
Pines Ford
Pembroke Pines, FL
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I spoke to Joel Gonzales after I was told by the service department appointment setter that the next available appointment was more than 2 weeks out. My car had the check engine light on so I could not wait department appointment setter that the next available appointment was more than 2 weeks out. My car had the check engine light on so I could not wait that long. Joel made it possible for me to bring my car in the next day. He then put Eric in charge of my case. Eric then followed up with me and told me of the issues they found (catalytic converter, 2 oxygen sensors and all 6 sparkplug needing to be replaced). He made arrangements for me to receive a loaner car while the repairs were done and gave me a realistic time frame for the repair. It was completed exactly as he said. Thank you for going above and beyond in your customer service. More