Pines Ford

I have a 2010 Town Car that has had intermittent problems with the A/C. These type of repairs can be difficult to diagnose due to the fact that sometimes it works and other times it does not. After the first with the A/C. These type of repairs can be difficult to diagnose due to the fact that sometimes it works and other times it does not. After the first day in the shop the "computer diagnosis" did not reveal any problem so my service advisor (Raul Carmona) called to give me this information, I asked him to please have the car rechecked because the A/C had not worked consistantly since I have owned the car (March 2010). He had the car rechecked and the tech found a leaking valve in the system that was causing the problem. When he called to give me this news I told him "You made my day". I had been to another L/M dealership closer to where I live on two occassions and still had the problem. So thanks to Raul and the service team at Pines Ford Lincoln Mercury my problem was taken care of. In the last 35 years I have driven Lincoln Town Cars and Mercury Grand Marquis exclusively,lucky for me that Raul believed what I told him and persevered until the problem was corrected. More