Planet Honda - Service Center

Kevin was prompt, efficient and communicative. He even called me an Uber as I didn’t have a way home. He even called me an Uber as I didn’t have a way home. More

Brad Nudell was our service adviser and he was absolutely amazing! We were in a tough situation driving back to the east coast for surgery when our car broke down. He managed to accommodate our need for exp amazing! We were in a tough situation driving back to the east coast for surgery when our car broke down. He managed to accommodate our need for expedited diagnostic service. His communication was excellent and his patience with an anxious customer was great. Thanks to all the folks at Planet Honda who helped us through this difficult situation. More

Maintenance Minder came on with A14 code which indicates need for timing belt replacement. Made an appointment for 9 AM on Monday morning. Nearest Honda service is 100 miles from me, so got up early and ar need for timing belt replacement. Made an appointment for 9 AM on Monday morning. Nearest Honda service is 100 miles from me, so got up early and arrived at 8:30. Met service advisor (Kevin) and he said service would be $3,000+. I was shocked but really had little choice. Went to the waiting area and sat to read. 3 hours later, Kevin texted me that they couldn’t get to my Ridgeline, but would provide a loaner. I drove the two hours home. On Wednesday morning I got a text from Kevin that my truck was ready. Made the 2 hour drive to pick up my truck and the bill was $3,200. I tried to pay with my credit card, but Kevin informed me that it would be $80 more for credit. Made the 2 hour drive home. When I pulled in my garage, my wife and I noticed a strong burning odor. I texted Kevin about the problem and suggested that I could return at 11 on Saturday. He responded that was fine and I could return at my convenience. On Saturday, I returned to the Service Department at 10:30. Found Kevin and told him I needed them to find the cause of the burning smell. He had no idea who I was or what I was there for, but I had my paperwork. He looked it over and said he had to talk to the Service Manager. About 15 minutes later, he came back and said they wouldn’t be able to look at it for at least 5 hours. They offered a loaner, but I declined as I had other commitments and needed my truck. When I returned home, the smell was still there (Kevin suggested it was oil burning off). So here I sit having spent 12 hours driving back and forth, $3,200 poorer with a truck we’re afraid to drive. Planet Honda is the worst excuse for a full service dealer. More

From one service shop to another, it is so disheartening to have a customer come in after being lied to about thousands of dollars in repairs that are unnecessary. But I wanted to thank Jesse and Jimme - th to have a customer come in after being lied to about thousands of dollars in repairs that are unnecessary. But I wanted to thank Jesse and Jimme - thanks to your scamming and scheming ways, we were able to gain a new customer for life, by not being greedy and conniving, but honest and transparent. I don't even want to know how many times you have gotten one over on a customer, or bad mouthed other shops to make that case. Life is a reaping and sowing process - that reaping part will come full circle. More

The sales department was great however every time I have been here (at least 6 different time now) for maintenance it has been awful. They are unorganized, no one ever knows what's going on and no one even been here (at least 6 different time now) for maintenance it has been awful. They are unorganized, no one ever knows what's going on and no one even talks to you for a half hour when you show up. They don't follow their appointments so what's the point of making one?!?!?! I have worked with different advisors every time and this time I was looking forward to a women advisor her name was Orlena and she started out great but then lost all communication after having my car for 2 days. My car was supposed to be ready on Sat. (took my car in on the prior Wed.) and I didn't receive my inspection like promised or a call back to notify me of the actual cost like promised. I called on Monday and Orlena was not in and they told me to leave a voicemail for her partnered advisor. I finally just went in and spoke to Noah who had my ticket on his desk but literally knew no information about my car or what was done or the cost. I paid almost double what I was told since it should be covered under warranty. Noah told me he couldn't do anything and had no information and to call make in several days when Orlena was back. Their service department is trash. I have had it and am transferring all my services to a different Honda. Jesse Olson was my salesman and was great, very knowledgeable and made sure I knew all the options and features of the accord as well as options for services that Planet Honda provides. He made the buying experience easy and non-stressful. Tyler was also great in my initial interest, and they did not bombard me with emails and calls. More

Hondas just improve the quality of your life. I've driven Hondas for over 20 years. Giving up an old Honda is heartbreaking. Now driving a Honda Accord, I love the visibility, durability, and I've driven Hondas for over 20 years. Giving up an old Honda is heartbreaking. Now driving a Honda Accord, I love the visibility, durability, and design. My 10 year old Honda got an oil change at Planet Honda in Golden, Co. this week. It's such a clean, friendly atmosphere, so unlike taking a chance at any old garage with possible unhappy mechanics. All in all, service was easy, not stressful, and they did the job well. More

Back in January 2024, I went to Planet Honda because I had a service light on. 2009 Honda CRV - They found the problem and fixed that. They did their checklist to find other problems and found that my l had a service light on. 2009 Honda CRV - They found the problem and fixed that. They did their checklist to find other problems and found that my left rear driveshaft boot was leaking. They replaced the driveshaft (axle), replaced my brakes, etc to the tune of 2300.00. around 2000 miles later, on April 28, 2024 I was driving on I-25 south by Castle Rock going around 65 and there was a very horrendous bang - I thought maybe my tire was blown although this was louder. I was able to pull to the side of the road - not much traffic on a Sunday morning. I looked and my tires were ok. Not knowing what happened, I got off on the Plum Creek exit (it was where this happened) I noticed that the car was ok until I got around 40 and then it was a loud clunking. My brother drove down to help me and checked the car and noticed that the left side driveshaft was not attached anymore. There was a huge play in any direction. I parked the car in the Midas parking lot. On Monday, I called Planet Honda about this and a tow. They didn't call me back. When I finally talked to them, they informed me they didn't do tows. My brother and I went down to Honda personally and talked to Connor the service manager. He really wasn't interested but said if we towed it they would look at it and make a determination. We finally found a tow company through a friend and had it towed to Planet Honda. Noah, the service advisor called me when it came in and asked why they had it. Obviously Connor, the service manager had not set up anything. I informed Noah what had happened. I also called the General Manager and left a call and message which he never returned. Texted Noah and called for an update - nothing. I had to finally call the main number and get someone to get me into Noah's voice mail. He called back and informed me that the part had failed but it wasn't their fault (?) Also that both axles were broken off sockets and stabilizers, both rear stabilizer bar links were broken and sway bar and had to be replaced (this was a CATASTROPHIC event), the differential was also leaking and had no fluid needed to be flushed. I don't go off road, I only drive the highways and neighborhood roads. There was no reason for the left rear driveshaft (axle) to be broken. I'm sure that it caused the rest of the damage when it broke, and I'm lucky I wasn't in a huge accident. They had my car in and checked (supposedly) everything in January. They found the leakage in the left rear driveshaft boot but didn't say anything about any other problems with the rear end. I only drove another 2000 miles!!! I can maybe see that the differential seal could start to leak after their service but that's all. Also, when they gave me their estimate of 4,202.56 they included replacing both rear axles with aftermarket parts 2,213.10. They had another line item with replaced both rear axles with Honda parts with the left one under warranty for 1,123.33. On the original visit, they quoted me on the front brake repair and it was almost double what Big O Tire quoted me but the car was in and to save time, I ok'd the replacement. I thought that maybe Honda parts were better so worth the extra price - I can't afford to have this work done so I have LOST my car. I don't recommend anyone to go to Planet Honda for service. They don't care and are not reputable. Also, I asked about a loaner and they looked at me like I was crazy and said they didn't have any available - that's what they said when I first brought the car in for repairs in January. they didn't give me the option to just replace the driveshaft (axle) that is warranty (even though it wasn't (?) their fault it failed - part or installation??) I probably will see if they could do that and then see if I can find anyone who wants to buy it. I still owe 4800 on it. This is devastating. Sandi Meunier More

Have driven Hondas for over 30 years - most recent is a 2011 CR-Z that I LOVE even though visibility is horribly compromised by the car’s design. However, there has been years’ long issues with the battery 2011 CR-Z that I LOVE even though visibility is horribly compromised by the car’s design. However, there has been years’ long issues with the battery - I have forgotten how many times it has been replaced with no real answer as to why dead battery continues to occur. Was in yet again yesterday. Met service manager Orlena Lutz. FINALLY, someone who actually listens to a woman who knows her own car unlike previous good ol’ boy service managers with the mental eye roll. Orlena went far beyond in service and courtesy and effort to determine the issue than any one else has in years. When I first went to Golden Honda, there was a woman in the service department. She also was fabulous. Get a clue, auto dealers/service departments - there are brilliant, capable, professional women. Out there! You are fortunate to have Orlena. More