Planet Chrysler Dodge Jeep Ram FIAT of Flagstaff

Absolutely horrible customer service bordering on criminal rio off...my 82 yr old dad took his Grand Cherokee in for suspension repair...was told part had to be ordered would not be in for a week...a criminal rio off...my 82 yr old dad took his Grand Cherokee in for suspension repair...was told part had to be ordered would not be in for a week...asked if he could keep Jeep until part was in as he needed it for my mom....they said no they would out him in the back of the line....never called back when asking schedule...2 weeks passed they finally got it done after being rude and unresponsive and charged him over 3 times estimated amount....on top of it....broke his windshield....took no responsibility for it....took advantage if an 82 yr old man....rude lied sucked....horrible experience More

I had set up an appointment to go over my trade in value for my previous Jeep for the car of my dreams. When I arrived I was greeted By Jason and a few others. Jason had communicated with me that Sam was wi for my previous Jeep for the car of my dreams. When I arrived I was greeted By Jason and a few others. Jason had communicated with me that Sam was with a different customer but he would help with taking care of my needs. Let me tell you… this experience has been the smoothest and easiest experience I have had in a dealership! Jason made me feel welcomed and comfortable while waiting on documents and forms and even during the test drive! This has by far been one of my favorite experiences at this dealership! More

Worked with Sam for my purchase of a Wrangler, know far more now after spending over an hour going over features more now after spending over an hour going over features More

Perfect oil service experience, simple no confusion and let me know what to expect on my next visit let me know what to expect on my next visit More

Hallie greeted me, had me checked in in 5 minutes, showed the estimate to me and gave me an estimated time to complete. All right on. the estimate to me and gave me an estimated time to complete. All right on. More

Hallie, the service representative was friendly and made me feel comfortable. She took the time to listen and understand all of my concerns. She went out or her way to assist with warranty questions. She me feel comfortable. She took the time to listen and understand all of my concerns. She went out or her way to assist with warranty questions. She kept me informed of the process and guided me through a successful outcome, both to warranty and repair. More

Perfect experience, quick, work was exactly to my specs and price was perfect for the job! and price was perfect for the job! More

I have been getting service on my truck there since 2017. As always they do a great job and are professional As always they do a great job and are professional More

Hallie and the service technician did a magnificent job! On top of that Ryan called just to check and to see if I needed anything after the service.. 💯✅👩🏿‍🦲👍🏿 On top of that Ryan called just to check and to see if I needed anything after the service.. 💯✅👩🏿‍🦲👍🏿 More