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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,347 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,347 reviews

November 26, 2024

Oil change. Service Advisor was Mike King. Appointment was at 1 PM. 2 hours later vehicle was ready. Mike discussed service technician report. All in all appoint More

by RICHARD-AGUIRRE
Recommend Dealer
Yes
Employees Worked With
Mike King
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Nov 27, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review, Richard! We're glad to hear that Mike provided you with excellent service and kept you informed. We appreciate your patience and look forward to serving you again in the future!

November 26, 2024

I always feel secure that my car was serviced to its highest ability at Pinnacle Nissan. More

by PHASE2MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you feel secure with our service. Our team works hard to ensure every vehicle is treated with care and expertise. Your trust means a lot to us!

November 25, 2024

Polite, explained the service I would be receiving, timely and excellent customer service. Would recommend More

by Patricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience with our team. Your recommendation means a lot to us, and we look forward to serving you again soon!

Nov 28, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 24, 2024

Even though I had purchased an extended warranty policy on my 2019 Nissan Rogue the service personnel refused to repair the interior map and dome lights on my car. I was treated poorly by the service perso More

by nspisak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department,
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Nov 24, 2024 -

nspisak responded

Very disappointed in the service area of Pinnacle Nissan. Again, even though I had purchased and extended warranty policy on my 2019 Nissan Rogue, the service personnel refused to repair the interior map lights and dome lights, which were not working at all. The extended policy was purchased thru Pinnacle Nissan when I bought the vehicle at this dealership and it was for 6 years or until 2027, 75000 miles or whichever comes first.

Nov 25, 2024 -

Pinnacle Nissan responded

Hello My name is Anna Algiene and I am the Customer Relations Manager here at Pinnacle Nissan. Can you please provide me with your full name so I can look into your warranty? Thank You Anna

November 24, 2024

Appointment scheduled online, confirmed by dealer, car dropped off, ride offer provided by not used, rec call when completed, all good More

by CKIELBOWICZ51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Nov 25, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear your experience went smoothly from scheduling to completion. Your feedback means a lot to us and motivates our team to keep delivering top-notch service. Looking forward to assisting you again in the future!

November 24, 2024

Great customer service, great time management. Outstanding waiting area very friendly staff great personals and professionalism. More

by FREDDIXON309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Nov 25, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic feedback! We're thrilled to hear you enjoyed our customer service and the waiting area. Our team takes pride in providing a professional experience, and your kind words motivate us to keep up the great work!

November 24, 2024

The dealer should offer more amenities. You cannot call it "premium aminities' when offering the bare minimum. More

by AQTRAN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill was great
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Nov 25, 2024 -

Pinnacle Nissan responded

Thanks for your feedback! We appreciate your perspective on our amenities. We're always looking for ways to enhance our offerings and provide a truly premium experience. Your input helps us improve, and we're glad you enjoyed your visit overall!

November 24, 2024

Changed my oil and filter and rotated my tires free of charge Mike was very courteous and efficient. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moses
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Nov 25, 2024 -

Pinnacle Nissan responded

Thanks for the great review, Mark! We're thrilled to hear you had a positive experience with our team. Providing excellent service is our priority, and we're glad Mike made it a smooth process for you. We look forward to seeing you again soon!

November 24, 2024

Excellent customer service. Courteous, professional and knowledgeable. Customer lounge clean and nice waiting area for clients More

by THENEWME3210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes in Service dept
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Nov 25, 2024 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear you enjoyed our customer service and the lounge. Our team works hard to create a welcoming environment, and your feedback means a lot. We look forward to serving you again!

November 24, 2024

Mike, our service provider was very helpful and informative with other concerns we’ve been experiencing with our Pathfinder. With the scheduled service for the Zak Tec application it took just a More

by tfidurasr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Nov 25, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic review! We're thrilled to hear that Mike and the team provided the support you needed and took the time to ensure everything was perfect. Your satisfaction is our priority, and we appreciate your recognition of their hard work!

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