Pines Ford

Love this place and the staff. Always receive top notch service! The sales department is the best I have been to. service! The sales department is the best I have been to. More

I took my F150 in for Oil change and tire rotation they kept me well informed via text messages everything came out great I would recommend To anyone. kept me well informed via text messages everything came out great I would recommend To anyone. More

Three weeks is too long to wait for my leased car to be repaired. Twenty two days with a loaner car is a misery I never want to experience again. repaired. Twenty two days with a loaner car is a misery I never want to experience again. More

Service Lead was very friendly when I scheduled and brought in my 2018 F-150 to have brake pad replaced and rotors turned. However upon arriving he exaggerated the condition of the rotors and said the brought in my 2018 F-150 to have brake pad replaced and rotors turned. However upon arriving he exaggerated the condition of the rotors and said they would all need to be replaced, "they could not be resurfaced / turned." [truck is like new and rotors have never been turned so plenty of thickness] I declined the services went home removed the rotors and had them measured and resurfaced at a high-end part store. conclusion: the rotors were thick enough to resurface / turn and the job was very easy to do within 2-hours. Seems the Sky was NOT falling and the repair was very simple. ...I simply wish scare tactics were un-true rumors but in this case this seems like a clear example. More

First, the agent Marco was arguing with me saying I didn’t have an appointment. I explained I didn’t use my phone on the form while making the appointment, and he still insisted in looking my booking b didn’t have an appointment. I explained I didn’t use my phone on the form while making the appointment, and he still insisted in looking my booking by my phone 🤦🏻‍♂️ I had to show the email confirmation in order to move forward. Second, I explained my concern about a weird noise on the radiator fan, it comes and goes, in that moment the noise went off, he explained he couldn’t decide what to do if he didn’t hear it. I understand that, so we agreed to record it up and sent to his WhatsApp. I did it 3 times and I am still waiting for a response. More

The service was completed as promised but getting to the dealership was complicated as the Lyft service provided by the dealership was not able to get me to the dealership on time. Due to the Thanksgiving h dealership was complicated as the Lyft service provided by the dealership was not able to get me to the dealership on time. Due to the Thanksgiving holiday, we rescheduled a pick up on Friday. More

Marc Lopez, always attentive and eager to help, it is a pleasure dealing with him. Arrangements for a loaner were made and it was ready for me when i got to the dealership. Service to my car was done in ti pleasure dealing with him. Arrangements for a loaner were made and it was ready for me when i got to the dealership. Service to my car was done in time and the carwash is always a plus More

Excellent service from my service representative Roger as always.Thank you very very very much. always.Thank you very very very much. More

I am on my 3 Explorer with them. Pines Ford is excellent. Nuff said regarding my satisfaction with them. Nuff said regarding my satisfaction with them. More

Everything was very good and Roger in the service department was very professional and I was happy with the service they did in my car department was very professional and I was happy with the service they did in my car More