Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Pinnacle Nissan
Scottsdale, AZ
1,313 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too.
We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,313 reviews
April 03, 2019
Great customer service Martin had great sales experience and really helped me find exactly what I needed for me and my family! Thank you so much Martin Dominguez! Martin had great sales experience and really helped me find exactly what I needed for me and my family! Thank you so much Martin Dominguez! More
by Steve17
Employees Worked With
Martin Dominguez
March 28, 2019
Good service experience Recently took my Altima in for service at Pinnacle Nissan. This was my first time there. My service consultant (Joey) was extremely friendly and custo Recently took my Altima in for service at Pinnacle Nissan. This was my first time there. My service consultant (Joey) was extremely friendly and customer focused. He explained everything that needed to be done in detail and prioritized what should be done. It took a little longer than expected to complete everything but it was a very positive experience overall. More
by Tom Z
Employees Worked With
Joey Johnson
March 28, 2019
Lack of attention to detail I had my 2016 Nissan Altima in on 3/8 for oil change and to have a warranty part replaced and found that there was a recall on my back doors which the I had my 2016 Nissan Altima in on 3/8 for oil change and to have a warranty part replaced and found that there was a recall on my back doors which they replaced as well. On 3/14, I had to take my car back in as it wouldn’t start. The battery was dead. I called and asked the service advisor if it would be replaced under warranty and was a possibility. After they looked at my car, the battery had leaked and corroded the top cable to where it had to be replaced. The service advisor told me it wasn’t covered under warranty as the battery hadn’t been serviced. I asked if the had looked at the battery when I was in for an oil change less than a week prior and was told no that they don’t inspect the battery when performing an oil change. I had no choice but to pay for the part replacement as I need my car for work. Frustrated with the fact that if they had looked at the battery when I was in for an oil change this could have been avoided. Plus it was very obvious that the battery had leaked. More
by NikkiM
Employees Worked With
Bill Majors
March 23, 2019
Dropped the ball I purchased a $58,000 Titan and realized after about a week that a trim piece was missing from the inside door handle. I stopped by the service center I purchased a $58,000 Titan and realized after about a week that a trim piece was missing from the inside door handle. I stopped by the service center to report it missing and get a new one. The parts guy scanned my VIN number and said he would order it and they would contact me. Around a month later, I called and the parts guy was not available but they would leave him a message. Now weeks later I called and was transferred to a really nice lady who was very helpful eventhough she couldn't help me. Now I am supposed to come into the dealership to order the part again. I don't have time for this, nor do I trust this will get resolved this time. I truly cannot recommended this dealership due to lack of customer service in the service and parts departments. More
by ChrisD
Employees Worked With
Mark Bova, Amanda Catron
March 18, 2019
Awesome Staff I would like to thank my salesman Derrek W and the sales manager . I went expecting to purchase a vehicle Into much my surprise they were able to hel I would like to thank my salesman Derrek W and the sales manager . I went expecting to purchase a vehicle Into much my surprise they were able to help my son as well we both walked out with 2019 Nissan Altima's. Also special thanks the Andrew J in finance More
by Tdurant
Employees Worked With
Andre Burchette
March 18, 2019
Great dealership with great service! Came in today and left with something very special! The people that helped were amazing! Martin Dominguez is the man I would recommend for assistance. Came in today and left with something very special! The people that helped were amazing! Martin Dominguez is the man I would recommend for assistance. More
by Fabian1005
Employees Worked With
Martin Dominguez
March 15, 2019
Allow for Time The service is first rate and they will accommodate on appointments. If you stay/wait it can take a while even for routine items. Plan accordingly. The service is first rate and they will accommodate on appointments. If you stay/wait it can take a while even for routine items. Plan accordingly. More
by Norm13
Employees Worked With
Cameron Norlin, Andre Burchette, Illyah Boris
March 08, 2019
Mitch's professional/positive support sealed it! Mitch knew what I was looking for and helped make it work. Mitch was awesome very friendly and professional. He was not pushy and works with you. Than Mitch knew what I was looking for and helped make it work. Mitch was awesome very friendly and professional. He was not pushy and works with you. Thanks Mitch!! Finance Department Ricky - was very unprofessional, unfriendly when inquiring extra charges would not explain...shady and demeaning. If not for horrible experience in finance I would recommend Nissan Pinnacle. Maybe different finance staff person. More
by kkit
Employees Worked With
Scott - Sales. Ricky Colter - Finance. Brian "Finance Manager"., Mark Bova, Mitch Heims, Sean Osugi
February 23, 2019
My first experience was great. Received a complimentary oil change and rotated my tires and gave me a tutorial as to how to use some of the technology in my new car. All very frien Received a complimentary oil change and rotated my tires and gave me a tutorial as to how to use some of the technology in my new car. All very friendly, quick, and patient. I would recommend this dealership.; More
by pat123
Employees Worked With
Noel Estrada
February 18, 2019
Positive car buying experience! I gave them a budget and they stuck as close to it as they could while getting me what I wanted. They also entertained my 3 kids while did paperwork a I gave them a budget and they stuck as close to it as they could while getting me what I wanted. They also entertained my 3 kids while did paperwork and finalized the deal. They have earned my continued business in the future ! More
by sam_middleton81
Employees Worked With
Isahas Ortega, Samantha and Andrew Johnson
