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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,494 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,494 reviews

December 06, 2024

We had already waited 2 hours then our service rep left us waiting another 1/2 hour + after our car was ready Not acceptable especially since we drive 100 plus miles each way to get to the dealership More

by JONCMYERS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
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Dec 09, 2024 -

Pinnacle Nissan responded

We understand how frustrating it must have been to wait for such an extended period, especially after already spending hours with us. Your time is valuable, and we deeply regret that you had to experience this delay. We recognize how important it is to provide prompt and reliable service, especially for customers like you who travel a great distance to see us. To ensure we can address your concerns directly and resolve this matter, please reach out to Anna Algiene at 480-339-7780.

December 06, 2024

I recieved Friendly and quick service. I had No problem getting an appointment . They called right when the car was ready More

by Slelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
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Dec 08, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 06, 2024

Mike does a great job with his customers, always takes care of what needs to be done. Fast and friendly. More

by HARSHAN.THIARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King, Tony Mancillas
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Dec 09, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic feedback! We're thrilled to hear that Mike provided such great service. Our team always aims to deliver fast and friendly experiences. We appreciate your support!

December 05, 2024

It was a smooth transaction and sales experience on new car purchase, trade in, financing process More

by SAM27B_6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan Gomez (finance), Tony Mancillas
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Dec 06, 2024 -

Pinnacle Nissan responded

Thank you for your feedback! We're thrilled to hear that your experience with the purchase, trade-in, and financing process was smooth and seamless. Our team strives to make every step of the car-buying experience as easy as possible, and we're glad to know we met your expectations. We appreciate your business and look forward to assisting you again in the future!

December 04, 2024

The best as far as I’m concerned is that my advisor is very friendly virtuous smart and accommodating. He is not pushy on extra needs. I trust him on the costing and all the work on the car has been done More

by AZBARGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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Dec 05, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Wes. Building trust and providing excellent service is our priority, and it’s great to know we’ve achieved that for you. We appreciate your support and loyalty!

December 04, 2024

They address the issue & had the vehicle back to me before noon. Overall, I was happy with the level of service and attention that they on my vehicle. More

by SC0TTE6O99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorden
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Dec 05, 2024 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear you were happy with our service and that we could get your vehicle back to you quickly. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

December 04, 2024

Service was take care of promptly. Car was returned clean. Service people were friendly and professional. More

by METMANone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan service
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Dec 05, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a great experience with our team. Providing prompt and friendly service is our priority, and it's wonderful to know you appreciated it. We look forward to serving you again!

December 03, 2024

I always bring my car here. This time was strange. The clerk asked if I’ve ever been here before, he should do his homework before hand to know or look it up as I stood there. More

by GWEBER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike King
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Dec 06, 2024 -

Pinnacle Nissan responded

We deeply value your loyalty in choosing us for your vehicle's needs and regret that this visit fell short of your expectations. It's frustrating to feel overlooked, and we understand how important proper service, including the tire rotation, is for maintaining your car. We would like to address this matter in detail and work toward a resolution. Please reach out to Anna Algiene at 480-339-7780.

December 03, 2024

After previous good experience with Joey, I brought another leaf to Billy, with also good diagnosis and explanation. More

by julandjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy, EV service
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Dec 04, 2024 -

Pinnacle Nissan responded

Thanks for your feedback! We're thrilled to hear you had another great experience with Billy. Our team is dedicated to providing thorough diagnoses and clear explanations. We appreciate your support and look forward to assisting you again!

December 03, 2024

He was courteous i felt good talking with him i have no complaints he explain all the things that i needed done More

by californiaqueen
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
none
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Dec 04, 2024 -

Pinnacle Nissan responded

Thank you! We’re glad to hear you had a positive experience and that our team was able to assist you effectively. Your feedback means a lot to us, and we look forward to serving you again in the future!

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