Planet Nissan - Service Center

Always prompt and on time or early with service on vehicle .we have 3 Nissan vehicles and we only use planet Nissan and service rep. Jared vehicle .we have 3 Nissan vehicles and we only use planet Nissan and service rep. Jared More

The "service" I received from Jarred Meckley at the Nissan dealership in Centennial Las Vegas on June 16, 2020, was the worst customer experience I've had since I bought my first Nissan years ago. Nissan dealership in Centennial Las Vegas on June 16, 2020, was the worst customer experience I've had since I bought my first Nissan years ago. The derogatory treatment I received from this employee and his lousy customer service do not agree at all with your goal statement of “quality and customer satisfaction are our primary goals”. On your website you promote customer incentives such as discounts on services that I wanted to use for the oil change service for my 2011 Nissan Altima vehicle. However, when I informed your employee about this option, he rudely asked me that he needed to see the printed discount voucher. I informed him that I had the voucher in electronic form on my cell phone and I showed it to him, before which he repeated out loud that it did not work. Your employee showed no interest in offering any other alternative to meet my request as a dealer customer and continued with his derogatory treatment. Then he let me know that the complimentary car wash I've always received was not possible right now. I sincerely request you remind your employee Meckley of the statement Nissan Corporation has for their customers and to honor the offers you post on your website. I have maintained my loyalty to the Nissan Centennial Las Vegas dealership and recommended it to my family and friends but I think now this perspective could change if you keep employees like Meckley discrediting your brand. I expect an answer to this complaint. Kind regards Hernando Amaya hanews2001@gmail.com More

Friendly with Good Service Jarred was helpful and made my experience quick and easy. He was friendly and made sure that I understood the bill. It took 3 hours to get my car serv Jarred was helpful and made my experience quick and easy. He was friendly and made sure that I understood the bill. It took 3 hours to get my car serviced but I know they were short-staffed. More

Friendly helpful as always and thanks to our sale person & finance dept. was able to get our first NEW car. THANKS TO ALL THAT HAVE HELPED and thanks to our sale person & finance dept. was able to get our first NEW car. THANKS TO ALL THAT HAVE HELPED More

Love this place always buy my cars from here. Salesman Lee is great and Heath in service is awesome very quick and efficient work. Always kept me updated Lee is great and Heath in service is awesome very quick and efficient work. Always kept me updated More

Service was good. Disappointed that my truck wasn’t cleaned. I think it’s better to get a call after you get your text quote. So they can review it. cleaned. I think it’s better to get a call after you get your text quote. So they can review it. More

Great customer service provided by Zach! I was met with great attitude, received amazing service and very accurate on the time that my vehicle would be finished. Thank you so much! great attitude, received amazing service and very accurate on the time that my vehicle would be finished. Thank you so much! More

Jared makes us feel like family he is a real asset to your company, give him a raise, buying a car from a dealership that treats us like vip’s very important to us, that’s why we love planet Nissan your company, give him a raise, buying a car from a dealership that treats us like vip’s very important to us, that’s why we love planet Nissan More

Had the oil changed on a Saturday, when the service department is usually busy and my car was ready to go in about an hour. This was a pleasant surprise. department is usually busy and my car was ready to go in about an hour. This was a pleasant surprise. More

Good service and didn’t take the long. I was informed of how long it was going to take and got text messages letting me know when to pick up my car. how long it was going to take and got text messages letting me know when to pick up my car. More