Planet Chrysler Dodge Jeep Ram FIAT of Flagstaff

I wouldn't recommend their service department at all. We had to tow our truck 175 miles on a trailer to a dealership that could work on it, only to be told the repair wouldn't be covered under warranty ( We had to tow our truck 175 miles on a trailer to a dealership that could work on it, only to be told the repair wouldn't be covered under warranty (a separate issue with Dodge) and were quoted nearly $6,000 for the repairs. We decided to pick up the truck and take it elsewhere since Dodge refused to cover the fuel system problem under warranty. When we arrived unannounced, we found the truck hadn't been moved, the cab was unlocked, the hood unlatched, and the diesel injector lines were left open after sitting on the lot for two weeks. We ended up paying $800 for "diagnostic testing," "labor," and parts (a line that wasn't broken when we brought it in) just to get the key back. The truck still wasn't running as they were waiting for us to approve the $6,000 estimate to start repairs, so it had to be winched back onto a trailer to haul it home. My husband, who isn't a Certified Mopar Mechanic, ordered the parts and repaired the truck in under two hours for less than $400. So, beware--the Service Advisor and Technician seemed more interested in helping themselves to our wallet than helping us. More

Absolutely thee most incompetent group ever assembled in a service department! I went in to get the most common problem on a Rubicon fixed, the rear locker module. First they lied to me on the phone sayin a service department! I went in to get the most common problem on a Rubicon fixed, the rear locker module. First they lied to me on the phone saying they had the part in stock. Then when I bring the Jeep in they have no idea of what or where that module is! They call me hours later to tell me that i need to tear out my rear seat delete and all my equipment so they can get to ???. The module is inside the rear differential! I told them to forget it, I'll go elsewhere where they have a mechanic that at least knows where the parts are! Then, after telling me that they can't diagnose the problem because of my seat delete they try to change me a diagnoses charge! STEER CLEAR! More

Took my Jeep in for an oil change. I leave the dealership, two minutes later my check engine oil light came on, my Jeep made a grinding sound and I lost power. Check engine light came I leave the dealership, two minutes later my check engine oil light came on, my Jeep made a grinding sound and I lost power. Check engine light came on. I turn around at Harkins, made it back to the dealership, let them know. Turns out they didn’t put the o-ring back in correctly which folded over. Oil got into the hose and out onto the engine and into the filter. More

Shane in service dept was really helpful and kept us updated on the repair of our 2024 Jeep JL which had to be towed to Flagstaff after it lost all of its electrical power. updated on the repair of our 2024 Jeep JL which had to be towed to Flagstaff after it lost all of its electrical power. More

Service Department had done our Oil Changes ever since we bought the 2018 Ram 1500 from there. They tightened the oil plug so tight it wouldn’t come off. And they rotated the tires tightened the Lug Nuts it bought the 2018 Ram 1500 from there. They tightened the oil plug so tight it wouldn’t come off. And they rotated the tires tightened the Lug Nuts it wouldn’t come off. And the inspection they never checked the Antifreeze the dip stick still had the factory plastic on. We scheduled an appointment and 4 hours later they got to the truck. That being said we decided to take it somewhere else. Very Pleased Customer! More

Watch out folks, especially elders! Planet Dodge sold a new vehicle to my elderly mother and clearly that she wasn't able to afford in the first place (by Mr. Nez). She had a trade in Planet Dodge sold a new vehicle to my elderly mother and clearly that she wasn't able to afford in the first place (by Mr. Nez). She had a trade in which she was upside down on it in the got go. She was only given $15,000, owing $12,000. Then she was required to put down $10,000, which now she only owes $2000 on the upside down trade-in. At the end, she ended up with a payment of $700+ monthly which she clearly wasn't able to afford. Taking the vehicle back, she was required to pay $14,445 for the vehicle and the mileage was only 900+, by Mr Bart. No consideration for elders. Her paying additional $12,000+ was literally robing an elderly. Money-eyed dealership. Just an FYI! I'm going to do a Google review as well. More

I’ve only given planet Chrysler Dodge Jeep one star because there is no negative scale they deserve -4 stars for what they just pulled on Monday. I feel that consumers need to understand that if you ma because there is no negative scale they deserve -4 stars for what they just pulled on Monday. I feel that consumers need to understand that if you make an appointment they will not honor it and even the service manager feels it’s appropriate to keep someone’s vehicle for 24 to 48 hours. I attempted to make an appointment over a month ago only to find out that the service advisor never scheduled the appointment so when I found this out 2 weeks ago I told the service advisor exactly what needed to be done and that I only had one day to accomplish this and if they could not do it let me know. I drop my vehicle off at 8 AM, and I spoke to a 3rd service advisor regarding the situation and that I only had one day to do this he never informed me that they needed 48 hours to complete a 4 ½ hour job, I received a text message at 2:30pm telling me that they were unable to get my vehicle in for the extended warranty work and routine maintenance. They couldn’t even give me the courtesy or decency of a phone call to discuss what had happened apparently they were overbooked even though vehicles that came in after me where taken care of, so I’m out the cost of fuel meals and lodging as I live quite a ways away from the dealership the service manager Virgil could care less about customer service. As I see it this is a time management and customer service issue, apparently there knowingly overbooking their service department which I find to be extremely unprofessional practice. I’ve spent thousands of dollars at this facility over the last 2 years they have permanently lost my business and I feel the duty to inform the general public about their complete lack of professionalism. Additionally in my opinion the extended Mopar warranty is a complete and utter scam. Know that if you have an extended Mopar warranty issue you will end up calling and offshore call center that can barely speak or understand English to verify coverage even after you accomplish this now the service department has to reverify that there’s a warranty issue even though they had determined this in January to get approval for the extended warranty and then they have to order the parts so this can easily turn into a 3 day ordeal because you have to then turn around and bring the vehicle back yet again to get the approved extended warranty service, once I understood this I purchased the parts myself so that the work could be done in the time I had allowed I went through 3 different service advisors who all knew that I only had one day to do this. I would caution anyone buying the Mopar extended service contract to look into it as there may be better options. I’m sure this dealership will have a response to my critique of their business practices but in the end what they can’t refute is that they have a duty to inform their customers, they have no time management skills, their customer service is nonexistent and they are intentionally overbooking the service department. In closing be warned that this dealership will not honor appointments. More

Sales made one mistake after the other, Service lied and did not do the work I paid for. did not do the work I paid for. More

I was given a recommendation to get my axle fluid changed because they said it was dirty. I have mechanical knowledge so I decided to do this simple service myself. I found the axle fluid was almost empty. I because they said it was dirty. I have mechanical knowledge so I decided to do this simple service myself. I found the axle fluid was almost empty. It wasn't leaking. I have had this vehicle serviced at this dealership 3 times. Oil changes only. Not once was my axle fluid checked! When I demanded why they were checking off that the fluid was checked when it never was, I was told they never check fluid levels. "Why should we?' Was their answer. Seriously! They said they only recommend service by mileage, they do not check fluid levels! Total incompetence! Even the cheap oil change places will check all your fluids when you get an oil change. I definitely will never get my vehicle serviced here again. I'll go next door to Toyota. This dealership did high pressure me to get an EGR cleaning at 65,000 miles. For $1300 dollars. The owner's manual doesn't require an EGR cleaning, ever. It does require a crankcase filter change set that mileage, which I performed myself. Easy 10 minute job. So that was a rip off they tried on me too. Avoid this service department. More

I bought my new-to-me Ram 3500 from Richard and Chris. They were friendly and helpful, and didn't pressure me. They were knowledgeable, and answered all of my questions. It was an overall great buying They were friendly and helpful, and didn't pressure me. They were knowledgeable, and answered all of my questions. It was an overall great buying experience! More