Planet Nissan - Service Center

Always a pleasure As usual, I took my car in for service and it was very pleasant, timely, and efficient. As I dropped my car off, it was taken graciously by Zack, my As usual, I took my car in for service and it was very pleasant, timely, and efficient. As I dropped my car off, it was taken graciously by Zack, my service provider. As I waited for my ride to pick me up, I ran into Davit, the awesome salesman who sold me my car. He had already texted me earlier in the week to ask about my payment history to see if he could get me a better interest rate since it was coming on a year since my car purchase. He reminded me to call him in a month and he was sure we could not only lower my rate but probably upgrade my vehicle. A few hours later I received a text and returned to pick up my car. I was on a work phone call and Zack was able to finish the process and have my car brought out to me without me needing to get off the phone. Love this Dealership and all the employees I have encountered. More

JARRED IS MOST CARING PERSON IN THIS INDUSTRY I ALWAYS FELL WELCOME. THEY CARE ABOUT ME AND MY OPINION AND MAKE ME FEEL LIKE A FAMILY. THEY FOLLOW UP ON MY QUESTION OR CONCERN. I ALWAYS FELL WELCOME. THEY CARE ABOUT ME AND MY OPINION AND MAKE ME FEEL LIKE A FAMILY. THEY FOLLOW UP ON MY QUESTION OR CONCERN. More

Heath is my advisor and he is always professional and courteous. I never have a problem getting in on short notice. He takes good care of his customers. courteous. I never have a problem getting in on short notice. He takes good care of his customers. More

Took my Armada for Recall, trans svc, and wiper assy replacement. Not happy with result. Rear wiper assy was half done. Missing cover and damage on catcher still exist. I literally emphasized Jarred wh replacement. Not happy with result. Rear wiper assy was half done. Missing cover and damage on catcher still exist. I literally emphasized Jarred what was the damaged upon checking in but they just replaced the wiper arm and called it good.When I picked up, saw the incomplete issue and brought to manager’s attn. Geremy proffesionally handled it and told me he’ll have Jarred contact me the next day. waited for that call, ended up me texting Jarred instead to follow up. He replied, parts on order. Never called me or added any explanation on what happened to the misunderstanding. Waited again, and now a week has passed and no update so I decided to text back but the reply was “work order closed”. So, meaning I am waiting on nothing. I recently purchased 2 vehicles with this dealer and brought 2 clients under salesman Hergie. I feel that I deserved a better treatment than neglecting and ignoring my needs after I paid the asked amount for the service. If they can’t fix a simple repair on My rear wiper assy, what more on a complicated problems on a vehicle. I used to trust this dealer on repairs for my vehicles but now I’m frightened to bring my cars to them for service. Gush! I don’t even know if they did my transmission right. I was actually looking to buy another Nissan and take advantage of their 0 interest for 84 months. But now, I’m too disappointed and probably not buying another Nissan vehicle. V/r, Mr. Cruz More

Great Experience Jared had a great attitude and I appreciated everything. Everyone was nice and seemed ready to assist me. They moved quickly and I was extremely pleas Jared had a great attitude and I appreciated everything. Everyone was nice and seemed ready to assist me. They moved quickly and I was extremely pleased with the outstanding customer service that I received. More

Nissan is an awesome experience, my automobile life has never been so promising until I bought my Maxima. It assures me to know, when I get my car serviced.....It'll be takin care of by the best. Thank you never been so promising until I bought my Maxima. It assures me to know, when I get my car serviced.....It'll be takin care of by the best. Thank you. More

Zach, Randall and the sweet lady that checked me out (didn’t get her name but she was there around 10:30am). They are always amazing and super helpful. I also appreciate the link to see what I approve a (didn’t get her name but she was there around 10:30am). They are always amazing and super helpful. I also appreciate the link to see what I approve and disapprove on the work prior to me coming back to picking up my vehicle. It saved a lot of time for sure. Thank you. Keep up the awesome job!! More

Zach always takes care of me! He has great Customer service and is always pleasant and knowledgeable! Gary is always amazing as well. My go to guy! service and is always pleasant and knowledgeable! Gary is always amazing as well. My go to guy! More

Heath took a not so good situation and made it amazing! That is why he is my guy in the service department and will be my daughters going forward. That is why he is my guy in the service department and will be my daughters going forward. More

Service was good. Wait time is out of control bad. 2 hours for a oil change and that’s with a appointment. It’s a 20 minute job hours for a oil change and that’s with a appointment. It’s a 20 minute job More