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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,325 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,325 reviews

March 04, 2025

Quick and quality work! Wes delivered on all commitments and time frames. Overall great experience. More

by Ohara4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2025 -

Pinnacle Nissan responded

Thank you for your fantastic feedback! We’re thrilled to hear that Wes met all your expectations with quick and quality work. Your satisfaction is our priority, and we look forward to delivering more great experiences in the future!

March 03, 2025

Knowledgeable staff. Friendly. Courteous. The salesman did not push too hard for a deal. Let me control the encounter. Very patient when I not sure and let me come back f More

by DEFALCOAZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathon Silversmith
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Mar 04, 2025 -

Pinnacle Nissan responded

Thank you for your wonderful feedback! We're glad to hear that our team made your experience comfortable and respectful of your needs. It's great to know that the salesman was patient and allowed you to take your time with the decision. We truly appreciate your business and look forward to assisting you again soon!

March 03, 2025

The Pinnacle Service Dept. is very friendly and helpful. They take good care of customers. I trust them with fixing my car always. More

by ALISE.VORAVIBUL01
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jordan and Eddie
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Mar 05, 2025 -

Pinnacle Nissan responded

It's wonderful to know that our team here at the Pinnacle Service Department has earned your trust and that you consistently have positive experiences with us! We appreciate your recognition of our friendly and helpful service, and we look forward to continuing to take great care of your car. Thank you!

March 03, 2025

Fast,On-Time,Friendly, Courteous,Efficient,Reasonably Priced, but the credit card fee should be built into your cost of doing business or why not charge me for coffee and the waiting room as well. More

by Carefree-bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Fernandez
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Mar 05, 2025 -

Pinnacle Nissan responded

Thank you for your fantastic feedback on our speed, service, and pricing. We're truly glad you had such a positive experience. We understand your point regarding the credit card fee, and we appreciate your honest feedback.

March 03, 2025

Was very friendly then all he could and was able to work with my grandson More

by johnnyboy2296
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Pinnacle Nissan responded

It's wonderful to know that our team member's friendliness and helpfulness made a positive impression on you and your grandson. Thank you for your review.

February 28, 2025

This experience has been professional and efficient from purchase to my first service visit. It's very refreshing to do business where you are appreciated. More

by rj25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback! We’re thrilled to hear you had such a positive experience with us. Our team works hard to ensure our customers feel valued and appreciated. Looking forward to serving you again soon!

February 28, 2025

Jordan was excellent to work with and had a great personality. He made a difficult experience with my car turn into a good experience. He would have been 10 times better if he would have got me a Lam More

by DESTENYALIZUNIGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
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Mar 03, 2025 -

Pinnacle Nissan responded

We’re thrilled to hear about your positive experience with Jordan! He truly goes above and beyond to make things easier for our customers. We appreciate your sense of humor about the Lamborghini—maybe next time! Thanks for sharing your feedback!

February 28, 2025

Excellent, professional and thorough service. Wes Auer is my service agent and he always goes the extra mile to be sure all the issues with my car are taken care of. More

by vinnymacaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer service department
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Mar 03, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experience with Wes. Our team is dedicated to going above and beyond, and it’s great to know that it shows. We appreciate your support!

February 28, 2025

Wes is 5 star service rep. My only complaint is that I got a lousy car wash. More

by SHELLYLESTER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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Mar 03, 2025 -

Pinnacle Nissan responded

Thanks for your feedback, Shelly! We're thrilled to hear about your positive experience with Wes. We appreciate your input regarding the car wash and will work on improving that aspect. Your satisfaction is important to us!

February 27, 2025

I never trust anything service says. They always recommend work that I have had somewhere else or use the old bate and switch regarding repairs More

by DMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Pinnacle Nissan responded

We understand how frustrating it can be to feel uncertain about service recommendations. We want to assure you that our goal is always to provide transparent, honest guidance regarding your vehicle's needs. If you have concerns about any specific recommendations, we’d be happy to review them with you. Please feel free to reach out to Anna Algiene, our Service Director, at 480-339-7780 for further discussion.

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