Pinnacle Nissan

To whom it may concern all I can say is I would not buy a vehicle from Pinnacle Nissan if they have Continental tires the tires are the worst ever Pinnacle Nissan would not cover my tires after 3,000 miles o vehicle from Pinnacle Nissan if they have Continental tires the tires are the worst ever Pinnacle Nissan would not cover my tires after 3,000 miles on the car I had to replace the tires because they had pinholes in the sidewalls and Pinnacle Nissan would do nothing about it and today I had to go out and buy three new tires it's really too bad that they can't back their product up after all the business I've done with them and sold three cars tim D More

Jager was very patient and his manager Xavier was very helpful. We really enjoyed our nissan versa purchase. We took some time to find the right car and they helped us the entire time. helpful. We really enjoyed our nissan versa purchase. We took some time to find the right car and they helped us the entire time. More

I received horrible treatment during my recent visit to this place. Sales Manager Ricardo Luque was loud, aggressive and rude. Basically he was upset because I was not falling for any of his sales tactics this place. Sales Manager Ricardo Luque was loud, aggressive and rude. Basically he was upset because I was not falling for any of his sales tactics so he ended up insulting me which is highly unacceptable. I reported this incident to higher management through email post my visit but till date I haven't received any response so guessing they are in support of this kind of behavior. I found bad reviews for this person on multiple public forums where people had similar experiences in the past. Wondering why dealership is allowing such unprofessional behavior. If you are looking for pleasant and transparent car buying experience then this is not the place. Disappointed with Nissan. More

We had no problems regarding other employees at this dealership. However, when I spoke to the Sales Manager Mr. Luque on the phone regarding an issue at his dealership he came across as manipulative, c dealership. However, when I spoke to the Sales Manager Mr. Luque on the phone regarding an issue at his dealership he came across as manipulative, condescending and arrogant. Maybe he had a bad day, but he came across as a smart xxx and I told him so. We had to go over his head to resolve our issue with the dealership. Others at the dealership were professional in every respect. More

Great Experience! The sales team was positive and fair in their dealings with me. Listen to my wants and concerns and made the new car experience amazing! their dealings with me. Listen to my wants and concerns and made the new car experience amazing! More

My buying experience was fine. My car was fine. The solicitation for the last three years has been unbearable. After Numerous attempts to get them to stop calling and emailing for Solicitation , I fin solicitation for the last three years has been unbearable. After Numerous attempts to get them to stop calling and emailing for Solicitation , I finally filed a complaint today with the Federal Trade Commission. The sad part, I would have purchased again from them. They never let us. I have since moved to another brand. More

So this is tough to rate performance because Mitch is a great salesman. So I would give Mitch 5 Stars and finance 0 stars which equals 2.5. For the dealership I have to give 1 star because the overall expe great salesman. So I would give Mitch 5 Stars and finance 0 stars which equals 2.5. For the dealership I have to give 1 star because the overall experience was ruined by the Shady side of the business. Nothing to do with Mitch, He knows how to build rapport, he negotiates in the right way, he tries to fight for the dealer side (which he should) & doesn’t take it personal when you fight for your wallet. I will say the AD car price should simply be the AD car price but that’s not up to him. Finance: disasters! Garrett may just be the most unethical person I’ve had the pleasure of meeting in the car business (helped over 100 people plus buy vehicles not to mention many years selling cars. Trying to increase a price already negotiated, tried to say the bank required warranty coverage (lies). When he wasn’t selling his product threatened to sell for the original “payment” regardless of the price of the car (unethical). Tried multiple times to slip in price increases and was caught and simply made up lies to cover them (most people wouldn’t notice $500 here and there as he would say it’s “fees or some additional package, problem is packages are part of the as price as long as it’s the As car!). Garrett will put after market items into the deal he never even discussed with you such as interior Zactec (exterior is part of the deal so he slides interior in to make more $. He simply is unethical, avoid him if you can or simply just go to another dealer. Mitch (Sales) was the bright spot as usual with dealerships, guys who work the hardest and have to grind for every dollar are the most ethical while the worst of them gets to see every customer and tear them apart throwing gap, warranties, Zactec, ect into deals without ever discussing them. Sad. I simply won’t be back, I will continue to help friends and friends of friends buy cars and we will be avoiding Pinnacle. Best wishes Mitch you did great. More

Sold a used car that I wanted they took out 2000 out of my account and just refunded it back poor business practices have business attorney looking into it what took place and having state officials also l my account and just refunded it back poor business practices have business attorney looking into it what took place and having state officials also looking into all of the documents we saved in review and other items More