Pinnacle Nissan

I highly recommend buying a brand new car from Dennis. He provided exceptional customer service and made the car-buying process seamless. I'm thrilled with my purchase. Thank you, Dennis, for making my ca He provided exceptional customer service and made the car-buying process seamless. I'm thrilled with my purchase. Thank you, Dennis, for making my car-buying experience a positive one. More

Reggie did a great job with my car. The process after negotiation was quick and easy. Would buy a truck here again! The process after negotiation was quick and easy. Would buy a truck here again! More

If I could give a dealership negative stars, I would. Please avoid this dealership. Major FAIL........I purchased a BMW from this dealership in late Oct. Upon bringing the car home, I discovered several Please avoid this dealership. Major FAIL........I purchased a BMW from this dealership in late Oct. Upon bringing the car home, I discovered several issues. First, it had a cracked rim for which I was told I shouldn't be driving on it by wheel specialist...Next, there was a seatbelt malfunction error that could not be corrected.... and last and worst of all, a ripped passenger seat. The leather was completely unstitched where the back of the seat meets the butt end. Since I live alone, it was not noticeable but once I had someone sit in it, later the same day I bought the car, they discovered it and brought it to my attention. The dealership claimed to inspect the car prior to selling it, but if they did, how could they miss this stuff?...makes me wonder what else they missed and what else I'll uncover in the coming months. I was even told by their current sales manager that he would have never sold the car in this condition. So, this is at least the only thing we agreed upon. Anyway, I had been dealing with the General Manager (GM) at the time, who instructed me to deal directly with him via his cell or office phone. He promised to make these things right......he fixed all the issues except for the seat. According to him, the leather was back ordered, and I was told multiple times that I would be notified when it arrived......well 6 months later, I find out that this GM is no longer there, and new management won't agree to fix the seat. Since they claim there is no documentation in their system of any of this.......even though I have a string of text message and pictures from the previous GM, they won't honor them as official documentation. What Pinnacle Nissan doesn't understand is that the previous GM is working for your dealership, your brand. Your brand suffers when promises are made by employees (past or present) and you don't follow through......and I haven't even mentioned the issues I had with the paperwork for the car. I had to resign 3 different contract versions because there were warranties and other services included , that I never agreed to...I understand that some of this does fall on me. I can't say I accept no responsibility for any of this. I need to be better at taking time to review all parts of a contract better before signature.......I also should have inspected the car more thoroughly or had a mechanic look it over prior to buying.....bottom line is I should have not put this much trust in this dealership to be honest and do the right thing. I purchase cars almost every 12-18 months. If you treat me fairly, I am more than willing to be a lifelong customer. Now, every time I get asked for car recommendations by friends or work colleagues (and this happens all the time), I have a negative story I'll share with them. All I asked, was for them to finish what was promised to me. How am I supposed to know that the GM at that time had not documented anything? He gave me his word....I guess that doesn't mean anything anymore. More

My wife and I went in and left in a reasonable time . The process was quick and easy. We left very happy customers. We’ve gotten multiple cars from Reggie and pinnacle Nissan . We’re grateful !! The process was quick and easy. We left very happy customers. We’ve gotten multiple cars from Reggie and pinnacle Nissan . We’re grateful !! More

This dealership, along with Reggie are the best! Easy process, professional, ready to help. Please come and see Reggie! Easy process, professional, ready to help. Please come and see Reggie! More

I recently purchased a Kia Soul from Reggie and I can’t say enough about his amazing customer service and attention to detail. He got me exactly what I wanted and without hassle. I highly recommend coming say enough about his amazing customer service and attention to detail. He got me exactly what I wanted and without hassle. I highly recommend coming in to see him if you’re thinking about buying a new vehicle. You won’t be sorry !! More

I worked with Dennis H from Pinnacle Nissan and I cannot thank him enough for putting me in my dream car. As a woman shopping for a car alone, buying a car can be an overwhelming and stressful experience. T thank him enough for putting me in my dream car. As a woman shopping for a car alone, buying a car can be an overwhelming and stressful experience. This was not the case working with Dennis. He listened to what I was looking for and respected my budget. I never expected to buy a brand new 2023 rogue the first day I was looking. The process was quick and efficient and Dennis made me feel like he valued as a customer. I will definitely shop my next car with Dennis. Thanks for getting me out of my 15 year old car and putting my dream in my driveway! More

The dealership is clean and inviting. The entire staff makes you feel welcome when you pull into the parking lot. I’ve been to dealerships where you come in to see one person and they all The entire staff makes you feel welcome when you pull into the parking lot. I’ve been to dealerships where you come in to see one person and they all are trying to pull you this way and that way. You always want to walk out of those places. At Pinnacle, they respect who you are there to and who you want to work with. I appreciate them for that. I came in to see Reggie. He was polite and listened to what I wanted as far as price point & features and found me the perfect suv. I told him I didn’t have a lot of time and I wasn’t there all day. Thank you Reggie P. for making my car shopping experience a great one!! You are awesome!! More

Reggie helped me with my purchase and he was awesome. He made it fast and simple.I told him what I wanted and he gave me my option and it was perfect. He made it fast and simple.I told him what I wanted and he gave me my option and it was perfect. More