Pines Ford

Awesome expierence Recently my husband and I had the awesome experience of purchasing a car from Pines Ford. We have purchased several cars and for us Pines Ford is seco Recently my husband and I had the awesome experience of purchasing a car from Pines Ford. We have purchased several cars and for us Pines Ford is second to none. As recent residents to Florida finding a dealership that took the time and had the knowledge they did of their inventory was a calming experience. Vince Lopez (sales manager) and Jerry Alvarez (sales consultant) from the start were professional and knowledgeable, Jerry Alvarez was patient in answering all our questions (and we had many) Vince Lopez worked with us to get the best price and interest rate possible, as well as making sure that the car we purchased was affordable as well as being a car we could afford to maintain within our budget, and for that alone we will forever be appreciative for. Thanks guys, and I absolutely LOVE my car and will recommend your dealership without hesitation. Allen and Angela T. More

Great experience!!! Fabulous place to buy a used car. I bought my son a 2011 Mustang convertible at a great price there. The salesman and the head of used car sales were Fabulous place to buy a used car. I bought my son a 2011 Mustang convertible at a great price there. The salesman and the head of used car sales were very good and very professional. The car had a problem with the top not closing fully. I expected the worst given I had already taken delivery and did not notice the problem. Well, let me tell you they were fabulous about it. They took the car and had the repairs done immediately with no questions asked! They even gave me a rental car! Great people. Superb service! I want to mention Robert in the service area. What a wonderful guy! he kept me informed of the progress of getting the parts and moving the repair along. All I can say is that my next used car purchase will be at Pines Ford!!!!!!!! More

terrible experience with collision shop My son's car has been at Pines Ford Collision Center since it was involved in an accident on 1/11/15. John Cooper was very responsive at first - righ My son's car has been at Pines Ford Collision Center since it was involved in an accident on 1/11/15. John Cooper was very responsive at first - right up until just about the time I actually OK'd the repair which was mid January or so (maybe the 15th). Of course, once I OK the repairs, that's the time the dealer knows they'll be getting paid since it's an insured repair so dealing with me becomes superfluous (as and aside, as far as OK'ing the repairs before proceeding, I didn't want work to progress until I had the opportunity to discuss the estimate as I was concerned about the vehicle being repaired when it might have been a total loss (i.e., I OK repairs and suddenly extra work is necessary which would have made the car a total loss if it was discovered at first - after all, if the car's a total loss, the dealer doesn't make any money). Forgetting the fact that the estimate DID almost double as I feared (but not enough to get close to a total loss figure), shortly after I OK'd the repairs John stopped responding to any of my attempts at contact. Another issue is the fact that notwithstanding the "promise date" listed in their estimate of 1/30/15 (put in there for the benefit of State Farm only, I'm sure), he told me several completion dates that were earlier than 1/30/15 and all of which came and went without the car being done. Eventually I stopped leaving messages for John and just started to speak to whoever answered the phone at the collision center (Jennifer, I think). At least at that point, I was speaking to a human being and not just leaving phone messages. With that said, from her I've been getting more of the same - broken promises. Company policy, I guess. I'm not interested in apologies or explanations, quite frankly - I just want my son's car back. I can only hope that the final product is better than how things have gone to date. More

Service Department has become clueless After 2 exceptional experiences here their service department has dropped the ball. 1:45PM appt for oil change and car wash and 2 Plus hours later st After 2 exceptional experiences here their service department has dropped the ball. 1:45PM appt for oil change and car wash and 2 Plus hours later still waiting for the car. Nice Lincoln service is complimentary but to be honest 2 plus hours waiting 30 minutes travel each way my time is much more valuable than the time wasted here. NEVER AGAIN.. I'll pay the local car wash / oil change place their $29.00 then waste 3 plus hours here. Never happened with Infiniti... More

If you are looking to purchase a Used Vehicle, do not hesitate in visiting Pines Ford and working with Rolando Caceres. My family and I had a wonderful experience there yesterday and would not hesitate hesitate in visiting Pines Ford and working with Rolando Caceres. My family and I had a wonderful experience there yesterday and would not hesitate in recommending this dealership. Communication prior to my visit was very friendly. He texted me his business card and we touched bases via a phone call. Upon arrival he had the car I was interested in waiting right next to his office. We arrived and were on a test drive within 5 minutes. 1 hour later we have a VERY FAIR deal in place. It was painless and very courteous. There were no games and he worked very hard on getting me the most value he could on my trade-in (2008 CTS w/93K miles). We left and have no buyer's remorse. There is nothing better than feeling you got a fair purchase on a car. If every car buying experience were like this, Car Salesmen would have a much better reputation. Run (don't walk) to Pines Ford and seek out Roly for your car buying needs. Highly recommended! More

Super nice guy. Really great service. Awesome facility! Went that extra mile to be sure my vehicle was fixed right. I will keep going there for my service. Went that extra mile to be sure my vehicle was fixed right. I will keep going there for my service. More

I recieved an e-mail from Hugo Morales on Saturday morning (8/18/12) about a car I was interested in. I called at 9:45am (8/18/12) to confirm the car and made a 1:30pm (8/18/12) appointment to come se morning (8/18/12) about a car I was interested in. I called at 9:45am (8/18/12) to confirm the car and made a 1:30pm (8/18/12) appointment to come see the 2012 Ford Focus I had been informed of. When I was taken to the area of the lot where the Focus's were kept by Jose Esteres, I noticed that none of them were the oxford white I was e-mailed about. Jose then gave me conflicting stories about why the car I had called about earlier that day wasn't available. I was given the song and dance about how they could find a car like that, but when they found "a similar car" I couldn't be told where it was or how long it would take to get to me. I left a very unhappy customer and I will never return to a car dealership that starts off by lying to its' customers. Dan Lawson. More

bought used 2003 Olds Alero for mother, drove 4 miles to house,noticed water underneath vehicle. Brought car in to GM dealer to get checked. Bad head gasket $2800 for repair. Called Pines Ford and sent to house,noticed water underneath vehicle. Brought car in to GM dealer to get checked. Bad head gasket $2800 for repair. Called Pines Ford and sent to voicemail. Sent e-mail and response was, Nothing we can do for you. You own it. your problem!!! More

one price on tne internet and when I get there after driving 100 miles they added another $600 for dealers fees which was not told to me on the phone after talking to the used car shark. Also when I tal driving 100 miles they added another $600 for dealers fees which was not told to me on the phone after talking to the used car shark. Also when I talked on the phone with them before I drove a 100 miles the shark said it was the end of the month and would give me a got deal. Not even a cent different than what the have posted on the internet. More

I ususally dread going to dealers. My experience at Pines was a pleasant surprise. They were very professional, provideed me with all the information I requested online, and when I arrived at the store they was a pleasant surprise. They were very professional, provideed me with all the information I requested online, and when I arrived at the store they went out of their way to make swure I was comfortable and I didn't feel pressured. Great job. More