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Pinnacle Nissan
Scottsdale, AZ
1,649 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too.
We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,649 reviews
August 20, 2025
Pinnacle Nissan exceeded my expectations with their outstanding customer service, knowledgeable staff, and smooth car-buying process. outstanding customer service, knowledgeable staff, and smooth car-buying process. More
by achezsare
Verified Customer
August 19, 2025
Fast, friendly and courteous Eddie is always very accommodating. Friendly and always smiling. He always calls me back when I leave a message. accommodating. Friendly and always smiling. He always calls me back when I leave a message. More
by ALGENTI
Employees Worked With
Eddie Fernandez
August 15, 2025
***Update to the 'owner' response(8/15):Why would the hundreds of us complaining have any faith that this person you are directing us to contact in your cookie-cutter response, will be any different than hundreds of us complaining have any faith that this person you are directing us to contact in your cookie-cutter response, will be any different than the ones you already employ? Hire new, competent, non- unconcerned people, and your business might increase ii's profit margin some; as a Berkshire company, ask Mr Buffett if you are unfamiliar with the meaning(that was tongue-in-cheek). This experience my wife and I are going through with your business is not because your people are busy and just making mistakes. No, this is an utter lack of caring, taking pride in their job, and an indifference to the people that come into the dealership. I'll handle this another way - you can try this approach with someone else. I will make this as short as possible, because who likes reading long-winded reviews, right? We 'purchased' a certified armada a week ago. There were some things wrong with it that I was assured were being taken care of(mostly paint blemishes). When I test drove the armada, it seemed okay, but it was dirty, and smelled weird. I was told the paint would be corrected, and it hadn't been detailed yet; it would be detailed and look clean inside and out. Fast-forward to 2-days later, and we had the Armada delivered to our home. I noticed the paint still had places that were not touched up, and the inside still had a smell and didn't look cleaned well at all. My wife is 8-months pregnant and we have 2 little kids, so I took the salesman word(yeah, I know) that it would be made right, and we signed the paperwork and got back to adulting, and parenting. This is the part I need to use less characters than I would prefer. We still don't have assurances that the deal is funded. Our 'salesman', Nic, has stated the deal is funded, he messed up with the email my boss sent in for proof of employment, so the deal wasn't funded right away, but it was now(yesterday). Here's the kicker: my boss sent that email directly to the bank, not some sales guy at pinnacle Nissan. So, not only did he lie about corresponding with my employer, he stated the deal was funded. Not stretched the truth a little bit; he lied. He also stated he would get us in to get the paint fixed that wasn't. Guess what? Yep, excuse after excuse. My finance guy at pinnacle - Micel - has stopped responding to my emails, and nobody at the finance department is responding in any way. The bank called my employer for the third time today, asking for the same information he had told them over the phone, and was in the paperwork he emailed back to them - after the sent him a proof-of-employment form. I am 46-years old, and have purchased/financed dozens of vehicles -- and this is the most amazingly horrific experience I have ever experienced. By a lot. A whole lot. I don't know how I will handle this going forward, again this is a first for both my wife and I. However, I will figure it out. I just wanted other hard-working people to think twice about coming to Pinnacle Nissan. I would never tell someone what to do via a review; but please take what I am saying to heart, and add it to your equation when deciding where you want to purchase your next vehicle. I am adding some photos of just how dirty the vehicle was when it was dropped off, after being "detailed". The smell inside was from a rotten banana, and rotten meat. It took me over 3 hours to properly clean and sanitize the interior. Seriously. Josh More
by joshuaadams1111
August 15, 2025
Eddie did a great job of providing a summary assessment of work needed to keep our 2007 350Z in top mechanical condition. When owning an older vehicle, preventive maintenance is key lowering cost of maint of work needed to keep our 2007 350Z in top mechanical condition. When owning an older vehicle, preventive maintenance is key lowering cost of maintenance and minimizing inconvenience. We put our trust in Eddie and Pinnacle to always take care of us. Thank you! More
by darylb
Employees Worked With
Eddie Fernandez
August 15, 2025
Quick and professional service. Kept me informed about my account and my vehicle condition. Great Kept me informed about my account and my vehicle condition. Great More
by Stacyjackson2003
Employees Worked With
August 14, 2025
Excellent and good communication with the customer They are very friendly and always good a good advice to me are very friendly and always good a good advice to me More
by Lujain
August 14, 2025
Amazing experience as always. I'm happy, my customers are happy, alignments always feel perfect. I always trust Pinnacle to give me the best deal and the best service. I'm happy, my customers are happy, alignments always feel perfect. I always trust Pinnacle to give me the best deal and the best service. More
by Taylor
Employees Worked With
Eddie Fernandez, service advisor
