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Planet Chrysler Jeep Dodge

Franklin, MA

4.8
148 Reviews

400 E Central St

Franklin, MA

02038

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Showing 148 reviews

December 30, 2021

Get deal and easy experience from start to finish. Promises kept. Comfortable waiting area with great snacks too. More

by Marc E
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Power, Harvey
September 03, 2021

Planet Jeep has the best selection. Hunter my sales Planet Jeep has the best selection. Hunter my sales associate was very accommodating. He had the jeep i wanted to test drive ready and waiting for m More

by Ahanafin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Morrill
March 17, 2021

Harvey Rappaport is a dishonest and condescending xxxx. Arrogant and won't disclose requested information. Was trying to sell a used Jeep Wrangler for $10,000 above fair market value. I asked him to disclo More

by ihateNemet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harvey Rappaport
May 04, 2021 -

Planet Chrysler Jeep Dodge responded

I understand fully you didn't like the price we had on a particular vehicle, and I also understand that your ego was hurt a bit. We said we were sorry you didn't have a good experience. You've posted this review on every site you can find. Move on with your life. It's too short for this...Best, John Morrill, President

May 04, 2021 -

ihateNemet responded

Hi John, my ego wasn't hurt at all. It's that condescending attitude you and your sales team have that led me to post this on every review site I could find. I even emailed your dealership to asking you to get in touch with me privately, and you never responded. You claimed I had not provided Harvey with similar alternatives to prove that you priced your vehicle $10k above fair market value, which is wrong. Harvey was provided with 3 different links to prove my point. It sounds like your ego was the one that was hurt by me posting my HONEST review of your dealership. Keep ripping off your customers. Please everyone shop elsewhere and make sure you are not being overcharged $10k above fair market value for your used cars. This place will rip you off.

February 08, 2021

Having not purchased a new car in 14 years Hunter eased any anxiety I had. Once the sale was complete, Hunter took time to walk me through the massive amount of technology in my new Dodge Challenger. The More

by Srb26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hunter O’Brien
January 21, 2021

My wife and myself have been going to planet for 12 years. We have leased many vehicles... Mike Connolly ( general sales manager ) Tiffany Bonilla (saleswoman ) are the best More

by m38mitch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Connolly / Tiffany Bonilla , Jeff Morrill, John Morrill
Feb 04, 2021 -

Planet Chrysler Jeep Dodge responded

Thank you for your excellent review. We are grateful to have people like Mike and Tiffany working here--they are what sets us apart from typical dealerships! Thanks for your business! Best, John Morrill, President

January 20, 2021

Tiffany was amazing! She made our experience Pleasant, she’s worked quickly, I will recommend her to everyone who is looking to get their next car with Jeep. More

by Mehki2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Bonilla
Feb 04, 2021 -

Planet Chrysler Jeep Dodge responded

Thank you for your five-star review. Tiffany is outstanding. Her clients love her, and we do too! Best, John Morrill, President

January 16, 2021

Had a routine oil change and tire rotation. Took me right away and the wait was not long at all. Have always been pleased with the service department. They take good care of me and my vehicle More

by oscarthecat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All the service dept. employees and repair people, Jeff Morrill, John Morrill
Feb 04, 2021 -

Planet Chrysler Jeep Dodge responded

We love hearing about your excellent service visit. We work hard to make sure all the trains run on time! Thanks for your business! Best, John Morrill, President

January 12, 2021

As great service dept the best drove in from NJ just because there the best I highly recommend them to all my friends all professional More

by Souzamj66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Morrill, John Morrill
Feb 04, 2021 -

Planet Chrysler Jeep Dodge responded

Wow! That's a long trip to come see us! We are grateful for your business and loyalty. Best regards, John Morrill, President

January 08, 2021

Superior service with a fair price on a new truck. Service people could not have been better and took the time to walk me through the purchase process and the trucks operation. Did not feel rushed e More

by michael.bruno
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jeff Morrill, John Morrill
Feb 04, 2021 -

Planet Chrysler Jeep Dodge responded

Michael, Thank you for your excellent review of your experience purchasing a new truck from us. Every one of our sales guides has a lot of experience doing things the Planet way. We have very little turnover, which means everyone knows what they are doing, and everyone really cares. Thanks for your business. Best, John Morrill, President

January 08, 2021

Excellent knowledge of product and financial options. Will definitely recommend to friends and family. Worked well together as a staff to get me in my new keep. More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany. Dan mike, John Morrill
Feb 04, 2021 -

Planet Chrysler Jeep Dodge responded

Jim, thanks for your review and for recognizing our product and finance knowledge. We have an outstanding team here to serve our customers. Best, John Morrill, President

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