Pines Ford

Meshi Haliva in the Sales Dept. was fantastic! She made buying a Navigator the best experience I've had. Neil Ruiz in the Service Dept. was professional and excellent. I'm glad a was fantastic! She made buying a Navigator the best experience I've had. Neil Ruiz in the Service Dept. was professional and excellent. I'm glad a chose Pines Ford Lincoln. More

Jorge V was great to work with. Had an excellent experience. Had to wait over 18 months from date of order, and every time I asked for an update he was very responsive. I would reco Had an excellent experience. Had to wait over 18 months from date of order, and every time I asked for an update he was very responsive. I would recommend him and your dealership to family and friends. More

The dealership is cleaned and friendly. I love to go there for service. Oil change was very fast. I love to go there for service. Oil change was very fast. More

Called Robert the service manager about an issue that I had. He never called me back - left several messages over the next few days - finally had to waste my gas and drive over there and went on vacation had. He never called me back - left several messages over the next few days - finally had to waste my gas and drive over there and went on vacation that day.- left a message everyday. Would rather drive to Delray Beach than deal with this place which is right around the corner from me. Poor Customer service - they need retraining !!! More

No one answer the phone it’s been almost 2 months since my car been there for repair and no one told me nothing it’s a shame since I love ford not sure my other cars going to be ford anymore thank you my car been there for repair and no one told me nothing it’s a shame since I love ford not sure my other cars going to be ford anymore thank you More

Very friendly and easy to deal with. The only issue is they should have someone to help set up and learn to use all facets of the car. They don’t even have manuals-you have to research o The only issue is they should have someone to help set up and learn to use all facets of the car. They don’t even have manuals-you have to research on the Web.pretty flimsy for 100k plus! Must repeat people were very nice and helpful but it needs a lot more!! More

The workmanship was fantastic Very pleasant people helping me. I will bring my truck back if I have any more problems with it helping me. I will bring my truck back if I have any more problems with it More

My service was for safety recall, but I combined the service to program a new spare key fob. The whole repair and programming of the key fob was done in 1 day. I was very happy with the speed of the s service to program a new spare key fob. The whole repair and programming of the key fob was done in 1 day. I was very happy with the speed of the service. More

I went one time and was told it would be a 3 hour wait. I scheduled an appointment for the following week and arrived early. An hour later I was told it would be an additional 2-2.5 hours until my vehicle I scheduled an appointment for the following week and arrived early. An hour later I was told it would be an additional 2-2.5 hours until my vehicle was ready, even with an appointment. More

The service I poor. The service representatives do not follow up to keep you informed on the status of your order. The part for my truck arrived at the location. In 5 da The service representatives do not follow up to keep you informed on the status of your order. The part for my truck arrived at the location. In 5 days and I was not informed. Three weeks later I went to the location to see what's going on and the service representative informed me that he was not sure if the part was in. I am in the process of purchasing a new vehicle and I will not use Pines Ford Lincoln. More