Pines Ford

I felt disrespected bringing the car into the service center. The purpose of me making an appointment was so that I could get in, have the oil changed, and get out. I work the grave shift and it was my p center. The purpose of me making an appointment was so that I could get in, have the oil changed, and get out. I work the grave shift and it was my plan to go home to sleep. My appointment was at 10:20 and I arrived at 10:05 (15 minutes early). I was told it would be approximately 90 minutes (which is a long time to change oil). At 11:30 I was expecting the car to be ready it wasn’t. In fact it wasn’t ready until after 1:00 pm (3 hours later). So did I appreciate the 3 hour wait no I absolutely did not. Not only that but there was not one single service person who felt the need to keep me apprised ehy there was such a long delay. What was the point of scheduling an appointment? People without appointments left quicker than I did. So why should I give Pines Ford a raving review? More

Ninfa was the best. Excellent customer service skills. I thank you’ll for taking great care of my care. thank you’ll for taking great care of my care. More

Professional, attention to detail. Quality service. Great customer support. Clean and welcoming space.Cient commitment customer support. Clean and welcoming space.Cient commitment More

Staff didn't check before contacting me to pick up my truck. Service was incomplete. Wasted time and gas to pick up a truck I couldn't even leave with. Service advisor Cody did not offer a rental or loan truck. Service was incomplete. Wasted time and gas to pick up a truck I couldn't even leave with. Service advisor Cody did not offer a rental or loaner. Instead, I was offered an Uber ride home. If I had not pushed for the rental, I would have been stranded. When I did get the rental, I was also contacted by Service advisor Cody on a Thursday morning, advising me to return the rental because it is costing the dealer too much money. After my vehicle is fixed, I WILL NEVER SERVICE MY VEHICLE HERE. I will also advise family and friends to never Service a vehicle here.... at PINES FORD! More

Kenny Gilman is always very professional and courteous. He does his best to make sure the repairs are done in a timely manner. He does his best to make sure the repairs are done in a timely manner. More

Very helpful and fair my sale men was excellent person to work with and very helpful iam very pleased work with and very helpful iam very pleased More

Ripoff service writers lying deceitful employee very poor customer service this place needs to be shut down and getting all new employees and start all over again very dishonest operation poor customer service this place needs to be shut down and getting all new employees and start all over again very dishonest operation More

I am displeased with the service department. I have a loaner for more than a week and after three attempts to contact the manager, was told maybe another week loaner for more than a week and after three attempts to contact the manager, was told maybe another week More

The Service dept is always helpful and they provide fast and friendly service,!they always keep me informed and friendly service,!they always keep me informed More

A good service,a special attention for John Abraham in customer service for your great service customer service for your great service More