Planet Lincoln

I gave this dealership 1 Star just for being there in close proximity. Purchased a brand spanking new vehicle in 11/23 and still can’t get in for service. All the outside wind noise is not when riding is close proximity. Purchased a brand spanking new vehicle in 11/23 and still can’t get in for service. All the outside wind noise is not when riding is unbelievable and this is supposed to be a Luxury vehicle? By the way, they already reset my sunroof and has to do that on a new ordered car from their factory. The problem is with outside noise if you're riding on the tailgate of a Chevy truck. I hate so much I put my money down on this sour car. I hate it and they should be taken off the market with wires hanging under the passenger seat. I guess you may say “why haven’t reported all of this? I have, been reporting these problems since January 2024 and they a couple of months to get a brand new car in with under 1,000 miles. All these issues have been reported to Planet Lincoln in Spring, Tx. and the top manager, even their corporate office. I steer anyone to not shop at this dealership. Their service department is the worst I’ve ever dealt with a new cars over the past 20 yrs. I’m 61 and a service-connected disable veteran and I’ve been to many new vehicles. I hate this car because the list of problems go on and on! BUY AT YOUR OWN RISK!,🥵 More

I recently bought a new Lincoln,and took delivery that day (Nov). I brought it back (FEB)to have it detailed and talked to my salesman Don Morgan. He helped me immediately and wrote up a no charge order. day (Nov). I brought it back (FEB)to have it detailed and talked to my salesman Don Morgan. He helped me immediately and wrote up a no charge order. The service dept jumped right on it and did an excellent job. I really appreciate great service after the sale and that’s precisely what I received. Thanks guys More

Anthony was a tremendous sales person. He did everything he said throughout the process. When we disagreed it was done respectfully. I would pay more to have this be my buying experience e He did everything he said throughout the process. When we disagreed it was done respectfully. I would pay more to have this be my buying experience every time. I would follow Anthony and buy from him wherever he went. Prior to meeting Anthony, I walked away from a deal on an Escalade because the experience was so disappointing to me as a customer. More

Inquired about a vehicle the first time they responded to me two or three weeks later I required about the same vehicle twice and they never did respond back. me two or three weeks later I required about the same vehicle twice and they never did respond back. More

Real liked the salesman, the car fax was not very accurate, but the problem are well know ford/Lincoln Navigation problems and cost a little over 150.00 dollars to fix really love the Navigator accurate, but the problem are well know ford/Lincoln Navigation problems and cost a little over 150.00 dollars to fix really love the Navigator More

Overall positive experience with the service department. Robert Atkinson was my service advisor who booked my car at short notice and was very helpful with advice on the required parts and repairs. Every Robert Atkinson was my service advisor who booked my car at short notice and was very helpful with advice on the required parts and repairs. Everything was completed on time and within the advised costs. More

Rick White is a professional and treats his customers accordingly. Thanks! He got me in the next morning and had me out within a couple of hours. accordingly. Thanks! He got me in the next morning and had me out within a couple of hours. More

Prompt service excellent work done in a timely manner. Would highly recommend them for service work. Would highly recommend them for service work. More

Professional courteous clean comfortable waiting area respectful of time reasonable price uses Ford products good communication respectful of time reasonable price uses Ford products good communication More

Quick turnaround for warranty coverage on fuel pump. Vehicle was delivered to my house in the evening to ensure I had for next day. Vehicle was delivered to my house in the evening to ensure I had for next day. More