointment through the website. Now mind you, I registered with my vehicle’s VIN. I made an appointment on Tuesday, October 28, 2014 at 1300. Now I live in Waynesville, 90 miles to the east of Springfield. I had to put in for the afternoon off. So when I get to Don Wessel Honda, I get treated like I am stupid because I am a woman. Steven, proceeds to check me in and then tell me, Oh but we have to order the parts by the VIN and we didn’t have your VIN. I then explained to him that I am registered with the website with my VIN. He says that he then has to “check” to see if the part was ordered. I was then taken to the mall. About a half hour later, I receive a call, telling me that the parts are “back-ordered”. I tell him I want to speak to a manager. The manager comes on the phone and becomes rude and defends his incompetent service department. I told him that I did not appreciate my time being wasted. He proceeds to tell me , “oh its not a waste, we can still change your oil.” The only reason I scheduled an oil change and tire rotation was because I have no other choice but to bring my car in for the recall. and I could have had the oil change done for cheaper and without wasting 4 hours of my time and a half a tank of gas. He offered NO apologies and said he has the best service department. He is delusional. YOU DO NOT WANT TO USE DON WESSELL HONDA EVER! WORST SERVICE EVER! THE ONLY GOOD THING GOING FOR DON WESSEL HONDA IS THE SHUTTLE DRIVER, DON! THAT’S IT! More

We pulled into Honda after a bad experience across the road. I told Richard what we were looking for and he was wonderful. Very nice, very informed on vehicles, very helpful all around. Great man to be ar road. I told Richard what we were looking for and he was wonderful. Very nice, very informed on vehicles, very helpful all around. Great man to be around, nice humor, nice appearance. Will return anytime we're in the car buying market and will suggest him to anyone else in the car market. 1 to 10, Richard was 11. Just awesome to deal with! Anne Harrison Debi Vinings momma More