Pines Ford

certified pre-owned not working navigation system not working and they cannot fix it. said it is a known problem and they are working on it but have no time as to when it will be fix navigation system not working and they cannot fix it. said it is a known problem and they are working on it but have no time as to when it will be fixed. only thing that works is the radio. no blue tooth, no navigation, nothing! More

Quick Turnaround/Service Rep assistance- 2017 Ford Fusion our unfortunate AC loss was eased by our Customer service Adxisor, Roger Ramikissoon, was able to reduce some of the cost due to a production fault by our unfortunate AC loss was eased by our Customer service Adxisor, Roger Ramikissoon, was able to reduce some of the cost due to a production fault by Ford. Roger was extremely courteous and friendly and went out of his way for us. Our vehicle was ready as promised. More

Service appointments are meaningless. I went to pines ford last week for oil change. They were busy, said it would take 2 to 3 hours. Marco, the quick lane advisor suggested I make an ap I went to pines ford last week for oil change. They were busy, said it would take 2 to 3 hours. Marco, the quick lane advisor suggested I make an appointment. Showed up for my 10 o'clock appointment today on time. I came back after an hour and was told I was still behind 5 cars. It would be another 1 1/2 hours at least. After Marco told me there was nothing he could do, I asked to see service manager. He was in meeting. I went to front desk. They called over amber, the service coordinator. She basically told me the same as Marco. They took more appointments than they could handle in a reasonable time and I would just have to wait. She also told me something I thought wss kind of odd. If I had made appointment online. I would have been guaranteed service within an hour. Since I made the appointment at the dealership, I was basically out of luck. What a strange policy. After spending a half hour trying to make my case, I casually mentioned that I would put my experience on line. A amazingly, Marco, the service advisor magically moved me to the front of line. After all that, my quick lane oil change with appointments wound up taking only 2 hours and a lot of aggravation and complaining. At the end, I did speak to Robert Guzman, the service manager. He apologized, gave me his card, but basically said the same thing, we have more business than we have mechanics to handle it. Heres an idea - stop taking appointments for customers you already know you can't handle. The customers time is valuable too. Respect the customer enough to tell him in advance that you overbooked. And when you do screw up, don't tell the customer all your issues and problems, simply apologize and ask what you can do to make it right. More

Love the service at lincoln I love taken my car to Lincoln. Joel and the team always take car of me and let me know if there's a problem anywhere. everyone here is great. I love taken my car to Lincoln. Joel and the team always take car of me and let me know if there's a problem anywhere. everyone here is great. More

Were not prepared to perform a routine service on a 2017 MKZ This is NOT a criticism of either the service managers (Joel and Peter) or the cashier. I had a Thursday morning 0930 appointment (NOT a first th This is NOT a criticism of either the service managers (Joel and Peter) or the cashier. I had a Thursday morning 0930 appointment (NOT a first thing Monday/last thing Friday drive-in demanding service thing) for a simple oil change and safety inspection. I was checked in and assumed a waiting position in the lounge at approximately 0925. After 2 hours I was informed that the car had not even been moved into the service bays/let alone service started. Service managers apologized, arranged for a loaner and I was able to complete some errands. I returned to the dealership and had my car back around 1245. Another couple were in before me and left after me. I am not sure if the dealership is understaffed regarding service technicians, I don't know if there was some major emergency. However, my point is this: you cannot expect repeat business when even the most simple of vehicle maintenance tasks cannot be completed within a reasonable time. There are specialty shops and other vehicle maintenance facilities that offer 30 min oil changes and inspections. I'm even quite prepared/happy to wait an hour for such services at an authorized manufacture's dealership. But to wait longer than that - let alone to wait of over 3 hours - is the fault and responsibility of the dealership's senior management - either they deliberately understaffed their service areas or failed to show appropriate concern for their customers in making an appointment they couldn't accomplish within a reasonable amount of time. As a member of the Ford Family, I find this performance unsatisfactory and harmful to Ford/Lincoln's reputation. I cannot recommend this dealership in good conscience. More

Excellent Service I am owner of one MKZ 2017 2.0T and I went for a service last Wednesday April 12th 2018. One of your Service Advidsor took care of my car. His name is I am owner of one MKZ 2017 2.0T and I went for a service last Wednesday April 12th 2018. One of your Service Advidsor took care of my car. His name is Mr. Anthony Alicea and he is the Best Service Advidsor that I have seen ever. Thanks Mr. Alicea for your hard work, for caring me and my car and for your friendships. More

Excellent 62,000 Mile Service Brought vehicle in 0700 am was out within an hour for 62,000 mile service. Roger Ramkissoon service advisor was courteous and, friendly. Complimentar Brought vehicle in 0700 am was out within an hour for 62,000 mile service. Roger Ramkissoon service advisor was courteous and, friendly. Complimentary Coffee. More

Fast service My appointment was at 11:00 am I was able to be a bit earlier and the Representative assisted me without hesitant. In an hour all was done. My appointment was at 11:00 am I was able to be a bit earlier and the Representative assisted me without hesitant. In an hour all was done. More

Excellent service all times that I go to the dealer,good per They are very good people to me,professionalism is their priority and the service to my car is excellent, NO complaints at all in all those years at t They are very good people to me,professionalism is their priority and the service to my car is excellent, NO complaints at all in all those years at the dealer. More

2017 MKZ First Oil Change My service person, Peter Galvez, makes it so easy. He always responds in a timely fashion . Made the service arrangements for pick up and delivery ve My service person, Peter Galvez, makes it so easy. He always responds in a timely fashion . Made the service arrangements for pick up and delivery very convenient for my schedule. The service that this dealership offers is a pleasure. I highly recommend not only the service department but the dealership in general. More