Planet Nissan - Service Center

I have been coming to Ken to service my car for years! Ken always takes perfect care of my vehicle in a timely manner! Wouldn’t go anywhere else. Ken always takes perfect care of my vehicle in a timely manner! Wouldn’t go anywhere else. More

As always my experience with Planet Nissan & my Service Advisor, Heath was excellent. He always goes above & beyond what is expected which is why I always return. I would never take my Nissan’s anywhere el Advisor, Heath was excellent. He always goes above & beyond what is expected which is why I always return. I would never take my Nissan’s anywhere else for service. More

Friendly with Good Service Jarred was helpful and made my experience quick and easy. He was friendly and made sure that I understood the bill. It took 3 hours to get my car serv Jarred was helpful and made my experience quick and easy. He was friendly and made sure that I understood the bill. It took 3 hours to get my car serviced but I know they were short-staffed. More

Always the best customer service from Jared at service and John the courtesy van driver! The prices are reasonable and it has a wonderful waiting area that is clean and a play area for kids! and John the courtesy van driver! The prices are reasonable and it has a wonderful waiting area that is clean and a play area for kids! More

Service writer was very professional and processed my vehicle in for service quickly. He kept in constant contact throughout service. Thank you for the service. We will definitely return. vehicle in for service quickly. He kept in constant contact throughout service. Thank you for the service. We will definitely return. More

Outstanding and professional Heath the service writer is very professional and took the time to explain the service to I wanted done to my vehicle, but the BEST of my appointmen Heath the service writer is very professional and took the time to explain the service to I wanted done to my vehicle, but the BEST of my appointment is he remembered me by name and the conversation we had when I first came to Las Vegas and have my vehicle serviced. Truly a professional and his interpersonal skill is beyond any measure that Planet Nissan has in place. Thank you, Michael Payne United States Air Force More

Everyone is very helpful. They kept me updated on the status of my repairs, and got me a loaner when it was going to take longer than anticipated. status of my repairs, and got me a loaner when it was going to take longer than anticipated. More

Jared makes us feel like family he is a real asset to your company, give him a raise, buying a car from a dealership that treats us like vip’s very important to us, that’s why we love planet Nissan your company, give him a raise, buying a car from a dealership that treats us like vip’s very important to us, that’s why we love planet Nissan More

The "service" I received from Jarred Meckley at the Nissan dealership in Centennial Las Vegas on June 16, 2020, was the worst customer experience I've had since I bought my first Nissan years ago. Nissan dealership in Centennial Las Vegas on June 16, 2020, was the worst customer experience I've had since I bought my first Nissan years ago. The derogatory treatment I received from this employee and his lousy customer service do not agree at all with your goal statement of “quality and customer satisfaction are our primary goals”. On your website you promote customer incentives such as discounts on services that I wanted to use for the oil change service for my 2011 Nissan Altima vehicle. However, when I informed your employee about this option, he rudely asked me that he needed to see the printed discount voucher. I informed him that I had the voucher in electronic form on my cell phone and I showed it to him, before which he repeated out loud that it did not work. Your employee showed no interest in offering any other alternative to meet my request as a dealer customer and continued with his derogatory treatment. Then he let me know that the complimentary car wash I've always received was not possible right now. I sincerely request you remind your employee Meckley of the statement Nissan Corporation has for their customers and to honor the offers you post on your website. I have maintained my loyalty to the Nissan Centennial Las Vegas dealership and recommended it to my family and friends but I think now this perspective could change if you keep employees like Meckley discrediting your brand. I expect an answer to this complaint. Kind regards Hernando Amaya hanews2001@gmail.com More

Ken was great as usual but a 3 to 4 hr wait for an oil change seemed very long even with an appointment. thk you change seemed very long even with an appointment. thk you More