Pines Ford

I bought a pre-owned 2022 Ford F150 Lariat SuperCrew from this dealer and very happy with the vehicle and overall, how the sale went. I got the deal I proposed without my trade which I sold privately 2 days this dealer and very happy with the vehicle and overall, how the sale went. I got the deal I proposed without my trade which I sold privately 2 days later. I’d like to recognize 3 of the sales team that made the deal happen… 1-Marthlene Giamarese, BDC Mgr. who was my first contact when I found the vehicle on the web. She jumped through hoops for me from beginning to end & never lost her cool despite how demanding I was early on. 2-George Cabral who was my sales consultant. He showed me the vehicle, all the features, test drive and was a “no pressure/easy going” salesman who I would buy from again. He was easy to get a hold of on the phone and met or exceeded all my requests. He made sure I got new carpet mats with the truck and had it detailed ready to go upon delivery. 3-Lastly, Luis Rivas, the finance mgr., made the paperwork process easy with no stress. The fact that I bought the vehicle for cash with no financing sure helped. But he was very intelligent, knowledgeable, and provided me with a lot of info on extended warranties and how my new tag would be processed & mailed. As for the truck…I absolutely love it! It is a big upgrade from my old 2011 Ford F150 FX2. Specifically, the 10-speed transmission, the ride quality, safety features, towing, styling, and comfort is amazing. While I appreciate technology, it is overwhelming to say the least. It has been almost a month and I still can’t figure out the Infotainment system and other dash features. These trucks don’t come with an owner’s manual & the dealer said they special order me one but I’m still waiting. While millennials may enjoy online research, we old-school baby-boomers like owner’s manuals. This dealership was a 65 RT mile drive for me but well worth the trip. They have a huge dealership with tons of inventory. This vehicle was sold with the “Ford Gold Certified Blue Advantage” which made the deal well worth it. It included an extended Powertrain warranty for 7 years/100,000 miles, remaining 36M bumper-2-bumper warranty, Ford Rewards Points (still waiting for these to get credited), Sirius Radio trial, and thorough inspection of the vehicle along with 4 free oil changes. I’ll travel back here for my complimentary oil changes. You’ll be satisfied just like many other customer reviews have indicated. Thanks. More

I suspect that Someone working at the dealership (in my opinion) made a key to our vehicle, ( we found out later a new key was added to our vehicle) they disabled the GPS antenna by ripping the rear panel opinion) made a key to our vehicle, ( we found out later a new key was added to our vehicle) they disabled the GPS antenna by ripping the rear panel and ripping the wires out of it. To disable GPS REPORTING. This was planned out. The camera shows Someone came onto the lot, talking to someone else on the phone being directed towards our car. They enter the car, started it, and drove away immediately How would they know that car is drivable? It’s in a service area of the Ford dealer. Our covers are covered the next day with Parts stolen off of it about $10,000. Our title now shows a theft recovery vehicle it lost $8000 of value. The dealer claims they are not responsible for anything at all and were very rude cold and friendly and helpful this whole time. They refused to do anything to help us. The police officer said there were other vehicle stolen from that lot as well in the past. So figure it out for yourself there’s still under investigation. More

Nothing I despise more than a lazy staff especially in Management! As a business manager with another dealership I was attempting to assist our customer in canceling her previous warranty on her trade in Management! As a business manager with another dealership I was attempting to assist our customer in canceling her previous warranty on her trade in and I was directed to the finance dept after being on hold for several minutes. Nothing but pure laziness telling the customer they have to go to the dealership ( out of state ) or another Ford ( in state ) then assisting them. All I was trying to obtain was the form to fill out and send in to them for her since my knowledge on the topic is better than the customers. Nope no good for the guy I spoke to which exemplifies GREED! Only assist when making money but not helping the customer. Terrible More

This is the best dealer i have ever been two. The associates Omar and Luis treated me like a life long customer and even stayed late with me until my purchase was complete. They earned a customer The associates Omar and Luis treated me like a life long customer and even stayed late with me until my purchase was complete. They earned a customer for life. I couldnt recommend them enough. More

Unknowledgeable, unaccomodating, couldn't care less if the sale was made Buy your vehicle ANYWHERE else the sale was made Buy your vehicle ANYWHERE else More

The collision center was the worst experience I have ever had at a dealership. I used Pines Ford Collision center because State Farm recommended them and I have nothing but problems getting my truck fixed co had at a dealership. I used Pines Ford Collision center because State Farm recommended them and I have nothing but problems getting my truck fixed correctly for almost a year. Once you get your car back you better inspect everything because when you find something wrong they take forever to fix it or they play the blame game. Customer service is out to lunch in the collision dept. beware of leaving your car at this place, really I wish I had never went to this dealership. More

We never heard back about the financing issue or the scratch on the vehicle. The GM of this location completely ignored our calls and emails. scratch on the vehicle. The GM of this location completely ignored our calls and emails. More

I have been a Lincoln owner for almost 20 years. (Navigator). Pines Lincoln had a wonderful track record with me for many years, until...... recent service issues. I really felt as if the "abov (Navigator). Pines Lincoln had a wonderful track record with me for many years, until...... recent service issues. I really felt as if the "above and beyond" service I used to get simply disappeared. I am giving them 5 stars because they worked hard to overcome the initial poor service/treatment Plus, I hope they get back to the wonderful customer service they used to provide to their loyal Lincoln owners. (Particularly when you purchase an almost 90K vehicle from their brand for a 2nd time in 20 years) More

Very friendly staff , the finance manager Luis was very helpful and salesman Guillermo is excellent helpful and salesman Guillermo is excellent More

Peter my service righter was very good , great communication, but full repair not done still waiting for parts it’s been three weeks & still waiting , hoping for a good result. communication, but full repair not done still waiting for parts it’s been three weeks & still waiting , hoping for a good result. More