Planet Nissan - Service Center

Took my Armada for Recall, trans svc, and wiper assy replacement. Not happy with result. Rear wiper assy was half done. Missing cover and damage on catcher still exist. I literally emphasized Jarred wh replacement. Not happy with result. Rear wiper assy was half done. Missing cover and damage on catcher still exist. I literally emphasized Jarred what was the damaged upon checking in but they just replaced the wiper arm and called it good.When I picked up, saw the incomplete issue and brought to manager’s attn. Geremy proffesionally handled it and told me he’ll have Jarred contact me the next day. waited for that call, ended up me texting Jarred instead to follow up. He replied, parts on order. Never called me or added any explanation on what happened to the misunderstanding. Waited again, and now a week has passed and no update so I decided to text back but the reply was “work order closed”. So, meaning I am waiting on nothing. I recently purchased 2 vehicles with this dealer and brought 2 clients under salesman Hergie. I feel that I deserved a better treatment than neglecting and ignoring my needs after I paid the asked amount for the service. If they can’t fix a simple repair on My rear wiper assy, what more on a complicated problems on a vehicle. I used to trust this dealer on repairs for my vehicles but now I’m frightened to bring my cars to them for service. Gush! I don’t even know if they did my transmission right. I was actually looking to buy another Nissan and take advantage of their 0 interest for 84 months. But now, I’m too disappointed and probably not buying another Nissan vehicle. V/r, Mr. Cruz More

Zach always takes care of me! He has great Customer service and is always pleasant and knowledgeable! Gary is always amazing as well. My go to guy! service and is always pleasant and knowledgeable! Gary is always amazing as well. My go to guy! More

Zach, Randall and the sweet lady that checked me out (didn’t get her name but she was there around 10:30am). They are always amazing and super helpful. I also appreciate the link to see what I approve a (didn’t get her name but she was there around 10:30am). They are always amazing and super helpful. I also appreciate the link to see what I approve and disapprove on the work prior to me coming back to picking up my vehicle. It saved a lot of time for sure. Thank you. Keep up the awesome job!! More

Heath took a not so good situation and made it amazing! That is why he is my guy in the service department and will be my daughters going forward. That is why he is my guy in the service department and will be my daughters going forward. More

Service was good. Wait time is out of control bad. 2 hours for a oil change and that’s with a appointment. It’s a 20 minute job hours for a oil change and that’s with a appointment. It’s a 20 minute job More

Oil change June 2020 Even with an appointment it took 3 hours to get my oil changed. I was told they were short handed. I wasn't offered an option to have my vehicle washe Even with an appointment it took 3 hours to get my oil changed. I was told they were short handed. I wasn't offered an option to have my vehicle washed. More

Good Customer Service I am always welcomed with a warm smile and friendly staff. I do however wish the shuttle was working but I understand the circumstances and the health I am always welcomed with a warm smile and friendly staff. I do however wish the shuttle was working but I understand the circumstances and the health risk it might be risking. I especially like Tony my service representative. He is so nice and kind. He kept me up to date. I like going there because of the great customer service I am given. More

Good Customer Service Tony is a really great Service Rep! He is always pleasant and even though he had a mask on I could still feel his friendly smile. I'm glad he is bac Tony is a really great Service Rep! He is always pleasant and even though he had a mask on I could still feel his friendly smile. I'm glad he is back in the office and he is a person that Planet Nissan should keep around for a long time. He provides quality service to his customers. More

repairs I couldn't reach anyone on the phone and they did not answer my emails until the second day that they had my car and then they still didn't know what I couldn't reach anyone on the phone and they did not answer my emails until the second day that they had my car and then they still didn't know what was wrong. The car is running a little rough noe then it was before. More

EXCELLENT SERVICE Jarred is outstanding. The service is excellent. Planet Nissan has serviced our vehicles for years and we have always been pleased with that service. Jarred is outstanding. The service is excellent. Planet Nissan has serviced our vehicles for years and we have always been pleased with that service. Thank you. Forest Ganza More