Pines Ford

I called to test drive a 2015 Subaru Outback. I was met with kindness and professionalism by the Sales Team. Within three days of test-driving, I had purchased my new Subaru as well as the two-year warrant with kindness and professionalism by the Sales Team. Within three days of test-driving, I had purchased my new Subaru as well as the two-year warranty. The sales and financing staff were clear, communicative, and extremely easy to work with. I will keep Pines Ford in mind the next time I'm in the market for a pre-owned vehicle. More

I took my ford 4.6 due to running rough for a diagnosis. All their techs do is clearly put a scanner tool and read codes and translate that to a recommendation. They clearly dont trouble shoot that the pcv All their techs do is clearly put a scanner tool and read codes and translate that to a recommendation. They clearly dont trouble shoot that the pcv vacuum line was loose and needed to be replaced, instead i was asked to replace the throttle body, IAC valve and PCM over $2000 when the issue was a $18 part that took 5 minutes to do. How can you trust a Dealer to consider buying from them when their service people either dont know or plainly just add things on purpose taking advantage of people that bring their Fords to them as they are supposed to know and be ethical in their recommendations. More

BUYER BEWARE DO NOT BUY A CAR HERE I purchased a 2017 MKZ Certified pre owner car on June 15th, very dishonest delership. After Pines Lincoln inspected this car under the CPO guidlines, I purchased a 2017 MKZ Certified pre owner car on June 15th, very dishonest delership. After Pines Lincoln inspected this car under the CPO guidlines, they missed the following, They had to replace: 1, An axle, Yes an axle 2, Transmission was leaking fluid and low on transmission fluid 3, Removed and replaced unsafe tint 4, Corrosion on hood, they have to replace and paint the hood 5, Distorted leather seating 6, Cracking and faded headlight lenses 7, Half worn rear tires 8, Missing bolt for spare tire and jack Pines Lincoln's response: Everything was checked.. Yeah sure it was.. By another honest dealership. BUYER BEWARE... DO NOT BUY A CAR HERE. More

I thank God for Gale at Pines Lincoln because she helped me find a car. I am very particular and we finally found my car. me find a car. I am very particular and we finally found my car. More

What can I say about my sales rep Terray Rollins besides what a great sales person! Absolutely incredible transaction he did. After my original sales rep and dealership from my previous lease failed to even what a great sales person! Absolutely incredible transaction he did. After my original sales rep and dealership from my previous lease failed to even acknowledge me, Terray within 1 hr was attending to my every concern and needs. Definitely will be coming back when lease is up and recommending Lincoln of pines and Terray Rollins to all my friends and family. More

Liers, poor professionals Manager David Marrero was very unprofessional at the end on almost a sale. He lied without valid arguments after everything was ready to buy the vehic Manager David Marrero was very unprofessional at the end on almost a sale. He lied without valid arguments after everything was ready to buy the vehicle and my credit was ran. More

No customer service I found a used Lincoln online and called for more info. The salesman was great. A couple of days later I decided to buy it. The salesman sent me more I found a used Lincoln online and called for more info. The salesman was great. A couple of days later I decided to buy it. The salesman sent me more pictures and said he could even help find me a shipper. (I am not in Florida) I work 3rd shift so I got up early on 6/20/19 to start the process and find a shipper. I wanted to put a deposit down so it wouldn't be sold while I was doing this. The salesman text me and said his "Boss" wouldn't take a deposit. I called them and I told them that this would take a day or two (Not Unreasonable) The "Boss" got on the phone and was a smart-xxx and said I could put $3000 down and the rest in 24 hours. I said that it would take me at least 2 days because I was going to pull some from a 401k and then I would have to overnight it. He said "No it is still for sale" I offered to put the whole thing on a credit card and I would pay it off later just to get the process going. The salesman text me and said that the "Boss" had held the car 3 times and it didn't sell. The difference is, I was going to buy it. Maybe he should treat people as individuals instead of painting everyone with a broad brush. This place has absolutely no customer service skills. They wasted my time. If they treat you like this before the sale, Imagine how they will treat you after the sale...Stay Away!!!! Advise to Pines Lincoln.....GET SOME CUSTOMER SERVICE SKILLS !! More

Used car purchase Carlos our sales associate was very professional and tried to accommodate us. There were 2 vehicles we were interested in and drove from Boynton Beac Carlos our sales associate was very professional and tried to accommodate us. There were 2 vehicles we were interested in and drove from Boynton Beach to see. We arrived at the dealership on Saturday at 3:30 and if our trade and price figures were in line we would purchase a vehicle. We were initially interested in both vehicles, until one had an accident on the Carfax report. That vehicle was eliminated, After Carlos going back and forth with I’ll assume his manager, it took forever to review our vehicle for trade.. We had to leave, but offered to leave ta deposit but at 5:20 we saw no figures or the usual talk with the sales manager, we had to leave but assured we would close the deal the next day. In driving back to Boynton Beach, my husband called Carlos twice, when he finally answered. he told us the car had been sold since we left and the customer was taking delivery. but then wanted to talk about the car we didn’t want. I find it hard to believe that the car which had been on your lot for over 45 days was sold, detailed and delivered in the course of 50 minutes! It’s too bad as we were a willing buyer. More

Will Not Call Back I have called three times in the past 3 weeks to have my recall notice addresses. Even if the service department is behind, the least they could do is I have called three times in the past 3 weeks to have my recall notice addresses. Even if the service department is behind, the least they could do is return my call to give me an approximate timeframe! This is ridiculous! More

Poor customer service Pines Ford has never offered me a coupon or a car wash when servicing my car. Also, they charge way more than Ft. Lauderdale and Metro Ford in Miami. Pines Ford has never offered me a coupon or a car wash when servicing my car. Also, they charge way more than Ft. Lauderdale and Metro Ford in Miami. I needed a new key FOB. Pines quoted me $325.00 , I paid $100.00 less with programing and all at Metro Ford. Got tires, oil change and breaks a coupon book to use towards today’s service an a car wash! Bye bye Pines Ford More