Pinnacle Nissan

I recently purchased a brand new Nissan Murano from Pinnacle Nissan and my sales person was Robert Jellison. On the day that I purchased my vehicle, I was simply going to the dealership to "sit in a Mu Pinnacle Nissan and my sales person was Robert Jellison. On the day that I purchased my vehicle, I was simply going to the dealership to "sit in a Murano"... although I was looking to purchase a vehicle, I didn't think it would be that day. However, Robert and the rest of the crew from Pinnacle made me feel so comfortable that I decided to go ahead and make the purchase. I feel that I got a very fair deal from the dealership and I was very pleased with having Robert as my sales person. Now to be fair, not everything ran as smoothly as possible. There were a couple of very small glitches that happened but Robert was my "point person" on all the issues. He resolved them to my satisfaction within a very short period of time (a day) and I was pleased with the outcome. I have been in Customer Service for over 25 years and I know that it really is how the business responds to these inevitable "service failures" that tells you what kind of business you are dealing with. Every... and I mean... EVERY business has these service failures, but it has been proven that if the business can recover quickly enough that the customer becomes even more loyal than if they had never encountered a problem to begin with. Such is the case with me. I am confident that if I ever do have a problem with my vehicle or anything else related to my purchase, that Pinnacle Nissan... and more importantly, my "point person" Robert Jellison... will be there to make it right. Robert is that unique kind of Sales person who assumes responsibility for you long after you have purchased the vehicle. He doesn't just pass you off to other departments once his process is done. That has been my unfortunate experience with other dealers, but not with Pinnacle... and certainly not with Robert. Take my advice... if you are in the market for a new car... think Nissan... think Pinnacle... and think Robert Jellison. I am sure that you, too, will be leaving a glowing comment on Dealerrater after your experience. More

Kendall was very helpful and informative. He had great follow up and returned our calls. Cookie was great in finance. She is very knowledgable and has a fun personality. They knew our time was valuable an follow up and returned our calls. Cookie was great in finance. She is very knowledgable and has a fun personality. They knew our time was valuable and got us in & out. We purchased a new 2010 Nissan Rogue. Thanks for a terrific experience. More

Brought my car in for service today and received great customer service that was fiendly and my overall experience was great. Had an oil change and tires rotated that took less than and hour. They washed customer service that was fiendly and my overall experience was great. Had an oil change and tires rotated that took less than and hour. They washed my car, had a cup of coffee in a pleasant air conditioned waiting room. The cost was average, I used a dealer coupon. More

I recently bought Nissan Altima 2007 from Pinnacle Nissan and since then, I am having issues with getting my loan approved and getting the plates etc. They will care till the car was sold and since then, it and since then, I am having issues with getting my loan approved and getting the plates etc. They will care till the car was sold and since then, it is your headache to follow-up and see whether loan was approved or not, getting new plates etc. The customer service was pathetic. I will not recommand this delaer to any one to buy a new/used car. Thanks..Kasi Chopperla More

We always receive excellent service from Pinnacle. We have purchase 3 vehicles and really would not consider going any place else. Gabe (Flores), was professional, courteous and friendly. Kudos to Pinna have purchase 3 vehicles and really would not consider going any place else. Gabe (Flores), was professional, courteous and friendly. Kudos to Pinnacle and the employees! The receptionist was most friendly as well. More

I was pleasently surprised that my problem with my new truck purchase was taken care in a very timely manner. Laura Grandinett assured me that Pinnacle Nissan DOES want to take care of their customers. S truck purchase was taken care in a very timely manner. Laura Grandinett assured me that Pinnacle Nissan DOES want to take care of their customers. She has been following up to make sure that my concerns have been addressed. Hopefully it will all work out and I'll be happy with my new truck purchase from Pinnacle Nissan. More

NOEL ESTRADA IS AWESOME ALWAYS FRIENDLY AND DOES WHAT IT TAKES TO GET THE JOB DONE THEY HAVE COME A LONG WAY THE SERVICE DEPT IS DOING SO MUCH BETTER I HAD VERY BAD EXPERIANCE PRIOR BUT SINCE I HAVE DEALT W TAKES TO GET THE JOB DONE THEY HAVE COME A LONG WAY THE SERVICE DEPT IS DOING SO MUCH BETTER I HAD VERY BAD EXPERIANCE PRIOR BUT SINCE I HAVE DEALT WITH NOEL THE SERVICE HAS BEEN OUTSTANDING THANK NOEL YOU NEED A RAISE !!!!!!!ALSO THE SALES SIDE STILL NEEDS WORK THEY HAVE ISSUES BUT AS FAR AS SERVICE THEY GET A A++++++++++++ More

Everytime I have taken my Rogue in for service Noel Estrada has gone out of his way to ensure I have an outstanding experience. My last visit was for an oil change and inspection and I asked him about Estrada has gone out of his way to ensure I have an outstanding experience. My last visit was for an oil change and inspection and I asked him about getting the windows tinted. He said they could do it that morning in 4 hours. The job was completed in a couple of hours with outstanding quality, the windows appears as if the glass was tinted instead a film being applied for tinting. The new coffee maker is Starbuck's and is excellent coffee. The entire staff has always treated like a king. I even had shoes shined (and they really needed it) on this trip. I am a disabled Vietnam Vet and highly recommend this dealership to everyone!! More

I cna honestly say I have had a better experience on the service side than sales. Everything from my service experience was just smooth as silk. Noel warmly welcomed me, the staff in the waiting area was ve service side than sales. Everything from my service experience was just smooth as silk. Noel warmly welcomed me, the staff in the waiting area was very friendly, and cashier waited patiently for me to finish my phone call before paying. The only thing I'd really like to see - and its minor - is the prepackaged half & half for coffee instead of the powder. More

My car engine smelled like something rubber was burning so I stopped by the service department to check it out. I did not call for an appointment and was glad to be warmly greeted by several service advi so I stopped by the service department to check it out. I did not call for an appointment and was glad to be warmly greeted by several service advisors. I explained the problem to Noel and he agreed that something did smell like burning rubber under the hood. In just a few moments he had my car history available and off went my car to the service area. By the time I had tried to walk next door for some lunch he was calling to let me know what the mechanic had found. It was a simple problem...a plastic bag had been sucked into the engine, stuck to some part the engine(girl speaking here) and that was the cause of the burnt smell. He told me to go ahead and get some lunch and that my car was headed for the car wash. When I got back, Noel again explained what had happened, advised that a 28 point inspection turned up no other concerns, reminded me that the next service was due at 60k miles and sent me on my way! All of this occured right in the middle of a busy work day...and you know how a car problem can total the day of a sales rep. I am so grateful to know that my dealership wants to take care of any problem large or small in a professional, friendly and competent manner! Thank you to the great team at Pinnacle...and Noel and his mechanic for saving the day! More