Pines Ford

Good dealership, nice and comfortable. However the protocol and uncertainty over waiting time for service could be better streamlined for more customer convenience. Overall good environment. protocol and uncertainty over waiting time for service could be better streamlined for more customer convenience. Overall good environment. More

Horrible experience more than 3 hours to get just an oil service, thinking not to go anymore there, my loyalty is not rewarded at all. Good bye. service, thinking not to go anymore there, my loyalty is not rewarded at all. Good bye. More

I made an appointment for a recall that i received by mail of a damaged part in my vehicle. The day of the appointment 11/23/21 at 8:40 AM the part was not available and the person helping me that day pr mail of a damaged part in my vehicle. The day of the appointment 11/23/21 at 8:40 AM the part was not available and the person helping me that day promised to call me whenever the part was available so I could bring my vehicle back to the dealership again. Today is 12/12/21 and I haven’t received ANY call from Pines Ford Lincoln at all. I called Ford customer service in regards this issue and they invited me to make an appointment in a different dealership. And today I received a text message to rate my visit?!!!! What visit?!!!! They are a little bit lost at Pines Ford Lincoln More

Excellent service, even though I did not have an appointment, they take care of my needs in a timely manner appointment, they take care of my needs in a timely manner More

Marco was amazing. Very professional service advisor. Kept in onstant contact with me and had e everything ready. Kept in onstant contact with me and had e everything ready. More

Great people that do a tremendous job. Everything about the experience was better than I expected the experience was better than I expected More

Wait was way too long but I was informed of the delay. The agent, Corey, was attentive. The agent, Corey, was attentive. More

They found and fixed an small issue that could have gotten much worse. Thank you for the quality service gotten much worse. Thank you for the quality service More

I just don’t believe a big showy lifestyle is appropriate. Why do I drive a pickup truck? What am I supposed to haul my dogs around in, a Rolls Royce? -Sam Walton For as long as I can appropriate. Why do I drive a pickup truck? What am I supposed to haul my dogs around in, a Rolls Royce? -Sam Walton For as long as I can remember just about everyone in my family has owned a Ford. Grandpa drove a Ford LTD and Pa-Sweety drove a Crown Victoria. My parents each had a Ford Taurus. As NYC Park Ranger, Dad drove a Ford Bronco and as an NYPD Detective he drove a Crown-Vic, an Interceptor, an Explorer. When I went off to college, Dad bought me a 1993 Ford Escort with 100k miles; great memories in that car! When I started my career as a junior executive I bought a 2008 Ford Escape Hybrid - hands down the best hybrid SUV for your buck. Although we also own a high end luxury sports cars, my daily driver, dog transport, and Home Depot weekender is my Ford Escape. Our Fords served us well and we took care of them by ALWAYS getting service at Ford. I recently brought my Escape for an oil change and to diagnose an issue with the left indicator. Kenny was my assigned service advisor. I don't know if my service advisor is overworked or saw my old Ford and didn't think I was worth the effort, but I had the worst service experience in all my years with Ford. I initially dropped my car off without an appointment. I wasn't in a rush so I told the service advisor that I would leave the car and get a ride home. The advisor informed me that there will be a charge to diagnose the turn indicator and it would be looked at the following day. As I recall, the next day I received no call, text, or email update. The day after, my wife called to get an update. The advisor informed her that it would be ready after 3pm. We were expecting a call at 3, no call. My wife called back and spoke to the advisor was told the oil change wasn't done, that it looks like there was an issue with the steering column, and the car was undriveable. I called the advisor back and asked for the quote to repair. Surprisingly, the quote wasn’t ready. I don’t recall if it was the same day or the next day, but the advisor called back and informed me it would cost over $4K to repair. My thought was that considering the age of the car, that was too expensive of a repair. I asked if the old change was completed, he said no, inferring that it wasn’t worth it. Completely frustrated I picked up my car and drove home. I decided to order a new Bronco. I was so disappointed with my experience with my advisor at Pines Ford, I put the order in with a dealership in West Palm Beach (WPB). When I found out my build date was over 18 months away, I ordered a Maverick for Christmas at the same dealership. My brother, who also has an Escape, ordered his Mach-E Mustang at a different dealership. My sister has a xxx Chevy and needs a car. I figured since I’m getting a new car, I’d get the Escape fixed and give it to her. I spoke with a service advisor at this WPB dealership about my experience a Pines Ford, she recommended picking up the part used and taking it to a smaller repair shop. She even gave me a website to buy used parts and the number for a local WPB repair shop. This reminded me of Progressive Insurance’s commitment to give the best rate, even if it’s with a competitor. If I lived in WPB, I would take my car there, but I found a local dealership to do the same. I logged into my Ford site to see if I can review the detailed the diagnostics so that I can share with the local mechanic. No details were in the system. I called the original service agent on at around 3 o’clock on Friday 12/10 and he couldn’t find it and said his system was frozen. He said he would get it and call me back. Just as with my previous experience, no call, no text, no email. I’m still waiting for the full diagnostics that I paid for. The purpose of my correspondence is not to get anyone in trouble, but rather to put a spotlight on an issue. My service advisor at PINES FORD was pleasant to talk to, appears to get along with his collogues, and seems to want to do the right thing for customers. I understand Covid-19, chip shortages, and shipping delays can exacerbate existing processes. This may be a good time to review CRM tools, training, and reimagine operations in post Covid world. More

First time I have taken a car in for servicing with minimal interaction with the service specialist. I told them I selected a general oil change but I don't really know what it needs. I received zero f minimal interaction with the service specialist. I told them I selected a general oil change but I don't really know what it needs. I received zero feedback from the service specialist. I expressed some concern about the timing and asked when is usually the best time to bring it in and no useful feedback. I was told the time or day doesn't matter. I just stopped talking, asked for a duplicate key, and left. I felt like I was bothering him. First time I have ever experienced this. I still feel like something needs to be done as far as servicing (it's not running the same) but I will try another ford service center. This is also the first time the car wasn't even run through a car wash at minimum. More