One star is more than they deserve. They are liars, manipulative, can't keep employees long enough to keep up their end of the bargains. When they run your credit, they'll only show you one of the "12" they actually pull. That day I pulled my credit prior to going and it was MUCH higher on using the main three credit score checks. I was going through the credit report they provided me, showing a relatively low score, and realized it was a false report! I'm very detail oriented and it seemed odd but legit (the score they pulled). I asked to see me other reports and they kept saying yes and NEVER showed me them. After being there for approximately seven hours, being the last customer, I ended up with a killer deal on a Nissan Sentra with 4k miles. It was a great, reliable car, but I ended up trading it in elsewhere for something bigger bodied. The employees, management, and even service techs (who are usually the nice ones!) were unprofessional, degrading, and all around an appalling company to do business with! You can get a good deal by negotiating here, but you can get a good deal with negotiations other places too. I recommend you do your homework on the places you buy your car. I was new to Arizona when I bought the Nissan Sentra and saw decent reviews on Google, so I went with them. HORRIBLE experience. After talking with many people, they actually went through similar experiences. When I was talking with some guy on the phone (who started to get hostile and talking like a teenager trying to fit in to the hip hop crowd), he said to me (and I quote) "WELL YOU ARE THE ONE DRIVING A NISSAN SENTRA, WHAT DOES THAT SAY ABOUT YOU." Of course I was baffled at such a comment but replied with "hey dude, you're the one selling these cars. I have bought 10 cars in less than 15 years (I enjoy change) and I have NEVER EXPERIENCED SUCH A LACK OF PROFESSIONALISM, LYING, NEARLY PATHETIC group of employees. I'm warning you now, DON'T GIVE THEM YOUR BUSINESS! THEY ARE DESPICABLE IN EVERY ASPECT OF THE WORD!! You can comment on this review and I will be happy to go further in detail with you. I don't understand how they are still in business!