Planet Chrysler Dodge Jeep Ram FIAT of Flagstaff

Great experience Vladimir Rivas was very helpful. Great customer service. I was very pleased and I got a great price!!! Will definitely come back in the future. Vladimir Rivas was very helpful. Great customer service. I was very pleased and I got a great price!!! Will definitely come back in the future. More

Lost appointment info, No parts in stock, When I called to follow up on an online request for an appointment, there was no record of my submission. So I gave the information again, over the ph When I called to follow up on an online request for an appointment, there was no record of my submission. So I gave the information again, over the phone and asked for an appointment time. When I arrived at the dealership my first contact was with Tina who was abrupt to the point of rudeness. I asked the next employee, a service writer, if there was a record of my call or the submission, he went in the office to check. The Manager chose to deliver the bad news to me with an offense-is-the-best-defense attitude, which was unimpressive. There was no record of my call or online submission. After getting my car into their system, I asked that my husband be called with the results of the diagnostics. The service writer said they would call me, refusing my request. My husband called them. Eventually they figured out the problem but didn't have the parts, spark plugs & coil, in stock. They refused to expedite the delivery of the parts despite knowing I would be stranded 2.5 hours from home for the remainder of the weekend if the parts didn't arrive the next day (Saturday). Jed was pleasant to work with or the rating would have been lower. This was my second experience with Planet Dodge's Service Department. More

very professional and fast I went and got an oil change a couple weeks ago. The person who helped me was Daniel, he is an amazing worker! super professional, great customer serv I went and got an oil change a couple weeks ago. The person who helped me was Daniel, he is an amazing worker! super professional, great customer service and makes sure I had all my questions answered. I'd recommend everyone to go here! More

My "clean" car's A/C broke, but the dealer fixed it. I purchased a "clean" 2010 Chevrolet Equinox (102,000 miles). I flew into Arizona from Chicago to start a new job. I didn't schedule a 3rd party mec I purchased a "clean" 2010 Chevrolet Equinox (102,000 miles). I flew into Arizona from Chicago to start a new job. I didn't schedule a 3rd party mechanic (my fault). As I was SIGNING the papers, the salesman informed me that the vehicle has been subjected to hail damage. It was minor...but I should have taken this as a clue. The car's A/C stopped working in less than 1,500 miles...probably their mechanic's refrigerant leaked out of the hole in the A/C line. Did the company fix the leak? Yes, but I needed to contact the Better Business Bureau. Would I purchase another vehicle from this dealer? Yes, but I would have the car inspected by mechanic. Would I recommend this dealer to another person? Yes, but with reservations. More

Helped an out of tower stay on the road! Our 2010 Ram 2500 diesel had the "check engine" light on all the way from Vancouver, Washington to Flagstaff . I called the dealership from the road Our 2010 Ram 2500 diesel had the "check engine" light on all the way from Vancouver, Washington to Flagstaff . I called the dealership from the road and spoke with Dave in the service department. He told me to bring the truck in for a scan as soon as I hit town. After scanning the truck codes he told me the EGR valve was most likely the culprit, but it should be ok, just keep an eye on it and bring it back if the truck started losing power. Sure enough it did, and Dave took the truck into the service department immediately. They diagnosed the trouble, sure enough, the EGR, had it shipped in over night from Los Angeles and had my truck back to me in another days time. During this entire time, I was under pressure to get the truck repaired a sap as I had vacation reservations elsewhere in the west. I "bugged" Dave a lot about the timing of the repair. During this entire time he was calm, gracious and understanding of my desire to get the truck repaired quickly. Bottom line, they got the job done on time for a reasonable price and no drama whatsoever! Rare to find folks like Dave and the Planet staff these days. Thanks for taking such good care of me and my truck. My best, Dave Sauerbrey Vancouver, Washington More

Great service. Despite being swamped these guys got me in and took care of me with ultra fast and professional service. Truly impressive. I would definitely go here Despite being swamped these guys got me in and took care of me with ultra fast and professional service. Truly impressive. I would definitely go here for service again. More

Excellent and satisfied.. Five star dealership. Thanks to Justin Bemis and Allen Moss for helping me get into my first 2015 Dodge Ram 2500HD truck. Highly recommend dealership with friendly helping Thanks to Justin Bemis and Allen Moss for helping me get into my first 2015 Dodge Ram 2500HD truck. Highly recommend dealership with friendly helping finance manger and sales rep. I wanted a truck so bad and they help me get what I wanted and made my dream come true. I highly recommend people out there to try this wonderful experience. Five star dealership. Thanks again.. MR. DEE SLOAN More

Great service I was traveling to the area for a hunt. I took my vehicle into Planet Jeep to have routine service performed. I did not have an appointment. They I was traveling to the area for a hunt. I took my vehicle into Planet Jeep to have routine service performed. I did not have an appointment. They were very pleasant and performed the service quickly. The service person went the extra mile and gave us the advertised special price. I can not recommend this dealership higher. I have not had this high caliber service in years. More

Excellent Customer Service I am a first time care owner and Reid was great!!!!! In and out very quickly. Super nice staff and great customer service will definitely be going ba I am a first time care owner and Reid was great!!!!! In and out very quickly. Super nice staff and great customer service will definitely be going back and referring people. :) More