Pines Ford

Car picked up on time, serviced and returned same day. It came back well cleaned came back well cleaned More

My experience was a great one! I was and is still excited for my purchase! for my purchase! More

I purchased my Explorer at Pines and love everything about the service department. Just went there for an oil change and Kenny, the service advisor, was great! Wish I could give more than 5 stars!!!!!!! about the service department. Just went there for an oil change and Kenny, the service advisor, was great! Wish I could give more than 5 stars!!!!!!!!!!! More

Staff didn't check before contacting me to pick up my truck. Service was incomplete. Wasted time and gas to pick up a truck I couldn't even leave with. Service advisor Cody did not offer a rental or loan truck. Service was incomplete. Wasted time and gas to pick up a truck I couldn't even leave with. Service advisor Cody did not offer a rental or loaner. Instead, I was offered an Uber ride home. If I had not pushed for the rental, I would have been stranded. When I did get the rental, I was also contacted by Service advisor Cody on a Thursday morning, advising me to return the rental because it is costing the dealer too much money. After my vehicle is fixed, I WILL NEVER SERVICE MY VEHICLE HERE. I will also advise family and friends to never Service a vehicle here.... at PINES FORD! More

I felt disrespected bringing the car into the service center. The purpose of me making an appointment was so that I could get in, have the oil changed, and get out. I work the grave shift and it was my p center. The purpose of me making an appointment was so that I could get in, have the oil changed, and get out. I work the grave shift and it was my plan to go home to sleep. My appointment was at 10:20 and I arrived at 10:05 (15 minutes early). I was told it would be approximately 90 minutes (which is a long time to change oil). At 11:30 I was expecting the car to be ready it wasn’t. In fact it wasn’t ready until after 1:00 pm (3 hours later). So did I appreciate the 3 hour wait no I absolutely did not. Not only that but there was not one single service person who felt the need to keep me apprised ehy there was such a long delay. What was the point of scheduling an appointment? People without appointments left quicker than I did. So why should I give Pines Ford a raving review? More

Professional, attention to detail. Quality service. Great customer support. Clean and welcoming space.Cient commitment customer support. Clean and welcoming space.Cient commitment More

Ninfa was the best. Excellent customer service skills. I thank you’ll for taking great care of my care. thank you’ll for taking great care of my care. More

My last service experience was accommodating, efficient, and friendly. I would recommend to other Lincoln owners. and friendly. I would recommend to other Lincoln owners. More

Excellent store! but the service needs to improve, training. I made a complaint about the bench where I sit, it's loose! it remains loose. training. I made a complaint about the bench where I sit, it's loose! it remains loose. More

Thanks for the great service , special thanks to one of your staff Kenny Gilman his awesome 👍 your staff Kenny Gilman his awesome 👍 More