Pines Ford

I suspect that Someone working at the dealership (in my opinion) made a key to our vehicle, ( we found out later a new key was added to our vehicle) they disabled the GPS antenna by ripping the rear panel opinion) made a key to our vehicle, ( we found out later a new key was added to our vehicle) they disabled the GPS antenna by ripping the rear panel and ripping the wires out of it. To disable GPS REPORTING. This was planned out. The camera shows Someone came onto the lot, talking to someone else on the phone being directed towards our car. They enter the car, started it, and drove away immediately How would they know that car is drivable? It’s in a service area of the Ford dealer. Our covers are covered the next day with Parts stolen off of it about $10,000. Our title now shows a theft recovery vehicle it lost $8000 of value. The dealer claims they are not responsible for anything at all and were very rude cold and friendly and helpful this whole time. They refused to do anything to help us. The police officer said there were other vehicle stolen from that lot as well in the past. So figure it out for yourself there’s still under investigation. More

Nothing I despise more than a lazy staff especially in Management! As a business manager with another dealership I was attempting to assist our customer in canceling her previous warranty on her trade in Management! As a business manager with another dealership I was attempting to assist our customer in canceling her previous warranty on her trade in and I was directed to the finance dept after being on hold for several minutes. Nothing but pure laziness telling the customer they have to go to the dealership ( out of state ) or another Ford ( in state ) then assisting them. All I was trying to obtain was the form to fill out and send in to them for her since my knowledge on the topic is better than the customers. Nope no good for the guy I spoke to which exemplifies GREED! Only assist when making money but not helping the customer. Terrible More

This is the best dealer i have ever been two. The associates Omar and Luis treated me like a life long customer and even stayed late with me until my purchase was complete. They earned a customer The associates Omar and Luis treated me like a life long customer and even stayed late with me until my purchase was complete. They earned a customer for life. I couldnt recommend them enough. More

Unknowledgeable, unaccomodating, couldn't care less if the sale was made Buy your vehicle ANYWHERE else the sale was made Buy your vehicle ANYWHERE else More

The collision center was the worst experience I have ever had at a dealership. I used Pines Ford Collision center because State Farm recommended them and I have nothing but problems getting my truck fixed co had at a dealership. I used Pines Ford Collision center because State Farm recommended them and I have nothing but problems getting my truck fixed correctly for almost a year. Once you get your car back you better inspect everything because when you find something wrong they take forever to fix it or they play the blame game. Customer service is out to lunch in the collision dept. beware of leaving your car at this place, really I wish I had never went to this dealership. More

We never heard back about the financing issue or the scratch on the vehicle. The GM of this location completely ignored our calls and emails. scratch on the vehicle. The GM of this location completely ignored our calls and emails. More

I have been a Lincoln owner for almost 20 years. (Navigator). Pines Lincoln had a wonderful track record with me for many years, until...... recent service issues. I really felt as if the "abov (Navigator). Pines Lincoln had a wonderful track record with me for many years, until...... recent service issues. I really felt as if the "above and beyond" service I used to get simply disappeared. I am giving them 5 stars because they worked hard to overcome the initial poor service/treatment Plus, I hope they get back to the wonderful customer service they used to provide to their loyal Lincoln owners. (Particularly when you purchase an almost 90K vehicle from their brand for a 2nd time in 20 years) More

Very friendly staff , the finance manager Luis was very helpful and salesman Guillermo is excellent helpful and salesman Guillermo is excellent More

Updates could have been timelier versus me Having to request status. The repair took much longer than expected request status. The repair took much longer than expected More

Peter my service righter was very good , great communication, but full repair not done still waiting for parts it’s been three weeks & still waiting , hoping for a good result. communication, but full repair not done still waiting for parts it’s been three weeks & still waiting , hoping for a good result. More