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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,347 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,347 reviews

November 16, 2024

Reliable service, no pressure sales. , friendly customer service, been bringing my vehicle here ever since I purchased it. More

by DANIELONMAUI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t know name
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Nov 18, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Daniel! We're thrilled to hear you enjoyed our reliable and attentive service. Your satisfaction means a lot to us, and we look forward to continuing to serve you!

November 16, 2024

I’ve been forced to pay $1200 for $800 services (5k and 30k). The employee who did it explained that he included services that I haven’t requested nor approved. After some negotiations he promised to do fr More

by Sergey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Pinnacle Nissan responded

It’s concerning to hear about your situation and the confusion surrounding your service charges and subsequent agreement. We strive to maintain clear communication and deliver transparent, fair service to every customer, so it’s disappointing to learn that this was not your experience. To address your concerns thoroughly and work toward a resolution, we encourage you to reach out to Anna Algiene at 480-339-7780.

November 15, 2024

The service department is excellent Friendly and courteous. If the SALES department was 1/10 as good as the service department you would have a great dealership More

by ANTHONYVACCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Nov 21, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 15, 2024

Excellent service and follow through and responsive- had a good experience with them on this More

by rajkmulpuri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Pinnacle Nissan responded

We’re thrilled to hear you had a great experience! Our team strives for excellent service and responsiveness, and your feedback means a lot to us. Thank you for taking the time to share your thoughts!

November 15, 2024

Billy in service has been a huge blessing all throughout the needed repairs they’ve done for us. He is always making sure my vehicle is on the road safely all the while making sure not to break our bank acc More

by JustACaliGRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy in Service
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Nov 18, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear that Billy has made such a positive impact during your repairs. Providing excellent service without breaking the bank is our goal, and it's great to know we succeeded. We appreciate your recommendation and look forward to serving you again!

November 15, 2024

Matt Duffy was great, he helped my daughter get her 1st car in her name! More

by ktmbrade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
matt duffy
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Nov 18, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review! We're thrilled to hear that Matt Duffy made your daughter’s first car purchase a great experience. Helping families achieve their goals is what we strive for. Enjoy the new ride!

November 15, 2024

Excellent service agent, timely repairs quite pricey. Excellent automated phone system Billy was very helpful More

by johndswartz1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Pinnacle Nissan responded

Hi John, we appreciate your feedback! We're glad to hear you had a positive experience with our service and that Billy was able to help you. We continually strive to improve, so your thoughts on pricing are valuable. Thank you for choosing us!

November 15, 2024

The dealership had my truck serviced and ready to go in no time. Even washed it. More

by VINNYZ66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Pinnacle Nissan responded

Thanks, Vinny! We're thrilled to hear you had a great experience with our service team. We always aim to get you back on the road quickly and with a clean truck. Your satisfaction is our priority!

November 14, 2024

Clean & efficient felt ver comfortable leaving my vehicle with them. I look forward to having them in mind for any future vehicle needs. More

by JSTRIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John DeStefano
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Nov 15, 2024 -

Pinnacle Nissan responded

Thanks for your fantastic review! We're thrilled to hear you had a clean and efficient experience with us. Your trust means a lot, and we look forward to being your go-to for any future vehicle needs. Safe travels!

November 14, 2024

Jordan was my service advisor. He was friendly, experienced and knowledgeable. Not pushing for services that can be held off for another time. He gave me a ball park time factor w More

by SENSIBL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Von Hatten?
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Nov 15, 2024 -

Pinnacle Nissan responded

Thank you! We’re thrilled to hear about your positive experience with Jordan. Our team strives to provide friendly and transparent service, and it’s great to know we hit the mark. Your feedback motivates us to keep delivering the best for our customers!

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