Planet Honda

Never have I seen a group of car salesmen work so hard to please the customer, and take a bulk of their time to assure a good deal for both the dealership and the customer. All who helped with the deal were please the customer, and take a bulk of their time to assure a good deal for both the dealership and the customer. All who helped with the deal were extremly friendly from the day we came in for a quote to the day we left with the vehicle. I love the car and would definately recomend this dealership and my salesmen to anyone who needs a new or used car... Overall...Great Service, Great People, and a Great Dealership Thank You! More

I've purchased vehicles for many years and never had an easier time purchasing my Honda Pilot. Mr. Amorin handled the entire transaction in a professional manner. He worked with me from the time I entered easier time purchasing my Honda Pilot. Mr. Amorin handled the entire transaction in a professional manner. He worked with me from the time I entered the dealership to the time I drove off the lot. I've already reccomended to family and friends to visit Ed when its time to purchase a new car. No question, I will return to Planet Honda and Mr. Amorin when its time for another car for my family. I was most impressed that he took the time to call me after the purchase to make sure that I was happy and statified with my Pilot. Mr.Amorin is a man of integrity. More

Let me start by saying I have bought many new cars and always dread when It is time to purchase a new vehicle. I am an educated consumer who does the homework and goes in to the dealer with the informatio always dread when It is time to purchase a new vehicle. I am an educated consumer who does the homework and goes in to the dealer with the information needed to get a fair deal. Unfortunately most dealers I have dealt with are not that knowledgeable about their product and assume I am less than they are. This was not the case with Eddie and Frank. They both had considerable knowledge of the vehicles I was interested in as well as all of the current programs, factory interest rates, etc. I know one would say well why wouldn't they, but many dealers in the past, including a few I visited this time around either did not know or pretended so as to take advantage of me if I was really unaware of what was going on. The process was quick and painless, and not once did I feel I was being haggled or mislead in any way. They were direct and fair in their pricing avoiding the usual back and forth rhetoric you usually encounter buying a new vehicle. I walked away feeling good both financially and for the experience itself. It was by far the most stress free buying experience I have had purchasing a car or anything negotiable for that matter. Eddie and Frank are respectfull, stand up guys who I would definatley deal with again in the future and would feel very confident recommending them to anyone in the market for a Honda. More

I would like to commend Planet Honda and especially Honda Sales Manager, Mr. Eddie Amorin, and Co-worker Sales Associate, Mr. Alexander for exceptional service provided to me and my wife on two separate occ Sales Manager, Mr. Eddie Amorin, and Co-worker Sales Associate, Mr. Alexander for exceptional service provided to me and my wife on two separate occasions on recently Honda leased vehicles. In the past, I have personally owned 4 other Honda vehicles and have owned countless other brands, but I have never been compelled to write about the outstanding service provided to me, as I feel I should now. Mr. Eddie Amorin came highly recommended by a co-worker of mine and proved to be a consummate gentleman, who truly understood our needs as customers. I feel that his attention and desire to make customers happy, truly make him an asset to your company. I would definitely recommend Mr. Amorin and this dealership to others, as I am sure his outstanding service will be repeated.Please convey my wife's and I gratitude to both of these gentlemen for excellence and their efforts. Thank you very much. Jose L. Aires More

I would like to start off by saying that one year ago I purchased my wife a 2008 Honda Accord EXL from Planet Honda in Union New Jersey and Mr. Eddie Amorin as well as Mr. Frank Talarico were the sales man purchased my wife a 2008 Honda Accord EXL from Planet Honda in Union New Jersey and Mr. Eddie Amorin as well as Mr. Frank Talarico were the sales man. Due to past experience with these two individuals I have recommended co-workers who inturn purchased vehicles from Planet Honda at Union New Jersey and they have all stated that they were so helpfull,courteous and most important extreamly professional. I have returned today, September 12, 2009, and purchased a Honda Pilot. Once again Mr. Amorin and Mr. Talarico took their time to explain step by step the process of purchasing this vehicle without harassing or forcing me to buy a vehicle. I highly recommend anyone to purschase a new or used vehicle at Planet Honda in Union and ask for Mr. Eddie Amorin or Mr. Frank Talarico for guidness. Thank you so much for helping me purchase the Honda Pilot and I wish you all the best. Mr.Galiano More

Planet Honda is a large operation. It is well run and highly efficient which benefits the dealership more than the customer, but overall benefits both. Due to the size of the operation, if it weren't ru highly efficient which benefits the dealership more than the customer, but overall benefits both. Due to the size of the operation, if it weren't run well, it would be total chaos. Now, with any business, they are there to maximize sales and profits and you can't fault them for that. They are professionals at what they do and they have every angle covered. No matter how good you think you are in the car buying arena, they are better at the game. The reason is simple. They have "layers" of negotiators (salesman first, manager next, etc.). The salesman can get up and walk away from a negotiation and go talk to a manager...who will come to you with the purpose of adding pressure and making you feel like the deal being offered is a once in a lifetime opportunity and may not be offered again. This is NOT a scam, but uses the same tatics as a scam....i.e. first create an urgency (limited time deal) so you'll make an uninformed decision. This is where they have the advantage as nobody wants to miss out on "the best car deal ever". Basic psychology. As the buyer, the pressure is on you and only you as you are empowered to make your own decisions (unlike the salesman who has to talk to a manager). Obviously, nobody is forcing you to buy and you could walk away anytime, but you wouldn't be there if you didn't want or need a new/used car. This is the game and they play it well. My low ratings of this dealer have nothing at all to do with the above. That's the car business. My problem with Planet Honda is what I call the "Planet Honda machine". It's all about getting you into the showroom so they can start playing the game. After all, they can't make a sale unless they get you there. They could care less about any inconvenience and expense to you to get to the showroom as they feel they will be able to confuse the issues enough to sell you a car. Now for my personal story with this dealer.... I was trying to take advantage of the "cash for clunkers" program. A limited time offer, with a deadline approaching. One of the requirements of the government were a full year of ownership of the clunker vehicle. The proof being asked for were the current and last years vehicle registration cards and the current and last years insurance cards. I had the insurance cards, but only had the current year's registration card as I toss out the old when I get the new card. I was told by the salesman that an old card could be obtained for a $19 fee that would be passed along to me. I had no problem with this, but it would take 3 business days to get it. This was on a Saturday and the clunkers program was ending on Monday. Ok, so even though I had a qualified clunker, I couldn't take advantage of the program. Bummer, but I'm ok with that. I believe the dealership could have worked it out, but I don't believe they wanted to and didn't think twice about my time and expense of getting to the showroom. You see, I had received an internet quote of which I was happy with. I didn't even try to negotiate the price down. All I wanted to do was show up and purchase the vehicle. I showed up on Friday evening (I'm backing up a day), only to be told that due to the limited time left on the clunkers program, the only way they would be able to make the deal would be for me to pay list price. I don't fault the salesman for the unethical decision to renege on the deal, but he should have given me this news prior to asking me to drive 45 minutes to the dealership. This cost me 1.5 hours of driving (round trip) and 30 minutes in the showroom on a Friday night. Yeah, just the way I wanted to spend my Friday evening. I declined the offer and left. On my way home, the salesman called me on my cell phone and informed me the dealership had reconsidered and was now willing to honor their deal if I would come back the next morning. I agreed and went back Saturday morning at the agreed upon time. Guess what? Another problem (my lack of last years registration card). Ok, I understand their concern about not being reimbursed by the government, but they knew on Friday evening I didn't have this piece of proof (that's when they told me it would cost $19 to get it). So, now that I'm in the dealership I was subjected to all the normal dealership games. They offered me $1500 for my trade even though the clunkers program would have given me $4500 for it. Was this a deal???? They insulted my intelligence. Then, the other old tricks to create urgency (car prices go up every quarter, you'll never beat this price again, shortage of cars due to the clunkers program will cause cars to sell at a $2 - 3K premium to the sticker price (I'm still laughing at this one), etc.). And the final attempt to blow smoke in my face and distract me from the clunkers program was another favorite argument of the dealershiips......the sales tax advantage of trading in a vehicle. On a $1500 trade (the value of my clunker), that amounts to $105 tax savings yet the manager was using a $500 savings in his arguments. He knew he was skewing the numbers and knew when the contract was written it would be overlooked/forgiven. The bottom line on the whole experience was they wasted my time and gas money, and for this reason alone I'm rating them as low as my conscience will allow. I wanted to take advantage of the cash for clunkers program, but lost out. I'm ok with that part, but I didn't have to also lose time and money just to play the game. My suggestion is to use Planet Honda for an internet quote, then take that quote to other Honda dealers and ask them to meet or beat the deal. I'm 100% sure you'll get more personalized treatment without getting caught up in the Planet Honda machine that has one purpose.....pump out as many sells as possible as quickly as possible. If you want to invest in a profitable dealership, look for one like Planet Honda, but don't buy your car there. By the way, part of their "system" or "machine" is aggressive follow-ups by phone calls or emails or whatever. The follow-up may be from anyone in the dealership (whatever the "machine" calls for) and it will be a polite, professional, and possibly even apologetic. But, just remember, it has only one purpose...to get you into the showroom....again or for the first time. They don't mind wasting your time or expense. It costs them nothing.....except the bad press from people like me who operate on priciples and ethics first. More

What an exciting experience! These men were all so wonderful and such a pleasure to do business with. I would highly recommend anyone looking for a new or used car to go here. I always go here for m wonderful and such a pleasure to do business with. I would highly recommend anyone looking for a new or used car to go here. I always go here for my cars and I will continue do so, thanks so much! More

i always wanted a cr-v and with the fantastic help of frankie and fernando my wish came true. the color and model i wanted was not at the union showroom so frankie found it at it's sister store and 2 day frankie and fernando my wish came true. the color and model i wanted was not at the union showroom so frankie found it at it's sister store and 2 days later- i got my car. the price was great and they made me feel so comfortable with my choice that if and when it comes a time when i need another car or if i know someone who does- planet honda is the place to go. More

Our GMC lease was expiring. I have a friend who drives the Pilot, and I liked it. She suggested the dealership to go to. The experience with both these gentlemen was very professional. We test drove the n the Pilot, and I liked it. She suggested the dealership to go to. The experience with both these gentlemen was very professional. We test drove the new pilot with Mr. Wyne, he went over everything, making sure we understood all the features. The only thing left for us to do was to pick the right Pilot for our needs, and the color, again Mr. Wyne was very instrumental in listening to us and what we needed, we thank him. We than spoke with Mr. Raza Rind he set everything in motion for our lease, My husband and I were amazed with Mr. Rind's service, all the paper work was done in a quick manner, making it so easy and pleasurable. Professional, friendly service at a wonderful price is exactly what we received at PLANET Honda, your slogan "Where buying a car is fun" is so very true. We picked up our Pilot sooner than expected. We thank Mr. Raza Rind and Mr. Kaleem Wyne for all of their wonderful knowledge and exceptional Customer Service. I have been telling everyone to go to see them at Planet Honda. Do love our new Pilot. Thanks again, Mr.and Mrs. Paul Zebro More