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Pinkerton Chevrolet Buick GMC Cadillac

Lynchburg, VA

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7 Reviews

801 Graves Mill Road

Lynchburg, VA

24502

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7 Reviews of Pinkerton Chevrolet Buick GMC Cadillac

May 03, 2024

Staff was friendly and helpful. We will return when it's time to buy a car for our youngest son! More

by aiamendola
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah
February 26, 2024

It took over a month to get the timing fixed and drove it home only to find out timing was off. Never got a return call from them. Finally made an appointment only to find out the parts had come in two weeks More

by shermc1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
July 07, 2023

I had very bad experience with the service department. Waited almost 2 weeks to get an appointment. I dropped the vehicle at 8a and was told it will take all day to get a diagnosis. Didnt hear from them f More

by JJones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa
Jul 11, 2023 -

Pinkerton Chevrolet Buick GMC Cadillac responded

Mr. Jones, We’d like to thank you for sharing the details of your recent experience. Above and beyond customer service is what we strive for daily with our customers and we are disappointed to hear about your visit. I know you have since spoken with our service manager about your concerns. If we can ever do anything for you in the future, please do not hesitate to reach out. Thank you.

June 08, 2023

Review on Service and Sales. Had hybrid Tahoe that had engine light. Took to them was told the vehicle needed a new engine quote was $10k. I challenged them by stating it runs, i More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Jun 12, 2023 -

Pinkerton Chevrolet Buick GMC Cadillac responded

Peter, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Pinkerton Chevrolet Buick GMC of Lynchburg does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please call our Customer Care Manager at 434-944-3312. Sincerely, Pinkerton Chevrolet Buick GMC of Lynchburg

July 22, 2021

Poor customer service. Poor communication from customer service and manager. I was told would take only 4 hours. Took 1 and 1/2 days. I was charged for something that was not fixed. I had to asked for More

by the mistreated customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Britney
January 23, 2021

I was referred there by State Farm after an Accident, I was referred there by State Farm after an Accident, they took seemed like forever and did a terrible job, painted over dents, installed the hood c More

by Pacdawg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember
September 06, 2019

Absolutely horrible Place! I had my truck sent there twice (I asked to have it towed there btw) by my insurance company for repair work by the automotive shop due to vandalism. More

by short99
Customer Service
Recommend Dealer
No
Employees Worked With
Shaun